Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite all the promises and bombarding…
Despite all the promises and bombarding of emails I never got any referral awards despite referring my whole street and neither did any of those in my street who referred others - I was pushed from pillar to post for months and they never resolved it. I got constant marketing calls and when I got a call from someone saying they were calling from HBB to renew my contract when I asked for verification they sighed and hung up - this happened 3 times - impossible to reach anyone in customer service and my contract expired with no email notification yet I’m being charged double what my contract was for! Very disappointing service and experience
17 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Ellinor,
Thanks for your feedback and I'm sorry to hear about your experience.
The issues you've raised around outstanding referral rewards, difficulties contacting customer services, and confusion surrounding renewal communications are all concerning. If referral rewards have been earned, they should be properly tracked and fulfilled, and customers should not have to spend months chasing a resolution.
We're also disappointed to hear about your experience during renewal discussions and the concerns you've raised regarding contact verification. We understand why this would undermine confidence in the process.
We'd like the opportunity to investigate this properly. We did try to reach out via Trustpilot for more information, as we're unable to identify customer accounts from Trustpilot usernames alone, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can review your referral history, account communications, and renewal journey in full.
All the best,
Khushi
H!B
Excellent communication and installation
Excellent communication from order to installation and beyond.
Full marks to Pedro Brito who performed the installation in record time with no disruption or mess.
Well done so far!
16 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rob,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
They deliver what they promise
They deliver what they promise - a good fast reliable service, with friendly helpful advice, in the unlikely event that you have a problem.Highly recommended.
10 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! David,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
never subscribe with them
Never, ever subscribe to Hey!Broadband. It’s been the worst experience I’ve ever had. Every advisor tells you something different, and no one seems to give consistent information.
16 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Takreem,
Thanks for your feedback, and I'm sorry to hear about your experience.
Receiving conflicting information from different advisors is understandably frustrating and is not the level of service we aim to provide. Customers should be able to rely on clear, accurate, and consistent information every time they contact us.
We'd like the opportunity to investigate what happened and understand where things went wrong. As we're unable to identify accounts from Trustpilot usernames alone, please email info@heyb.co.uk referencing this review so we can look into your experience in more detail.
All the best
Khushi
H!B
Non-existent Customer Service
Ok service, but pray you never need technical support. Its all offshore (so language is a problem), and they are clueless. My nan would be better at fixing issues....and she has been dead for 20years!
**UPDATE - In response to HeyBroadband comment**
I have called you multiple times on your customer support number, and multiple emails have been exchanged. Still waiting for your final review and also follow-up on your inappropriately named 'Super-Pods'. Set up incorrectly by your engineer at initial install, I might add. Only just found out, after over a year, that the main router's WiFi should have been disabled!!!
16 June 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thanks for your feedback, and I'm sorry to hear about your experience with our technical support team.
While we're pleased to hear the service itself has been satisfactory, we're disappointed to learn that your support experience fell so far short of expectations. Customers should receive knowledgeable, effective assistance regardless of where the support team is based, so it's concerning to hear that you felt your issue wasn't handled competently.
We did try to reach out via Trustpilot for more details so we could investigate what happened, but unfortunately we didn't hear back.
If you'd like us to review this further, please email info@heyb.co.uk referencing this review so we can look into the support you've received and address any outstanding concerns.
All the best,
Khushi
H!B
Hey!Broadband - Excellent Communication and Customer Service
I completed a questionnaire for Hey!Broadband (Aylesbury) and was delighted to hear back soon after that I had been selected as a competition winner of a £50 Dining Gift card. Greatly appreciated!
Excellent communication from Khushi N Kotecha, Marketing Specialist, Hey!Broadband Ltd for his friendly and helpful emails, plus sending through the voucher prize extremely quickly. Really impressed by the customer service and based on this experience, we will look out for this company in the future when thinking about changing broadband providers.
16 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nadia,
Thank you so much for your wonderful 5-star review.
We're delighted to hear you enjoyed taking part in our competition and that your prize reached you quickly. It's fantastic to know that the communication and overall experience left such a positive impression.
Thank you also for your kind words regarding your interactions with me throughout the process – they are greatly appreciated.
Congratulations again on your win and we hope you'll keep Hey!Broadband in mind should you ever be considering a broadband provider in the future.
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Chris,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Well my experience was great Chris…
Well my experience was great Chris bellot Is a very nice guy talked very politely explained everything answered all of my questions and i am completely satisfied with his service..
