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Herts & Essex Supplies Reviews 

94
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery times, exceptional product variety, and user-friendly ordering process that makes purchasing aesthetic supplies seamless. Consumers also appreciate the helpful and responsive customer support team, frequently noting that items arrive securely well-packaged and in perfect condition ready for professional use. However, some people mentioned serious issues with missing parcels and difficulties receiving prompt refunds or proper assistance when delivery problems occurred. A few reviewers expressed deep frustration over unhelpful customer service responses, noting that inquiries regarding undelivered orders were sometimes ignored or handled poorly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting very fast postage,... See more

Product

Clients share positive opinions on product, highlighting that items arrive well packaged, are consistently... See more

Service

Customers had positive experiences with service, frequently highlighting the reliable, fast delivery and... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing the support team as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Herts& Essex supplies always have a wide variety of dermal filler and skin booster to hand.. never fail in terms of product availability and customer service! Very polite Always helpful Go... See more

Rated 5 out of 5 stars

I highly recommend this company. So glad that I found them because they are very reliable, friendly and professional. I regularly order from them and have done so for a while now and I have not h... See more

Rated 5 out of 5 stars

I’ve ordered from Herts & Essex Supplies many times and have always been very happy with the service. Their prices are very competitive and delivery is consistently fast and efficient. Orders arr... See more

Rated 5 out of 5 stars

Always a pleasure dealing with these. Prompt and friendly staff, good prices. Delivery cut off point was much later than my previous supplier so I made the switch, always handy for last minute clients... See more

Company details

Written by the company

Herts & Essex Supplies is a trusted UK-based distributor of premium aesthetic and skincare products, serving professionals across the beauty and medical aesthetics industry. At hesupplies.co.uk, we specialise in sourcing authentic, high-quality products from leading global manufacturers — including Korea and Italy — ensuring that every item we supply meets strict quality, safety, and performance standards. Our extensive range includes dermal fillers, skin boosters, polynucleotides, mesotherapy, and rejuvenation solutions, carefully selected for their proven results and brand reliability. We are proud to offer products from some of the most respected names in aesthetics, helping practitioners deliver exceptional outcomes for their clients. As a family-run UK business, we take pride in offering fast shipping, exceptional customer service, and competitive pricing — without compromising on authenticity. Every order is handled with care, from temperature-controlled packaging to clear tracking and responsive after-sales support. Our mission is simple: to empower clinics, practitioners, and aesthetic professionals with trusted products, transparent service, and genuine expertise. Whether you’re a start-up clinic or an established practitioner, Herts & Essex Supplies is your reliable partner for safe and effective aesthetic solutions.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

94 reviews

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Asks customers to review

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Replied to 54% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(94)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I have had a very bad experience

I have had a very bad experience. I bought products that were never delivered to me; instead, they were immediately sent straight back to Herts & Essex. I contacted the office as received proof via a photo showing the returned product lying on their reception desk, and forwarded that foto to them. When I asked for a refund, I was told they needed to check the returned parcel first. A few days later, I asked again and was told they were moving offices. When I followed up yet again about my refund, they claimed it was still under review and could take up to 10 days. So now, I have no products and no refund. Extremely bad service—I don't recommend them at all.

07/07/26 - I finally received my refund, although it was £1.19 less. That’s not a problem for me.
I was also asked to “amend or remove my review.” I wrote everything exactly as it happened, and both sides have all the correspondence. I will not remove my review because I shared my experience honestly, without any lies. It’s up to each person to decide whether they want to use that service or not.

4 July 2026
Unprompted review
Rated 4 out of 5 stars

Edit

Got the filler from my neighbour. I retracted my previous statement

18 June 2026
Unprompted review
Herts & Essex Supplies logo

Reply from Herts & Essex Supplies

Hi, thank you for taking the time to leave your feedback, and we're truly sorry to hear about the experience you've had with this order.
We completely understand how frustrating this situation must be, and we want to assure you that we take all delivery issues seriously. When an order is placed, our system dispatches to the exact address and postcode entered at checkout — in this case, the postcode provided did result in the parcel being sent to a different location.
That said, we never want a customer to feel left without support, and we're sorry if that's how this came across. We'd genuinely love the opportunity to look into this further for you and see what we can do to help reach a resolution.
Please don't hesitate to get in touch with us directly at info@hesupplies.co.uk or via our website, and one of the team will be happy to assist you personally.
We hope we get the chance to restore your confidence in us.
Warm regards,

The Herts & Essex Supplies Team

Rated 5 out of 5 stars

Reliable

Reliable, good rates, fast delivery will use this service again

28 May 2026
Herts & Essex Supplies logo

Reply from Herts & Essex Supplies

Thank you for your feedback 🩵

Rated 1 out of 5 stars

Very bad experience….

Very bad experience….. after i speak with the manager for send me the parcel after coming from holiday they have send my parcel before… and have left that parcel on the bin or on top…. He have been stolen by someone and now i have lost so much money and customers because of this… almost 1500£ losing in 4 days😢😢😢😢😢😢😢😢😢 NEVER NEVER THIS HAPPENED TO ME BEFORE WITH ANOTHER COMPANY…. And also the men which have responded to my message was very very rude… he hang up the phone after tell him that my parcel have been stolen and delivered the day before coming from holiday…. He only said that is my fold that i have chose that day like a safe place or something like that…. Which i never did it as i have been on holiday…. I am very very upsed with this company really…..

1 June 2026
Rated 1 out of 5 stars

The order has never been delivered

I placed an order at the end of April which was sent via Royal Mail 24-hour service, but the parcel never arrived.

After reviewing the delivery proof, I saw that the parcel had been delivered to a different postcode. While there was a minor error in the address I provided ("Drive" instead of "Court"), the postcode on my order was correct. No one contacted me to clarify the address or notify me of any delivery issue, and I had to chase the company myself.

Following the company's response to this review, I would like to clarify that my concern is not about the address error itself, which I acknowledge, but that the parcel appears to have been delivered to a different postcode and no refund, replacement, or further investigation was offered despite my request.

After following up again in June, I was told the matter was entirely my responsibility. Unfortunately, I lost the money and never received the items. This review reflects my personal experience as a customer.

4 June 2026
Unprompted review
Herts & Essex Supplies logo

Reply from Herts & Essex Supplies

Hi Victoria,

We’re sorry to hear that you’re disappointed with your experience.

After investigating this matter with Royal Mail, we found that the postcode entered on the order was incorrect. As with all deliveries, we rely on the address details provided at checkout to ensure parcels reach the correct destination.

While we appreciate there was only a minor error in the address, Royal Mail delivered the parcel based on the information supplied on the order. Unfortunately, once an item has been delivered to the address provided, we are unable to accept liability for any loss resulting from incorrect delivery details entered during checkout.

We understand this is frustrating and we did try to assist by reviewing the delivery information and providing all available details. However, in this case, we were unable to offer a refund or replacement as the delivery issue resulted from the address information submitted with the order.

We wish you all the best and thank you for your feedback.

Kind regards,
Herts & Essex Supplies

Rated 5 out of 5 stars

the person that I talked with onthe…

the person that I talked with onthe telephone was really helpful, she explained the delay there would be due to supplier shortages but that made the experience understandable without the need for constant calls.

25 May 2026
Herts & Essex Supplies logo

Reply from Herts & Essex Supplies

Thank you for your feedback 🩵

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