Overall, the platform is good and works well. However, I experienced a UX issue during checkout where the site didn't show a loading or confirmation screen, which led to an accidental double charge.... See more
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quality output but subscriptions are a challenge to manage effectively.

Reply from Higgsfield AI
I did a lot of research before I decided on my AI subscription. Higgsfield won me over quickly. I am a new user and learning on the fly, but am amazed at some of my results already. Most realistic (when desired) generations I have found anywhere. The lip sync is incredible too.
I am very excited to see where I adventure with the help of Higgsfield AI.
But a bit of a warning about some features like Super Computer. It can be a great help, one of your best guides, but if you prefer your own creativity be careful how much control you give it. I learned to ask it for prompts instead of generating for me because features like Super Computer, Canvas, and possibly others will use your credits even if you have unlimited during that time. Also I want to approve the prompt as the vision I have. I highly recommend asking the Super Computer (in free mode) set you up with a template for which ever model you are using.
Happy Creating!!

Reply from Higgsfield AI
YOu wil get a basic low poly game and you need to use claude along with it. ALso try and use screenshot for dimesnions and be very specific

Reply from Higgsfield AI
Great service. Professional help, friendly and solution orietated. I had a problem with billing and they resolved it quickly and did even a swift refund of the money.
Absolutely 👍🏻👍🏻👍🏻

Reply from Higgsfield AI
Great customer experience, i had an issue with a subscription plan and within 24hrs it was resolved with constant communication. Excellent customer experience.

Reply from Higgsfield AI
Incredible quality and quantity of content for ads and social posting. Reels and Carousels generated so fast. Leaning how to prompt and edit quickly for best results

Reply from Higgsfield AI
Practises that push sales without proper follow, then opening refund request and NOT respecting their tterms.

Reply from Higgsfield AI
The only thing i have to point are the prices of the monthly subscriptions, but hey, i understand it! It's a great tool

Reply from Higgsfield AI
I recently had a very disappointing experience with Higgsfield.ai. They advertised 24 hours of free access, so I entered my credit card details and waited almost the entire day, but the access was never activated.
An invoice was generated, and I also received a notification from my bank, yet Higgsfield sent no clear confirmation email explaining whether the free access had started, when it would expire, or when automatic billing would begin. This creates a serious risk that the trial could activate while the customer is unavailable and then convert into a paid subscription without proper notice.
The lack of transparent communication, clear activation status, and billing notifications is extremely frustrating and unprofessional. A company handling customers’ payment details should provide immediate confirmation, visible trial timing, and clear reminders before any automatic charge.
This experience felt misleading and has significantly reduced my trust in Higgsfield.ai. I expected much better transparency and customer service from a company operating at this level.

Reply from Higgsfield AI
I ran into an API issue where my videos came out in the wrong format even though the parameters looked correct on my side. I sent Higgsfield support a detailed report, and honestly, the experience was great. Mason from the support team took it seriously from the first message, got engineering involved, and they confirmed exactly what was happening — then told me a fix was already prepared so it won't happen to anyone else. On top of that, they compensated me generously for the lost credits and even apologized for the extra follow-up it took. For a fast-growing AI company shipping at this speed, what impressed me most is that they openly acknowledged the issue and corrected it quickly — no excuses, no runaround. That kind of honesty builds real trust. Great product, and a support team that genuinely has your back. Highly recommended.

Reply from Higgsfield AI
You gave me 24 hour free using but it is only left 10 hours and I have no tokens. I cant use seedance and anything. Scam

Reply from Higgsfield AI
I was told to give your site and product a try by a friend who has been using the platform for a couple of months. However, within about 3 hours of the site freezing and blanking out frequently, and after being able to generate just a couple of test videos and images from "24 hours of unlimited access", I received an error saying unlimited access is no longer available. So the offer of a day unlimited access is a complete lie and I received around 2 hours. While I think the output from the few prompts I saw were decent, I think i will just look elsewhere and have canceled the subscription. Hugely disappointed.

Reply from Higgsfield AI
I was suffering with other applications like heygen and runway , Highfield solve everything in few minutes and I dont need them anymore

Reply from Higgsfield AI
Extremely poor interface. I tried the bottom tier, and the video quality is extremely poor, it's very hard to use, and so so so so slow (often took 30-45 minutes to generate a 5s clip). It was a waste of money for me.

Reply from Higgsfield AI
Everything is good. I hope it can reduce its cost. Its a little expensive. Also sometimes it doesn't react as per the prompt. I would need more accuracy at times and

Reply from Higgsfield AI
Good having everything in one place pricing clarity and flexibility could be a little better, though.

Reply from Higgsfield AI
Higgsfield AI is so recommended. There's so much possibilities with it.

Reply from Higgsfield AI
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