MISTR Reviews 347

I am very grateful to Mistr for their dedication to providing excellent service to all of their patients. I always get my prescription refills on time, and the doctor I speak with is always kind, courteous and non-judgemental. This is an all-around great service and I'm very satisfied with every aspect of it.

Excellent service, drastically needed for healthcare in this country, which is sadly lacking, I rely on them, and I hope they are able to continue in the future in a greater capacity even. They are very reliable and follow up is excellent.

update: Dec 2025 - customer service is failing. wont accept my insurance which changed , didnt try to work with my new one which forced me to change services to another co. which did and was immediately sucessful! their system is increasingly unstable, and their testing does not meet the standard of care recommended by many professional orgs. they let me down !

I highly recommend them. They have been getting me my meds for about a year now, and I have never had a problem. Thank you for all your help!

Great company, always get my meds on time , no hassle, quick service, friendly staff and knowledgeable. I highly recommend them to anyone looking for a on line medical group

I love this company. They always make sure my meds are are to me before I have a chance to run out. The screening and process to get approved is simple and works great for me being as busy as I am always on the go.

I feel very fortunate to be able to receive the testing and medication free of cost. Mistr makes the process easy for me and I am forever greatful!

Great service so far. Been just over a few months. Packages received quickly and discreetly. Kept informed about prescription delivery.

Amazing service

Mister helped me acquire my medication for 0 out of pocket. I will be receiving my 2nd moth in less than 3 days.

great but communication is poor and returned labs just sit delaying service.

I recently lost my insurance when my divorce was finalized. They walked my through step.by step getting the medication. Mine was a little difficult because inhave a decently high income, but we abl2 to get rne meds approved

Amazing, Fast and very discreet

Thanks for great service and professional support and products

I have had an excellent experience so far using MISTR and would definitely recommend them to others. Shipping is always on time, follow up to my questions are always prompt and using the service is easy.

Hey mistr is pretty awesome! The visit is done online, you do your own test and as long as you do it right, the results are in in a couple of days. Then before you know it, your prep is in your mailbox.

Poor communication, taking months to send scripts. Wouldn’t recommend, go to your local center and support them. Cancelled services after 3 months.

Great customer service. Really fast. Made everything really easy.

Normally, when things don’t work out, one can simply move on. However, I felt it was important to share my experience with MISTR regarding PREP eligibility testing.

I had been on PREP for five years before the COVID-19 pandemic but stopped during that time. This year, I decided to restart my PREP regimen and came across an advertisement for MISTR on social media. I applied for PREP testing with MISTR twice but was denied on both occasions due to my creatinine levels not meeting their required standards. After my last test in August 2024, I hesitated to try again, fearing the same outcome.

On a friend’s recommendation, I reached out to another organization that also has a strong presence on social media. To my surprise, when tested by this organization, my creatinine levels were within the normal reference range. Additionally, they provided me with both the detailed lab results and a personalized message from my provider. I'm now back on PREP and also taking Doxy, which MISTR never mentioned as an option. In contrast, MISTR only sent a decision message without any supporting lab documentation.

This experience has left me wondering how many others have been denied PREP by MISTR due to similar creatinine-level issues. How many individuals may have missed opportunities for HIV prevention because of these barriers?

While I don’t know which lab MISTR uses, I encourage others seeking PREP to explore different organizations if they face similar challenges. Don’t give up—get your creatinine levels tested independently and seek care from organizations that provide transparency and thorough communication..

Very simple instructions no need for customer service. Doctor has answered all my questions. Medication arrives on time. Test kit is delivered and returned on a timely manner. No issues after being with them for a year now.

It used to be good. Now, they repeatedly lose my test kits, never acknowledge that they even received them, no follow-up messages ever anymore, nor reminders to get tested. When I was able to reach customer service, they were very rude because I was irritated,