Hifigo Reviews 369

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and responsiveness of the support team in addressing inquiries and resolving issues. Many people appreciate the competitive pricing and the wide selection of products available, often finding items at the lowest prices online. The delivery service is consistently described as fast and reliable, with many customers receiving their orders quickly and in perfect condition, even for international shipments. Reviewers also commend the careful packaging, ensuring products arrive undamaged. However, some customers reported issues with delayed shipping and unexpected tariff fees, and a few were dissatisfied with the quality of certain products, specifically mentioning cables that did not meet expectations.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the wide selection of hi-fi gear,... See more

Delivery service

People report positive experiences with delivery service. Many consumers praise the fast shipping times, with... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, quick responses,... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the smooth ordering process, competitive... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the competitive and low prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am pleased to share my satisfaction with Hifigo’s customer service. I returned a faulty IEM, but unfortunately, my shipment got lost in China. Despite this, Nelson and his team still sent me a repla... See more

Rated 5 out of 5 stars

I already made several purchases at Hifigo and every time I had excellent experience and found the lowest price in the whole internet. They have all the best Asian hifi brands, everything on stock and... See more

Rated 5 out of 5 stars

Sent my iem out for repair. While the whole process took about a month (understandably so), the customer support representative kept me updated all the way through. They are active, respond fast, are... See more

Rated 5 out of 5 stars

I received the Kefine Klean IEM as a gift from my friend who ordered it from HiFiGo webiste, and I never thought I’d have such a wonderful experience! The delivery was super fast. It arrived within... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

369 reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic customer service solving…

Fantastic customer service solving whatever problems and very fast reply and manage
For the product this is the second time I bought from them 1st time was FiiO m23 then I got ibasso dx180 both are incredible M23 is very powerful DAP and
IBasso is very natural sound iam to much happy by both 👍👍

24 July 2024
Unprompted review
Rated 5 out of 5 stars

Fast shipping and great quality!

Very fast shipment and great high quality products from this website. I placed an order and it was processed within the same day. I live in a country very far from mainland China and received my package within 5 days including the weekend!! My order was very nicely packaged and didn't have an absurd amount of bubble-wrap or other packaging filler. Highly recommend buying from HiFiGo if you live in Oceania.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Happy Happy Happy

Website was very easy to navigate. Product descriptions were very precise. Customer service was excellent. Shipping was much faster than expected with accurate tracking. I will purchase from them again.

29 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick response times and they did everything possible to make sure I was happy.
I will be shopping with them again in the future.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Good shop

Bought here twice dunu glacier iems and then oriolus isabellae, good experience all the way and support works. Delievered fast for this far way

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Will now be my forever go-to supplier…

Will now be my forever go-to supplier of anything audiophile. Superb all round service. Great website. Easy ordering. Every device you'd want in stock. Trustworthy and super quick delivery. Delivery time to UK estimated at 7 to 10 days but every item ordered has arrived in under a week. My DAP failed within 3 months of purchase. Contacted customer support and received helpful and efficient responses within a few minutes. Returned DAP as per comprehensive instructions and received DAP back 3 weeks later fully repaired. UK to China, repaired and back in my hands in 3 weeks. Incredible!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Hifigo customer

I purchased two items at Hifigo. One headphone amp and a DAC. First class service, fast shipping, reliable shop. I recommend them. 10+

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Great store for audio products

A lot of products, good prices with several sales events that give good discounts.
Responsive and good support. Correct deliveries.
I already made several purchases and never had an issue.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent shop!

Excellent shop for earphones, headphones and related amps, dacs and accessories. Good service and reasonably fast delivery. Consider also that they offer delivery options for Europe with prepaid tax and duties at no additional cost.
Highly recommended, will buy again in the future.

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Very cool Store

This website contain many audiophile product which is pretty cool. Shipping was fast along with the quality of the product here is just great. My only problem would be that it's limited to what it have avaliable. Example, i've been looking for the new Moondrop Dusk IEMS, it's not avaliable here which i have to go to other store to get my hand on it. but other than that, everything else is good.

13 June 2024
Unprompted review
Rated 5 out of 5 stars

I’ve used Hifigo on a number of…

I’ve used Hifigo on a number of occasions. I’ve been happy with the service every time. Prices are good, there’s a great range of products and delivery to the UK is quick and hassle free. I applaud that they have a free post option with duties paid, taking the worry out of buying an imported product.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent.
I have ordered from HiFiGo many times. They offer very good prices, excellent service and fast delivery to the UK. Very impressed. Thanks.

2 May 2024
Unprompted review

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