16 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ankit,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
A very positive experience
The whole experience from selecting the right package for my needs to booking the installation and the installation itself was very positive.the engineer, Pedro Brito, was very kind and courteous and worked really quickly and carefully to get the service up and running in the pouring rain!
11 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! AM,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
Chris Bellot is a nice person and…
Chris Bellot is a nice person and hardworking. And he doing this work very well.
15 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kulwinder,
Thanks for your wonderful feedback.
We're delighted to hear you had such a positive experience and that the installation was completed professionally. It's great to know our engineer was friendly, hardworking, and able to provide the level of service we strive for.
We really appreciate you taking the time to share your experience and for choosing Hey!Broadband.
Best wishes,
Khushi
H!B
Interesting - Hey Broadband only respond to positive reviews
Interesting - Hey Broadband only respond to positive reviews. I submitted a review on Trustpilot 6 days ago (Complaint CPL0007447). I'm astounded by the appalling lack of response. I am still suffering laggy internet response and wireless signal is worse than we had with our our Adtran router. The router did not require replacing nor did the internal fibre lead - the problem was at the centre. For the pleasure of having two engineers arrive (one barefoot in my house) I am now being charged £100 (which I was not advised of!!) for an engineer visit. The customer support response and level of service beggars belief!!!! Come on Hey!Broadband try and redeem yourselves. Still waiting for answers
15 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Simon,
Thanks for your feedback. We'd like to address one point directly, as it's important for other readers.
We do not only respond to positive reviews. In fact, we have an internal process for handling all Trustpilot reviews, regardless of rating. Where a review contains account-specific concerns, we often request additional information via Trustpilot because we're unable to identify a customer's account from a Trustpilot username alone. This is both for security reasons and to ensure any response we provide is accurate, detailed, and relevant to the issues being raised.
In your case, we requested further information so we could properly investigate the concerns around the outage, engineer visit, charges, and ongoing service issues before providing a public response. Without access to the account details, we risk giving incomplete or inaccurate information.
Having reviewed the information available, we can see the no-service fault was reported on 28 May and, following remote diagnostics, was escalated for an engineer visit as it appeared further investigation on-site was required. We appreciate this was a frustrating experience, particularly given the disruption caused and your concerns regarding the subsequent charge and wireless performance.
Your complaint remains under review through the appropriate channels, and we appreciate your patience while this process is completed. We take the concerns you've raised seriously and will continue to investigate them thoroughly.
I would advise you to now email us on info@heyb.co.uk referencing your complaint number and this review so we can ensure we can remedy this.
All the best,
Khushi
H!B
Becareful when you leave
Joined for just over 2 years with promotion. Very good price and the performance was not excellent but it was good enough most of the time.
Never got to the bottom of the performance issues after contacting customer services - they are really not good with tech issues. Couldn't see anything wrong but I kept getting low bandwidth and having to restart the router everyday.
Eventually left but they charge you an absolute bomb before you can leave and I sent the equipment back but they just said they never received it and charged me even more money!
Don't go with these guys, they are cheap because they get money back in other ways.
18 May 2026
Unprompted review
Reply from Hey!Broadband
Hi Tris,
Thanks for your feedback and I'm sorry to hear about your experience.
While it's good to hear you found the pricing competitive and the service generally usable, it's disappointing that the performance issues you experienced were never fully resolved. Requiring daily router reboots is clearly not acceptable, and if technical issues remain unresolved after support has been involved, we understand why you would be frustrated.
We're also concerned to hear about the equipment return and subsequent charges. If equipment has been returned, this should be properly investigated rather than simply assumed to be outstanding.
We did try to reach out via Trustpilot for more details so we could investigate your account and review what happened, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can look into the service issues, equipment return, and charges in full.
All the best,
Khushi
H!B
had a problem connecting on to…internet
had a problem connecting on to internet, Ash quickly
identified the problem on a device, He calmly and patiently talked us through it to get it working again, not easy when talking to "old people"! and no kids to help us. He was very professional and had a good sense of humor. if any more problems we would always ask for ASH
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hey there!
Thanks for taking the time to leave such a lovely review - really great to hear Ash was able to help get you back online quickly.
We’ll make sure this feedback is passed on to him. Calm, patient support (especially when things get a bit tricky) is exactly what we aim for, so it’s great to know that came through in your experience.
