Just renewed for another 2 years with Hey, have only ever had one problem in all that time and that was shown on their website and resolved very quickly. I have the 900mbs package which consistently s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Speed is amazing and fairly consistent (nearly always over 900mb/s up and down). Reliability is good, only a few issues with down time in the very beginning when they 1st move into my area. Custome... See more
Company replied
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... See more
Company replied
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... See more
Company replied
Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem with work VPN
Newly installed broadband.
Had a problem with connecting to work system via their VPN.
Akhona Jessica Dlamini helped to sort it out within 30 minutes.
Great IT service!
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Steve,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Very quick and easy set up
Very quick and easy set up, carried out by Yadwinder.
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Matthew,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Yadwinder Singh Excellent job
Yadwinder Singh Excellent job, quick and tidy
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wayne,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
The experience was good ,engineer…
The experience was good ,engineer Dragos Ciuca did the job nicely
20 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Darshan,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
AVOID!!
AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking me. All recorded on doorbell camera. Immature, untrained and reflects badly on Hey Broadband. I called to complain and the employee was asking what was the race of this person that came to my house! How does that matter???? Shows the culture of this company! Absolute mess! AVOID THIS COMPANY!!
17 July 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
We're sorry to read about your experience.
We expect all representatives acting on behalf of Hey!Broadband to conduct themselves professionally, treat residents with respect, clearly identify themselves and leave immediately if someone isn't interested in discussing our services. If your experience fell short of those expectations, we sincerely apologise.
We also take your comments regarding your contact with our Customer Service team seriously. Whilst there can be legitimate reasons for asking questions to help identify an individual during an investigation, we appreciate how this may have come across and understand why you found it concerning.
As we're unable to identify your account or the specific incident from your review, we'd welcome the opportunity to investigate this further. Please email us at info@heyb.co.uk, quoting your review and including your address and, if possible, the date and approximate time of the visit. This will help us identify the representative involved and ensure your concerns are investigated thoroughly.
Thank you for bringing this to our attention. Feedback such as yours is taken seriously and helps us maintain the high standards we expect from everyone representing Hey!Broadband.
All the best,
Khushi
H!B
Bruno from the installation team was…
Bruno from the installation team was amazing, everything was super smooth & a quick turnaround. Would definitely recommend
18 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Sam,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Yadwinder was great
Yadwinder was great. He was on time, knowledgable and did the work quickly and kept everything tidy and clean. Very happy.
18 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Miss Natasha Howard,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Daniel @technical support was superb!
Daniel @technical support was superb!
Talked me through everything and resolved the issue. (hopefully)
17 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Ash,
Many thanks for taking the time to leave us a review. It truly means a lot! We are so pleased to hear you have had an exceptional service with us - this is exactly the 5 star experience we strive to deliver. Don't forget, you can use your referral code to share the love (+ fibre) with friends and family where you can both receive Amazon voucher gift cards when they sign up! Win win!
Thanks for choosing us to stay #hapilyconnected
Best wishes,
Khushi
H!B
Chris Bellott was really amazing
Chris Bellott was really amazing, kind and very efficient. His service was fantastic.
17 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Dharsan,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
Great reliable internet
After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it a year now and I'm not aware of a single downtime event. And it's a very reasonable price. Very happy customer.
16 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Matt,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Best wishes,
Khushi
H!B
Terrible service and customer care
It has been the most stressful, disappointing experience. Agents promise one thing then they renege on it. The credit they promised on our account has not been applied and they seem to have 'forgotten' about the email they sent offering another £50. Also, they are now asking for reams of proof about the extra time we had to stay with our previous broadband provider, Plusnet, because of their mistakes. I really regret having gone to Hey Broadband. When the contract is over we will definitely go back to Plusnet if possible. (The only reason we left is because they don't offer a fibre plus landline package.) This was all in June and July 2026
16 July 2026
Unprompted review
Very disppointing
Currently on our third day with no internet or landline and no resolution in sight. Hey!Broadband did some planned maintenance at 2am on Tuesday morning and we lost internet (as expected) but it's not come back since. Despite the coincidence with the maintenance timing, Hey! Broadband seem determined to place the blame on us and we've had to disconnect/reconnect/reset the router and modem multiple times - I've even had to send photos proving that the cables are all where they should be.
Having read their terms and conditions, I am horrified to see that I can only leave without a penalty if we're without internet for 30 days!!! Apparently I have to pay for nothing. Also, and quite unsurprisingly, Hey!Broadband do not appear to have signed up for Offcom's automatic compensation agreement....
I know three days is not very long, but I don't get the impression that HB are looking to get this sorted anytime soon.
14 July 2026
Unprompted review
Reply from Hey!Broadband
Hi Sarah,
We're sorry to hear about your experience.
We completely understand how frustrating it is to be without your broadband and landline for several days, particularly after planned maintenance. We also appreciate how concerning it can be when you don't feel you have a clear resolution or timeline.
