Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hey!Broadband really care about keeping…
Hey!Broadband really care about keeping you connected. Majority of the time we have not had any trouble; but on those few occasions we have, Hey!Broadband have got it fixed and up and running again in not too long at all. I think when our fiber cable got broke it took a few days for an engineer to be available but we was bake up and running in under a week. They are the best company I have ever had fiber with and at a very good price also, which helps keep the budget in check.
29 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kirsty,
Thank you for taking the time to leave us such a thoughtful review.
We're delighted to hear that you've had a positive experience with Hey!Broadband and that, on the occasions you've needed us, our teams have been able to restore your service as quickly as possible. We understand how important it is to stay connected, so it's great to know you felt supported throughout.
It's also fantastic to hear that you value both the performance of your broadband and the great value it offers. Comments like yours mean a great deal to the whole team.
Whilst we're grateful for your 4-star rating, we're committed to delivering the 5-star experience we strive for. We hope that, by continuing to provide reliable service and excellent support, you'll consider updating your review and rating in the future.
Thank you again for choosing Hey!Broadband.
Best wishes
Khushi
H!B
Resolved my issue through WhatsApp
I was able to resolve my billing issue over WhatsApp - Sandile Mhlanga helped me. My situation was a little convoluted but they understood what I needed and were able to sort out what I needed. I'm very pleased at how easy and efficient the service is.
6 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Friendly and efficient service
Chris Bellott was very friendly, knowledgeable and efficient.
Explained everything really well and set everything up - working perfectly. Thanks again!
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Great experience from start to finish
Great experience from start to finish. Installation was excellent by civil team and Chris Bellott who did a fantastic job with house installation. He was excellent. Broadband is fast and stable.
30 June 2026
Unprompted review
Reply from Hey!Broadband
Hey! MG,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Sandile was very polite and helpful
Sandile was very polite and helpful. He handled my query quickly and efficiently.
4 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Paul,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Well done job.
I've to express my gratitude to Mr CHRIS BELLOTT for his responsiveness and a great professional attitude.
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kremena,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Yadwinder very professional
Yadwinder very professional, kind, helpful person. Done amazing job
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Malgorzata,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Good communication customer service…
Good communication customer service skills and completed job on time.
Chris Bellott is wonderful engineer and respectful person
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mohamed,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Very good service
Very good service, Chris Bellott attended my internet and all is working remarkably well, tanks
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sourav,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder worked with our electrician…
Yadwinder worked with our electrician to solve the install problem.
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dan,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder is very good with customers…
Yadwinder is very good with customers and work professionally
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gurmeet,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Good customer service.
No long waiting time to speak with customer service agent. Agent Sandile Mhlanga dealt promptly and fully with my request. No need for me to call back.
3 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Audrey,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Kajal,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Gobind,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Sandile Mhlanga was really helpful
Sandile Mhlanga was really helpful with my query.
2 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Laura,
Many thanks for taking the time to leave us a 5 star review. We are always striving to deliver an exceptional customer service to our streamers! Thanks for choosing us to stay #happilyconnected.
Don't forget, you can use your referral code to share the full fibre greatness with friends and family to earn reward vouchers!
Best wishes,
Khushi
H!B
Chris Bellott was really helpful and he…
Chris Bellott was really helpful and he installed the WIFI connection perfectly for me . Very helpful and polite
2 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Drill,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Pathetic people and company
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Rehman,
We're sorry to read your review.
Whilst we fully appreciate that not every customer will have a positive experience, we do feel it is important that reviews provide enough detail for us to understand where we fell short and where possible, put things right.
Following your review, we reached out via Trustpilot to request further info so that we could investigate your concerns. Unfortunately, we did not receive a response, which means we have been unable to identify your account or understand the circumstances that led to your experience.
Constructive feedback helps us improve and gives us the opportunity to resolve issues for both existing and future customers. If you would still like us to investigate, please contact us at info@heyb.co.uk quoting your review and we'll be happy to look into the matter.
We remain committed to delivering the 5-star experience we strive to provide to all of our customers.
All the best,
Khushi
H!B
The best WiFi fitting experience I have…
The best WiFi fitting experience I have ever had dragos was carry respective and kind
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gvido,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Nice work
Nice work, Chris Bellott attended my installation today all great and online, thanks
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sayer,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Very efficient quick service from Chris
1 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Robert,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
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