I paid a deposit of £180.84 with Hi5tickets.com for a flight booking, only for them to leave my booking status on "On Hold" and never issue my actual tickets. When I tried to resolve this, I wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the worst company to ever make a booking with. I booked my flight ticket in June. I paid deposit and the remainder I was to pay in instalments . There wasn't any communication about when to pa... See more
Company replied
I've read lot of people comments but that is not true, i booked a flight and paid only 2 Instalments and paid the 3rd one after my travel was completed. Shiza warned me that if I don't pay the rem... See more
Company replied
Gotta say, the customer service at is spot on. Ran into a small issue while booking, but their support sorted it out straight away, really friendly lot and knew exactly what they were doing. Proper re... See more
Company replied
Company details
Written by the company
Hi5Tickts.com is a leading travel agency, serving the passengers at its best with very affordable pricing. Hi5Tickets.com is Your Trusted Partner in Travel.
Contact info
1st Floor Office 20 Swan St, Swan Buildings, Manchester City Centre, M4 5JW, Manchester, United Kingdom
- 01618501650
- info@hi5tickets.com
- hi5tickets.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Please avoid avoid avoid
Please avoid avoid avoid . Payment plan doesn't exist and when you try to sort things out they try and charge you triple the amount PLEASE SAVE YOURSELF. go on a different website.

Reply from Hi5tickets.com
I have been dealing with A Khan and the…
I have been dealing with A Khan and the experience has been brilliant. Had a voucher and used it. Ticket issued
.

Reply from Hi5tickets.com
Please avoid if possible
Please avoid it at all cost, this company is a scam. They lure you into a deposit to hold you down with low ticket fare which are not real
We booked a ticket for £4203 and were asked to pay in 3 instalment, at second instalment we were told to accept a new return date or plus 2 weeks or pay additional £1917. This was after wasting our time for 12 days. when we asked for a refund, we were charged £400 for cancellation. Our travelling plan was destroyed by this horrible agency. Total time and money waster.
They still advertise the same cheap tickets on their site waiting for their next victim.
Save yourself from the nightmare.
18/04/2025
We are yet to get back our refund. They said 20 working days and now it's more than that. £1343 was paid as deposit.
@14;38. Call received from this company, the caller was threatening me with a law suit. He was yelling on the phone and ended the call abruptly.
09/04/2025
I send an email on the 1st of May to let this company to let them know that we are yet to get a refund from the £1343 the we deposited on the 6th of March.
They never replied and we are yet to get a refund. When I called this afternoon, the call handler was so rude and he ended the call.
This is the worse experience of my life.
30/06/2025
This company did not return our deposit of £1343.
Please avoid dealing with them based on my experience. Worse experience of my entire life. They are giving reasons to make it right for them not to offer any refund. Don't be a victim.

Reply from Hi5tickets.com
Aryan helped me with my booking and he…
Aryan helped me with my booking and he was very helpful.

Reply from Hi5tickets.com
Try to book tickets
Try to book tickets, just only got so many guestion and no tickets, they even ask why you going for two weeks not for the week. Have to call them and ask if i can buy, but on last conversation been told that price only for two seats not 4, thats fine, but then he is asking why I choose payment method where is offering on them website instead to not paying full amount. Just a time waste.

Reply from Hi5tickets.com
Impossible price hotel deal
I wouldn't review if I hadn't get a cheaper hotel for my family. ;)

Reply from Hi5tickets.com
Just booked a trip with them
Just booked a trip with them. Amazing customer service and great deals. Very happy overall with the experience. Very professional and just overall a pleasant experience with the agency.

Reply from Hi5tickets.com
Excellent services recommended to…
Excellent services recommended to everyone.
We have bought cheap and good tickets…
We have bought cheap and good tickets from them and always have a good deal. Highly Recommended
A great customer service ive got from…
A great customer service ive got from the team and a very reliable ones whenever i have a question they are instantly assisting. Will surely book again with them
Booked ticket from Birmingham to…
Booked ticket from Birmingham to islamabad. Very satisfied with the promp services.
Highly recommend very professional and…
Highly recommend very professional and helpful.
Timely response
Timely response. Good service and authentic website to book your flights
Highly trusted people and service.
They offers a seamless travel and ticketing experience, making booking flights, hotels, and events quick and hassle-free. Their intuitive platform and competitive pricing stand out in the crowded market. Customer support is prompt and helpful, ensuring smooth trip planning from start to finish. Highly recommended for stress-free travel arrangements.
Awesome services
Super excited
Excellent professional services highly…
Excellent professional services highly recommended 5 star
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