Unfortunately, as we were unable to identify your account from your review, we can't investigate the circumstances surrounding the fault or the support you received.
We'd welcome the opportunity to look into this for you. Please contact us at info@heyb.co.uk, quoting your review and including your HB number or full service address and a member of our Technical Support team will investigate the issue, review the communications you've received and ensure you're provided with an update.
We appreciate your feedback, as it helps us identify where we can improve both our service and communication. We're committed to delivering the 5-star experience we strive for and hope you'll give us the opportunity to turn your experience around.
All the best,
Khushi
H!B
Good service agent Alwande Sithebe
16 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Viktor,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Best wishes,
Khushi
H!B
I was connected with Ash from the Tech…
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful and he was extremely polite with patience as I’m an OAP. Ash is most definitely a golden asset to the Hey Broadband group. Ash definitely deserves a pay rise. Good luck Ash.
Steve Lacey
High Wycombe near Heathrow UK. 😎👍
16 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Stephen,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Best wishes,
Khushi
H!B
Great job very professional and…
Great job very professional and knowledgeable to questions asked installer was stefan
16 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nicholas,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
Absolute circus of a company. 0 stars if I could
If I could give Hey! Broadband 0 stars, I would.
This latest issue wasn't a one-off. In the past, my connection has gone down several times for multiple days at a time, always accompanied by absolutely zero communication or updates from their team.
The final straw began when my service went completely dead on Sunday, June 21st. They left me with absolutely no connection for 3 full days before an engineer even visited. Instead of offering support during those days, their technical team actively tried to intimidate me with threats of "Engineer Visit Fees" if the fault was "on my side."
When an engineer finally showed up (two hours late with zero communication), they confirmed the issue was 100% external—a fragile fiber optic cable they had lazily strung directly through a tree, which had physically severed. Instead of fixing it urgently, they told me they couldn’t get a cherry picker out to repair their own infrastructure for over a week.
Because I need internet to live and work, I had no choice but to reject the contract and switch to another provider to get back online. Now, they are trying to hold me hostage with a ridiculous £590.79 early termination fee for a service they physically failed to deliver.
I raised a formal complaint, and they have done nothing but ignore my evidence, send insulting automated "we are investigating" templates, and drag their feet waiting for their internal "24 working days" clock to run down. Zero urgency, zero apologies, and zero customer service.
Avoid Hey! Broadband at all costs. I will be taking this straight to the Communications Ombudsman the second their complaints window officially lapses.
Ticket Reference: HBTK292484
21 June 2026
Unprompted review
Reply from Hey!Broadband
Hi Jay,
We're sorry to read about your experience and appreciate how frustrating a prolonged loss of service can be, particularly when you rely on your broadband for work.
Having reviewed your case, we can confirm that the fault was reported on 21 June and an engineer attended on 24 June. We acknowledge that the engineer arrived later than expected and that our communication around the delay could have been better. During the visit, it was identified that specialist access equipment was required to complete the repair, meaning the fault could not be resolved during the initial appointment.
We'd also like to clarify that, whenever an engineer visit is arranged, we advise customers that a charge may apply if the fault is found to be caused by customer-owned equipment or internal wiring. This is a standard industry practice and is intended to make customers aware of potential charges, not to discourage them from reporting faults.
We appreciate your comments regarding previous outages and recognise that, whilst service notifications were issued during network incidents affecting your area, the communication did not meet your expectations.
Your formal complaint remains under investigation and has not been ignored. The evidence you've provided, together with the fault history, engineer attendance and communications, will all be considered before a final outcome is issued. As your account was cancelled during the minimum term, an early termination charge was generated in line with the contract; however, the application of that charge also forms part of the ongoing complaint review.
We're sorry for the disruption and frustration you've experienced and remain committed to providing you with a full and fair resolution once our investigation has been completed.
All the best,
Khushi
H!B
Outstanding customer service…
Outstanding customer service from HeyBroadband- Especially from sales rep Matt Jones. Super helpful and polite and make the whole process of switching companies effortless. Took the time to explain things which was the most impressive aspect of the sevice.
15 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wesley,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with our sales team- this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellot was very helpful and…
Chris Bellot was very helpful and worked speedy and respectful. The service was great. After he installed the router he showed the speeds and told us everything on how to get connected and was wonderful the entire time he was here
15 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Roxsan,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
Great service
Great service. Mandisa was very helpful and sorted out my issue promptly and efficiently.
15 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! ABan,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
Chris Bellott , your service was amazing…recommend
Chris ballot your service was amazing thank you for coming.
15 July 2026
Unprompted review
Reply from Hey!Broadband
Hey! Lester,
Thanks for taking the time to leave us a review. Its so nice to hear you have had an exceptional experience with us - this is the 5 star service we strive to deliver!
Don't forget, you can use your referral code to share the love (+ fibre) and receive a £50 Amazon Voucher on a successful sign up! Your referral gets £50 too!
Thanks for choosing Hey!B to stay #happilyconnected
Best wishes,
Khushi
H!B
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