Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super job done by Yadwinder and the…
Super job done by Yadwinder and the team. Thank u for all the help!
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! SJ Hawkes,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris bellott was amazing today my wifi…
Chris bellott was amazing today my wifi was not working from last 15 days he came and sorted it all out
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Jaspal,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
It’s been 3 days today I have no…
It’s been 3 days today I have no internet service. They said router is faulty and sending it to me after 2 working days. Never bother to arrange engineer.
Please guys avoid this service. It’s a worse service provider ever you will see and it’s going to be disaster when there no internet and the people have no understanding whatsoever.
Better to pay extra with others providers than ever considering this worse poor customer services.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hi K,
We're sorry to hear about your experience and appreciate how frustrating it is to be without an internet connection.
Unfortunately, as we were unable to obtain any further information following our request, we have not been able to identify your account or investigate the circumstances surrounding the fault. This means we are unable to provide a more detailed, account-specific response.
Where equipment is identified as faulty, the appropriate resolution will depend on the nature of the issue and may involve either replacement equipment or an engineer visit. Our priority is always to restore service as quickly as possible.
We'd welcome the opportunity to investigate what happened and understand why you felt the support you received fell short. Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and a member of our team will be happy to assist.
We remain committed to delivering the 5-star experience we strive to provide and hope you'll give us the opportunity to turn your experience around.
All the best,
Khushi
H!B
So hey broadband like to randomly block…
So hey broadband like to randomly block your VPN. We had it working for months then blocked. Raised ticket fixed within a few hours. Nice email to say it's fixed if any issues get in touch
This week same issue however this time the only way to fix it is to pay more for a static IP which I have done as we need to work. 5 days later we still can't login. Their support team have no updates and just keep escalating the issue but with no resolve.
Service not being provided but expect me to front the bill if I want to leave. We won't be able to pay any bill if we can't earn as lost a week's worth of pay so far because of this
Edit:
2 weeks later and still without our access to VPN so have lost 50% pay this month. Any updates from hey broadband are few and far with doing exactly the same fix every time which obviously doesn't fix it
10 July 2026
Unprompted review
The engineer Chris was amazing at his…
The engineer Chris bellott was amazing at his job. I’m online and with good speed.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Safa,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Hey! Broadband installer
Broadband installer, Chris Bellott, was incredibly helpful and explained everything. The work was finished neatly and without mess and to an high standard. Thank you Chris.
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Chris,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Leaving HeyBB expensive!
Despite being told that my final in voice was £16.44 to the end of my contract.
I now have an Invoice for £73.08 Billing post leaving. This is after returning hardware after the end of my contract.
It has been a nightmare leave them with being told that I was lying over previous conversations to end the contract. I was billed at double the agreed rate for a month also. although this was denied,
10 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Rob,
Thank you for taking the time to share this feedback and I'm sorry to hear about your experience.
I've looked into your account and I'd like to clarify what happened with the billing
The £73.08 invoice was raised because your contract rolled onto a rolling monthly plan and the bill run was processed before your cancellation was recorded on the account , this generated charges covering on a prorate basis, in addition to your final invoice.
I can confirm this invoice has since been cancelled in full as a goodwill gesture, following review by our complaints team. There are no further charges outstanding on your account.
I'm sorry for the frustration this caused, particularly around the communication issues you experienced while trying to close your account that's not the standard we aim for and I'd welcome the chance to look into that separately if you're able to share more detail with us directly.
Thank you again for your patience, and please don't hesitate to reach out if anything else needs addressing.
All the best,
Khushi
H!B
Yadwinder Singh
Yadwinder Singh
Excellent work done quick work done excellent behaviour
9 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Simran,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
We have setup our new internet…
We have setup our new internet connection by broadband. Mr chris bellot, who have done our network connection.he was very hard working and nice person.
8 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! R Kaur,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Resolved — Every few days this will be down
Every few days this will be down. When this is down during working hours, this is worst feeling.
————- Update—-
This was fixed after a call with customer service executive.
Thanks
8 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Dharm,
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced intermittent service interruptions. We appreciate how disruptive this can be, particularly when you're relying on your broadband to work from home.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to identify your account or investigate the cause of the issues you've described. This means we're unable to provide a more detailed, account-specific response.
We would welcome the opportunity to investigate these intermittent outages and work towards improving your experience. Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and a member of our Technical Support team will be happy to assist.
We're committed to delivering the reliable service our customers expect and hope you'll give us the opportunity to turn your 3-star experience into a 5-star one.
