Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
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Chris Bellott came one day early ashe…
Chris Bellott came one day early ashe was k the area he, managed to install everything within 15 minutes and even showed me the speed test.
Very happy with he job.
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Awais,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Cable engineer (Chris Bellott) did a…
Cable engineer (Chris Bellott) did a great job, his very professional and I’m so happy with his work as it’s very clean and tidy and not messy.
Thank You very much
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Casey,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my internet, all sorted professionally, thanks
22 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Joginder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
The customer service agent Sandile…
The customer service agent Sandile Mbatha was very helpful and answered all the questions I asked.
21 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lee,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott thank you for fixing our…
Chris Bellott thank you for fixing our wifi and we appreciate that it didn't take too long to fix it thank you very much
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Alicia,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott had done a great job by…
Chris Bellott had done a great job by fixing our Wi-Fi issue & excellent service given to us
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Petfern,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Today Chris Bellott.l coming my home…
Today Chris Bellott.l coming my home for broadband connection. It’s very nice . Very genuine and clean work . Thanks
20 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ramandeep,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Pedro Brito came and was amazing
Pedro Brito came and was amazing. The cable had to be sent from the pole it was snapped and he sorted it despite it taking a long time to the house and he worked tirelessly 10/10
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kabir,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Mr chris is very nice to us he is very…
Mr Chris Bellott is very nice to us he is very kind and friendly. I like his way to work, he did very well and we are fully satisfied, speed is great!
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rajesh,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
I had the wonderful Chris Bellott come…
I had the wonderful Chris Bellott come and fit my WiFi today he was chatty and friendly and knew what he was doing. Arrived earlier than expected but called to let me know which I was happy with. Great experience!
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sophie,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Professional service
Spoke clearly, was professional in dealing with all aspects of my call,
19 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chimaoke,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Great service!
Friendly service from Stefan who fitted my WiFi, really helpful with any questions, and I was impressed by how tidy and discreet the wiring was, on trying the WiFi it seems to be working great so far, I also got a great affordable deal for being a new customer when calling HeyBroadband to join them, thanks!
18 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my Internet installation today, very professional and I have great speeds, recommended
18 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sayed,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Harwinder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
good job chris belott
18 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Arv,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
Good experience with these guys
Good experience with these guys. Neat, tidy work and friendly chaps. Thankyou.
18 May 2026
Unprompted review
Reply from Hey!Broadband
Hey! Flic,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Great internet, brutal billing surprises
Great internet, brutal billing surprises
For the full 24 months of my contract, Hey Broadband was excellent — fast, stable, no complaints at all. However the moment the contract ended, the price jumped to £55/month, and then for three months running they took an extra £90 out of my account on top of that. Almost £300 in three months.
When I emailed, they said it was a late payment fee — I accept I was late once, and I accepted that penalty. But I was charged it three times.
I cancelled the second I saw the third charge.
** UPDATE — in response to Hey!Broadband's reply **
They claim late fees were applied on three separate occasions because payments weren't received on time. That's not the full picture. Yes, I was late once — I hold my hands up to that. But on the other two occasions, the money was in my account and ready. Your Direct Debit simply failed to collect. That is not my fault, that is a failure on your end.
I tried explaining this multiple times to your customer service team, but the language barrier made it impossible to get anywhere. Based on other reviews here, I'm clearly not the only one who experienced this.
The internet itself is genuinely good, so I'd still recommend the service. But cancel the second your 24 months are up — or you might end up paying for the same mistake three times like I did.
17 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Bakacsi,
Thank you for your feedback.
We're pleased to hear that you found the broadband service itself to be fast and reliable throughout your contract term.
However, we'd like to clarify some of the points raised regarding billing. Having reviewed your account, we can confirm that the late payment fees applied were not related to a single missed payment. Our records show that late payment charges were applied on three separate occasions due to payments not being received by the due date.
We would also like to clarify that, as outlined in your contract documentation, your service moved onto a rolling monthly agreement once your minimum term ended. The out-of-contract monthly price applicable to this service was therefore charged from that point onwards.
We appreciate that price increases and late payment charges can be frustrating, but we feel it is important to provide this additional context for prospective customers reading your review.
Thank you again for your comments and for recognising the quality of the broadband service itself.
All the best,
Khushi
H!B
Reply from Hey!Broadband
Hey! Christopher,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Poor service.
A poor customer service experience with Hey! Broadband. I went with them to secure an affordable monthly payment.
Initially, the bloke who installed the box, at our house, asked my wife for assistance with installation. Which annoyed me.
We experienced l an outage in the area shortly after installation.
When we moved, we were required to pay out the rest of our term (fair enough). The issue was all the time wasted calling, being passed around the lines to sort out an "early repayment plan". Sometimes I'd call the department for the staff to tell me nothing had been recorded.
Am email comes through today with a total to be paid back. I call up to confirm if this is the final payment to be told that another £90 will be charged for not "returning the equipment". I have looked in my inbox, junk, deleted emails and can't find a record of this. I asked again about the early repayment assistance (as I know need to pay back £359.29 in one hit followed by the £90). I was told that there's no record of this enquiry and I'll need to fill out a complaint form. Ridiculous display of customer service with no attempt of acknowledging fault. They knew exactly how much was needed to be charged but no record of assistance needed to their customer. Unreal.
17 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Alexander,
The level of service you've described, particularly around being passed between teams, missing records of previous conversations, and receiving unexpected charges, is clearly frustrating and not the experience we want our customers to have. If a customer has discussed repayment support or raised concerns previously, those interactions should be accurately recorded and accessible to the relevant teams.
We're also concerned to hear about the confusion surrounding the equipment return process and associated charges. Clear communication is essential, especially when customers are closing their accounts and making final payments.
We'd like the opportunity to investigate this properly. As we're unable to identify accounts from Trustpilot usernames alone, please email info@heyb.co.uk referencing this review so we can review your account history, the advice you've been given, and ensure the matter is fully investigated.
All the best,
Khushi
H!B
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