After my, latest experience with their customer. Support I had been trying everything, until there support representative. Patrick I asked him (are you telling, me I’m screwed? His reply unfortunately... See more
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works fine (usually using a German default Vpn); year ago sometimes disconnect(ed), but now it seems to work better (for me at least). Sometimes the connection gets a bit slower, but i don't know i... See more
Easy to use tool and reliable. At first, required hide.me for work/commercial requirements. The accessibility and easy to trial, purchase and set-up was unparalleled. I was happy with the work... See more
I've been using Hide.me for the last few years and I'm very happy with the performance and the varied number of VPN types of connections it can swap to. It is almost a set and forget app and the a... See more
Company details
Written by the company
Hide.me VPN offers privacy protection, Wifi security, and encryption for a truly private web browser experience, regardless of your location. Try for free!
Contact info
Unit 12F(1), Main Office Tower Financial Park Labuan, Jalan Merdeka, 87000, Labuan, Malaysia
- support@hide.me
- hide.me
4.3
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 1 week
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Auto-start don't work
Since a bit time, the application don't launch itself at start. Asking right elevation. Duno why.
(Update : Support was really fast. Had a goodsolution, explained all, given the linked so don't have to search by myself, great quality of service. The only last point, is to make it works from China on smartphone.)
30 January 2025
Unprompted review
Reply from hide.me VPN
Hi Will!
Would you be so kind and send us a support ticket from within our VPN client application and we will assist you briefly.
That way we could learn about your operating system and client version and details that could help us pinpoint the culprit for your issue.
Thanks!
A steady VPN and efficient staff
I am using your VPN to stream British and French TV channels. It is working smoothly.
When there was a disruption, the staff resolved the problem quickly. Communication has always been courteous and swift.
30 January 2025
Unprompted review
A great VPN software on every platform
Hide.me is a great software with many choiches of locations. I use it on multiple devices and I've been always satisfied with services and availabilities. It's 2 years I'm using it and as far as now I do not need to change it.
30 January 2025
Unprompted review
Speed and options
I tried several vpn's, but I like this one for its speed and options.
Hardly any downtime and when I have it is probably my internet provider or a windows update.
30 January 2025
Unprompted review
Great product
Very easy to use and there are lots of locations available on premium. I'm satisfied with this software, the VPN connection is stable and can last hours without any bug.
30 January 2025
Unprompted review
1th class VPN Service
30 January 2025
Unprompted review
Well, very well
Well, I actually miss the comparison with another VPN. This is my first one for a couple of years already and up to now I still cannot see a reason to change. ;)
1 January 2025
Unprompted review
everythind is ok
30 January 2025
Unprompted review
Unreliable
- The servers can become randomly unavailable or even dismissed entirely
- No way to update payment details after subscribed
30 January 2025
Unprompted review
Reply from hide.me VPN
Hello Teymuraz Bezhashvyly!
During 13 years on the market, we've amassed loyal subscriber base- kindly send us an email to support@hide.me and we will send you a link to change your credit card information.
As for the servers part, we have a large worldwide server presence and are always expanding and upgrading our server fleet to provide you with the best VPN service.
Just recently we had Toronto put under maintenance while upgrading the servers there and we've correctly flagged it in the server list with the maintenance icon and made it temporarily unavailable during that time.
This was also a short downtime for this location and our load balancers distributed the load on nearby servers.
It would help if you would send us the details about your server location's pick, so that we can try replicating this on our end. Easiest by creating a support ticket from within the application itself.
Thanks in advance!
runs without too much trouble and…
runs without too much trouble and doesn't effect applications.
30 January 2025
Unprompted review
speed of VPN
30 January 2025
Unprompted review
One little hiccup
What makes my experience great is the speed with which Hide.me connects me and handles my work on the internet. My only hiccup in 2 years is that I have to change some other settings to apply this latest update. But I'll get past that with your help desk's help when I can free up some time.
21 January 2025
Unprompted review
I need a VPN because the unelected…
I need a VPN because unelected judges from The Supreme Court of Brazil have seized power and keep censoring any dissident speech.
29 January 2025
Unprompted review
I love listening to international news…
I love listening to international news on internet, and hide.me vpn is wonderful for that!
30 January 2025
Unprompted review
Let me get on getting the system working
30 January 2025
Unprompted review
Is been very good a couple of little…
Is been very good a couple of little hiccups but nothing major it does it's job
30 January 2025
Unprompted review
Great Service and also cheap
Great Service and also cheap. Server are fast and dont have downtimes. No brainer
30 January 2025
Unprompted review
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