All the best,
Khushi
H!B
Will give you horrible latency, with nothing you can do about it. POOR SERVICE.
I should've listened to the other reviews stating how horrible this company is, especially their customer service and aftercare. They will be very happy to set you up and take your money, but will provide you with poor internet and 0 support.
I am a customer on their "top tier" 900/900 package, the most expensive plan they offer, and for over 5 weeks I have had terrible ping because my traffic is being routed through Brazil, Singapore and the United States to reach a UK server. A UK customer, being routed halfway around the world by a UK ISP. We're off to a good start.
The customer support is disgusting. Every contact results in the same scripted apology and a promise that it has been escalated and that "you will hear a response as soon as possible from the senior technical team", promising a maximum 2 days wait time. Those 2 days pass, nothing changes, and its radio silence until you chase them up via live chat again. I even intentionally left it for a week to see if they would say something, but absolutely nothing from their end.
Chase it up, and the cycle starts again from scratch, with the same rehearsed script lines "We're sorry about this, we've escalated it and we'll give you a response when the senior team investigates it" (Hint: A response will never arrive). I've had high ping for over a month now, shown them the diagnostics and the routing issues and they still act clueless.
Over a month later, their engineering team finally concludes their investigation and states it is outside their control and suggesting I contact server providers, when its on their own infrastructure. What a joke.
If you value your time, your sanity, or a connection that actually works the way you are paying for, PLEASE look elsewhere. I am now taking this to the Communications Ombudsman, which tells you everything you need to know about this company.
AVOID!
6 July 2026
Unprompted review
Pedro was efficient and really friendly…
Pedro was efficient and really friendly - wifi has been working with no issues since his installation.
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Abi,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Technical issues with landline following equipment change...
Technical issues with broadband required engineer visit. This involved renewing fibre connection and connector and also a change of the modem and router. When the landline re-connected subsequently I found that we had a repeat of an issue dealing with any number that connected to a switchboard offering a 'menu' for different departments. I called HeyB and was put through to Daniel H in 'tech support'. He was very helpful, patient and professional, analysing and dealing with the issue via two or three calls, a home-test and then remote adjustment of our new router, finally waiting on a mobile call while I rechecked that the landline then functioned correctly. Took a while - but very happy with the outcome.
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Peter,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Daniel from support team give me a…
Daniel from support team give me a great advice and smoothly solve my problem.
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Mr Stachowski,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott
Chris Bellott, done amazing job with connecting us to Hey Broadband ! Very kind, polite, friendly, good knowledge in what he is doing. Got job done very fast and very neatly. I would highly recommend this lovely engineer! Thank you very much Chris !
Gunita
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Gunita,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Amazed at how quick my request was actioned
Amazed at how quick my request to use my own router was actioned, put into bridge mode and instructions emailed within minutes. Very happy with service.
6 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Carol,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Reply from Hey!Broadband
Hey! Gurjant,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Mr Chris bellot have done the new…
Mr Chris bellot have done the new waifai at our house. I’m very pleased with him that he don a good job.
Thanks
7 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Shahbaz,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
No phone line since midday
No phone line since midday. It's now 7pm and our number has still not ported over from SKY. I have no way of contacting the emergency servicesand am concerned about this. Hey!B tell me it should be ported by the "end of the day" whatever that means. Response. The number ported to a temporary number for a while. I had not been told it would do this as a matter of course. Next day that was rectified and it was pleasing to know that I had not "lost" our old number. Obviously this is something that I wasn't told in advance and the staff need training to ensure they tell customers.
6 July 2026
Unprompted review
Reply from Hey!Broadband
Hi J,
We're sorry to hear about your experience and appreciate how concerning it must have been to experience a delay with your phone number port.
Having reviewed your account, we'd like to provide some additional context. The initial port was unfortunately unable to complete due to an existing open order with your previous provider. As a result, a new port request had to be submitted. Whilst we coordinated this as quickly as possible, the porting process also relies on the previous provider and is not something Hey!Broadband can complete unilaterally.
We can confirm that the second port was successfully completed shortly afterwards.
We'd also like to reassure prospective customers that, during this period, you still had alternative means of contacting the emergency services, including access to a mobile phone, and we had also provided a backup device to enable your VoIP service where required.
We appreciate that the delay was frustrating and apologise for the inconvenience caused. We remain committed to making the switching process as seamless as possible for all of our customers.
All the best,
Khushi
H!B
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