If you ever need help again, we’re here. Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Got the broadband service over a year…
Got the broadband service over a year ago being told one of the best out there so finished with BT/EE and move over what a complete joke. Sent out a guy in a car not a company van didn't have enough cable the lay new cable so he spliced the BT cable came into my home dropped tv on the floor broke the aerial connector and side of tv, gave me a password to set it up then left without seeing it working. I spent many days on the phone to IT DEPT trying to get it sorted out no joy telling me my 2 year old tv wasn't a smart tv when it is,sent pics of damage and now on my 7th complaint after only being put on broadband as a guest so everybody else can piggy back for nothing and now because I have told them I refuse to pay they are now threatening me with debt collection.
To anyone that's thinking of HEY BROADBAND don't do it I'm now seeking advice from OFCOM,TRUSTPILOT and a LAWYER one of my most recent complaints Is CPL0006836 and it's amazing when you make a good review this company replies but a bad one they don't care only care about the money they are making
UPDATE
Still fighting my case haven't heard anything back from HEY BROADBAND apart from still increasing my bill waste of time
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Mark,
Thank you for taking the time to leave a review. We're sorry to hear that you remain dissatisfied with your experience.
We can confirm that a full investigation was carried out in relation to complaint reference CPL0006836. This included a review of the installation, engineer visit records, service history and all concerns raised with our team.
Following this investigation, we were unable to find evidence to support the complaint being upheld or to justify the removal of the charges on the account. We appreciate that you do not agree with this outcome, however our decision was reached following a thorough review of all the information and evidence available to us.
We would also like to clarify that we respond to both positive and negative reviews wherever possible, as we value all customer feedback and believe it is important to provide context for prospective customers. Our general process of review responding is requesting more information from the customer through this site so we can thoroughly check through your account and reply accordingly.
We recognise that this situation has been frustrating for you and are sorry that we have been unable to reach a resolution that meets your expectations. Should you wish to provide any additional information for consideration, please contact our Complaints Team directly, quoting reference CPL0006836.
All the best,
Khushi
H!B
Excellent service
Pedro Brito was an excellent engineer who fitted the router with no issues. He was friendly, patient with me and really understanding as I had to call my landlord for permission to drill. He answered all the questions that I had, gave his professional recommendations and done an amazing, neat job on the inside and outside of the flat. Couldn’t ask for a better service!
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gabriela.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly nd make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
My experience was very good
My experience was very good . The installer chris bellot was very nice and friendly . He did his job in the best way . Hey broadband has a nice speed network
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lovepreet.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
Awful service
Awful service . Awful signal , constant buffering ,no help from the team always say we will phone you back but never do , cannot wait to leave this terrible service
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Rosie,
Thanks for your feedback and I'm sorry to hear about your experience.
Constant buffering, poor signal quality, and missed call-backs are understandably frustrating, especially when you've already sought support and feel your concerns haven't been followed through. If a customer is promised a call back, that commitment should be honoured.
We did try to reach out via Trustpilot for more details so we could investigate your account and previous support interactions, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can review the issues you've experienced and look into what has gone wrong.
All the best,
Khushi
H!B
No internet for a year and cannot leave until I pay the 24 month contract in full.
Had Hey! Broadband for one year already - locked into a 24 month contract and it has not worked a single day. Tried to leave, but cannot as I have been told by Hey! Broadband representative that I will have to pay for the remainder of contract in full to leave.
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thanks for your feedback + I’m sorry to hear about your experience.
If a service genuinely hasn't worked as expected, we understand how frustrating that would be, particularly over an extended period. However, we're unable to investigate the issues you've described or review any discussions around contract termination without first identifying the account.
We did try to reach out via Trustpilot for more details so we could look into this properly, but didn't hear back, so we haven't been able to review your case.
Please email info@heyb.co.uk referencing this review and we'll be happy to investigate your service history, the support you've received, and the options available to you.
Best wishes,
Khushi
H!B
Exceptional service
Yourr engineer was extremely kind and helpful
Pedro Brito explained what he was going to do
Has left the premises tidy and clean and the wiring was neat tight and virtually invisible
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sykes.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
Chris Bellott was an Amazing Engineer
Chris Bellott was an amazing engineer who explained everything in detail and informed me of the whole process.
Speed test showed around 900 constant and really happy so far to test the service out
12 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Miguel.
Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.
It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.
We really appreciate you taking the time to share this
Best wishes,
Khushi
H!B
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