Hicustore Reviews 80

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with products, including errors in printing, low quality, and items not resembling advertised photos or original images provided. Reviewers also frequently experienced non-existent or unresponsive customer service, making it difficult to get assistance or information about their orders. Refunds were a major point of contention, with many people struggling to obtain them or only being offered partial amounts despite policies suggesting otherwise. Some people also reported significant issues with their orders, citing damaged items, incorrect personalization, and a complete lack of communication from the company. However, a small portion of customers were satisfied with their personalized cards, praising the quality and overall outcome of their purchases.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant dissatisfaction... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing strong dissatisfaction and... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as non-existent or... See more

Customer communications

Clients share negative opinions on contact, with many reporting limited communication and difficulty reaching... See more

Refund

Customers express significant dissatisfaction with the refund process, often reporting difficulties in... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Got the item but with an error on the print. Their support line is probably non-existent since no one ever responds from there even through multiple follow-ups.

Rated 3 out of 5 stars

I honestly thought I was getting scammed but at least I got it! It only took 2 weeks which was great. My only complaint was they used chat gbt to create an image and it just wasn’t worth the $60.00. I... See more

Rated 1 out of 5 stars

🚨 PSA for anyone thinking about ordering a custom Magic: The Gathering card from this site: Don’t waste your money — this company uses AI to generate the art and charges you for something you... See more

Rated 1 out of 5 stars

I ordered a custom Pokémon card for a friend's Christmas present and I have a bitter feeling I've been scammed. The image doesn't resemble the original photo at all. The card is crudely made with a lo... See more


Company details

  1. Gift Shop

Written by the company

Welcome to Hicustore. We are a dedicated and missionary team, always spare our efforts to bring customers the most positive and satisfying shopping experience. Personalized and customized products are the biggest feature of Hicustore. At Hicustore, we believe that personalization is the most sincere way to express your love and care to the person you love. From daily gifts and commemorative gifts to holiday gifts, regarding the selection of customized products, we believe you will be able to find a satisfactory gift in Hicustore, and the unique gift will be delivered to your loved one with your heart. Your satisfaction and happiness is our priority. We are proud that when this gift made and sent by Hicustore can bring happiness to you and the recipient, when smiles and happiness appear, the "Love means once more" we have always insisted on has meaning. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.


Contact info

2.0

Poor

TrustScore 2 out of 5

80 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Ordered a gift on Dec 4 for dad from…

Ordered a gift on Dec 4 for dad from daughter. It’s not Dec 29 and the gift has not yet shipped. Emailed asking for info and no reply. Just asked for a refund. Will see if I get a reply

29 December 2024
Unprompted review
Rated 1 out of 5 stars

Custom hoodie

The hoodie I received is not correct and where the embroidery is, it's puckered, meaning the shirt was not flat when it was embroidered.

The tires/wheels for the car, which were pretty important, are BLUE. Why?

This is clearly not at all what was expected. In fact everything I read I was supposed to get an email with the proof to check or "ok" my order. Which I did not even after emailing immediately after ordering.

I'm so disappointed.

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a gift for Mother’s Day the…

Ordered a gift for Mother’s Day the beginning of May paid for the expressed shipping said I would receive it by Mother’s Day it just came in today May 31st and when I opened the box it was packaged poorly and on one of the names the paint is smudged. Tried to start a chat to resolve the problem and it just says they are offline they will email me back in within 36 hours

31 May 2024
Unprompted review
Rated 1 out of 5 stars

Very poor quality

Very poor quality, ordered it a few weeks before mother’s day and they said it would get here in time. Did not arrive for two weeks after mother’s day. I messaged them as soon as a i ordered it to change shipping address because it was set to my old home and they said they fixed it, they did not. It was still delivered to my old house. Has scratches all over it, the lights in the wood are poorly made and attached, was coming apart when i opened the box. Very disappointed and would not recommend anyone to buy these products.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased three

I have purchased three, one for myself and two as gifts. I am very pleased with my purchases! Packaged in a sturdy shipping box, the goods arrived safely and quickly.

3 May 2024

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