Currently items I have order have not been shipped, yet been over a week and half with no indication that it has and even the tracking number says otherwise also. Wouldn’t be a problem time wise but I... See more
Company replied
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See what reviewers are saying
I never received my item. If this e-mail is a sign that my case came and you expect an honest review of it, then all I can say is that it has not come. Update: I still have not received the item ye... See more
Company replied
I love my phone case but I’m having trouble keeping the light off when I want it off, I press the button in the back but they after I set it down or just tap on the screen, it turns on again. It als... See more
Company replied
The case came in a reasonable amount of time however the charger that comes with it neither plugs into the wall or has a usb option. As an iPhone user getting an charger that is magnetic to android... See more
Company replied
Company details
Written by the company
Follow your passion ! #phonecase
Contact info
651 N Broad St,Suite 206, Middletown, New Castle, Dalaware, 19709, Middletown, United States
- service101@heyybox.com
- heyybox.com
Can’t charge case
I ordered two phone cases, both came in looking great, art is beautiful but my only problem is i got the wrong charger, it doesn’t plug to a wall or usb (i use iphone) , i tried to get help but no one got back to me. I also believe the lights are supposed to turn on when music plays? mine doesn’t though
24 October 2022
Unprompted review
I'm trying to find out how to turn the…
I'm trying to find out how to turn the light off people keep saying double tap but where do I double tap
11 October 2022
Unprompted review
Reply from Heyybox
It is in the instruction manual: there is a distance of two fingers on the bottom web.
Haven’t gotten a response back on my…
Haven’t gotten a response back on my package my order number is popping up as not found in on the verge of disputing this transaction.
5 October 2022
Unprompted review
Reply from Heyybox
Did you receive your package? If you have any problem pls contact the customer service.
Great!…. But…
I love the art work, I just have a slight problem. It seems that my Goth Mikasa case only has leds on the bottom. It also only lights up if the case is tapped. I’m uncertain whether this is normal or not
17 September 2022
Unprompted review
Reply from Heyybox
Hello, our case will light up when there is a sound, don't need to tap it always. If there is any problem, contact me, I will send you a new one.
Cool service
I was pleased since the workers delivered excellent service and fulfilled their promise. I recommend
24 June 2022
Unprompted review
I would recommen
The service provided today was exceptional. They were very patient in the process. I would recommend this company to everyone
13 May 2022
Unprompted review
These men are incredible.
Every time I utilize them, they are prompt, amiable, and efficient, and they always take care of the issue. They are trustworthy, which is more crucial.
29 April 2022
Unprompted review
Always helpful
Amazing service, always helpful and wise advise from staff
2 September 2022
Unprompted review
I am satisfied
Excellent service at reasonable costs. Overall, I'm pleased and want to use this website again.
7 September 2022
Unprompted review
I would really recommend this case and…
I would really recommend this case and it turned out to be better than expected. Would really recommend it.
1 September 2022
Unprompted review
I messed the order up and chose the…
I messed the order up and chose the wrong iPhone case size the support team was very useful to me and helped me a lot as well as gave me a 80%refund and gave me a 40% discount to get a new case the right size :)
14 July 2022
Unprompted review
Charger cable fail - corrected
The case came in a reasonable amount of time however the charger that comes with it neither plugs into the wall or has a usb option. As an iPhone user getting an charger that is magnetic to android adapter is a huge fail. All new cords will have to be ordered to see if the product works as advertised. 🤨
Edit.. the company sent me a new data cable and it works great! Thank you for the follow up. Hopefully there will be a future option on the website on what cable users prefer before shipping. Thank you again. 👍
24 June 2022
Reply from Heyybox
After receiving your feedback, we have shipped you a free usb data cable at the first time. Good luck!
The RGB are nice on the case and it…
The RGB are nice on the case and it fits very well with the phone. The connection being magnetic is easy but would need to be just a little stronger of a magnetic force if possible. In general the product is very amazing I love it!!
21 June 2022
Love the anime phone cases
Love the products, I ordered 3 and got it within 7 days. Love how the light sync with the music or noise that plays from the phone. I can’t wait for more art work or anime to be on these cases. I got a case that was not working properly and contacted heyybox on Facebook and they got back to me asap, on there business hours. He help me figure out the problem and now I’m super satisfied. Very good customer services.
18 June 2022
Reply from Heyybox
Thanks a lot!
Currently items I have order have been shipped… but no indication of it being shipped.
Currently items I have order have not been shipped, yet been over a week and half with no indication that it has and even the tracking number says otherwise also. Wouldn’t be a problem time wise but I also paid for fast shipping, so upset for how long it taking for an update of any kind.
7 June 2022
Reply from Heyybox
I asked the logistics company. It turned out that the tracking number was modified once, but it was not synchronized to our store. Now I have uploaded the correct tracking number , you can check the logistics now. It shows you can get the case soon.
Reply from Heyybox
I don't get it, can you tell me what's going on? If there is a problem with the phone case, you contact me and we will give you a satisfactory solution!
Reply from Heyybox
We have tracked that your courier has been Distribution center - Outbound, please wait patiently for a few days, it should arrive soon, sorry for the inconvenience.
order came in very late, but still worth the wait
It finally came!! It looks very cool and works very well, just wasn’t happy with the long delay
10 April 2022
Reply from Heyybox
Hello, the item has been sent out on the day of your purchase, our time limit is 7-14 working days, please be patient. I will send the logistics information to your mailbox later, please pay attention to check it. thanks
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