The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that othe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve found the company to be accomodating with alternative requirements, albeit a little slow to respond. Then when l missed out on my Care coaching at the beginning, l was looked after by receiv... See more
Company replied
Well, I was able to achieve my goals without the stress of still feeling hungry. Last year I lost over 14 kg which may it easier to move around when caring for children, no more aching legsand knee at... See more
Company replied
Support has been A1. Assistant or follow up to any challenges has been quick and efficient. I’ve had a few hiccups but the response has been great. The online check in with my health coach has been he... See more
Company replied
Company details
Written by the company
Healthcare that treats women better. Hers is healthcare designed around women, not just their symptoms. We connect the dots across your health, with expert clinicians, personalised care and treatment that adapts to your needs and where you want to go next.
Contact info
Level 3, 155 Clarence St, 2000, Sydney, Australia
- Hello@hers.com.au
- hers.com.au
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
The whole process so far from the…
The whole process so far from the beginning has been seamless and has really taken the pressure off what I thought was going to be so daunting, I wish I did it sooner.
25 September 2026
Reply from Hers
Hi Alice,
Thank you so much for sharing this. It really means a lot to hear that the process felt seamless and that we were able to take some of that pressure away. We hope you continue to feel that way throughout your journey and we are so glad you took the step. We are cheering you on every step of the way.
Warm regards,
The Juniper Team
Reply from Hers
Hi Emily,
Thank you so much for the kind words. We are always here whenever you need us and it is lovely to know that comes through. We look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
Very easy to sign up and the…
Very easy to sign up and the convenience of the ongoing delivery and subscription is so good.
23 September 2026
Reply from Hers
Hi Sarah,
Thanks so much for the lovely feedback!
We’re really glad you found getting started with Juniper simple and straightforward, and that the ongoing delivery service has made managing your treatment more convenient.
Thanks for choosing Juniper and having us along for your journey!
Warmly,
Team Juniper
As a woman approaching her late 40s and…
As a woman approaching her late 40s and gaining weight rapidly Juniper has been a great option for me. Yes there are side effects originally but they were a good thing because the side effects are usually result of when you’re doing the wrong thing, your body telling you to change what you’re doing/eating. I also think the calorie counting tool in the app was really good, it makes you really aware of what you’re eating and the calories in food which was educational at the same time; so between the injections reducing my cravings and making me feel full and counting the calories I was able to lose 30 kg in six months and with minimal side effects, there were hard days too. I am not saying that it wasn’t always easy but very rewarding.
24 September 2026
Reply from Hers
Hi Lucy,
Thank you so much for sharing your experience with us!
Losing 30 kg in six months is a significant milestone, and we’re so glad to hear you found the Juniper app and calorie tracking tools helpful in building greater awareness around your eating habits.
We also really appreciate you sharing that there were challenging days along the way. Every journey is different, and it’s great to hear that overall you’ve found yours rewarding.
Thanks for trusting Juniper to support you along the way!
Warmly,
Team Juniper
Convenient and professional
Convenient and professional. Easily accessible and fabulous when you’re time poor. No appointments or long waiting in waiting rooms and Doctor’s queues.
24 September 2026
Reply from Hers
Hi Sylvana,
Thanks so much for the lovely feedback!
We’re really glad Juniper has made accessing care feel convenient and straightforward, especially when life is already busy. Making it easier to connect with professional support without the usual waiting rooms is exactly the kind of experience we want to provide.
Thanks for choosing Juniper!
Warmly,
Team Juniper
Reply from Hers
Hi Miranda,
Thanks for sharing your feedback!
We’re really glad to hear you’ve felt well supported by the Juniper team. We also appreciate your feedback around the cost, and understand that affordability is an important part of the overall experience.
Thanks for choosing Juniper and for taking the time to share your thoughts.
Warmly,
Team Juniper
Mounjaro my magic 🪄 wand
Made losing weight so easy . Took away the food noise . After a few months the nausea disappeared and my appetite returned so I enjoyed my food again but got full after small portions. I eat a lot less but can enjoy all the food and even beer and wine in moderation. I feel great and look great. I don’t get depressed about my weight which is something I have struggled with for years.
Juniper have been great with the support available and in the beginning I used the doctors and the advice a lot . Now I don’t need it so much as my body has adapted.
I am scared to stop the medication as I am scared the weight will all come back on plus more as it has after every diet I have done . I would like to stay on the lowest dose to maintain my weight and control my appetite.
My only complaint is the price . It is very expensive.
24 September 2026
Reply from Hers
Hi Chandra,
Thank you so much for sharing such a detailed and heartfelt review. It means a great deal to the whole team to read this. The transformation you have described, from the food noise quietening, to enjoying meals again, to feeling and looking great and no longer being weighed down by the worry about your weight, is exactly what we hope to help our patients experience.
We also hear you on the cost, and we completely understand that it is a real consideration. We are always working to find ways to make treatment as accessible and manageable as possible, and we appreciate your honesty about this.
Regarding your goal to stay on a maintenance dose, that is absolutely something worth discussing with our practitioners. We are here to support you through every stage of your journey, not just the weight loss phase, and we would love to help you find a sustainable path going forward.
Thank you again for trusting us with your care. We are so proud of how far you have come.
Warm regards,
The Juniper Team
It’s been very easy
It’s been very easy - and the little check-ins via a email or notification have been really helpful
24 September 2026
Reply from Hers
Hi Melinda,
Thank you for sharing this. We are so pleased to hear that the experience has felt easy and that the check-ins have been helpful along the way. Those little touchpoints are something we put a lot of thought into, so it is great to know they are making a difference. We are here whenever you need us and look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
I'm in the last week of my first month
I'm in the last week of my first month of my juniper journey, I've already lost 3 kg and can feel the difference in my skin.
I feel less puffy and have more energy.
24 September 2026
Reply from Hers
Hi Samantha,
Thank you so much for sharing this with us. What an incredible start to your journey. Losing 3kg in your first month and already feeling the difference in your energy and skin is something to be really proud of. We are so happy to be part of this with you and cannot wait to see how things continue to unfold. Here is to many more great milestones ahead.
Warm regards,
The Juniper Team
I’ve found juniper so easy to use
I’ve found juniper so easy to use. Everything from signing up to getting the medication. I’m not stressed about booking appointments, I can chat to the team anytime I need and I have found a community I can trust and get helpful advice from!
23 May 2026
Reply from Hers
Hi Charlie,
Thank you so much for this wonderful feedback. We are really glad to hear that the whole experience has felt easy and stress-free, from signing up right through to receiving your medication. Knowing that you feel supported by the team and have found a community you can trust means a great deal to us. We are here whenever you need us and look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
I am due to receive my first treatments…
I am due to receive my first treatments tomorrow, so far the experience has been great. I have been well informed by the nurse practitioner, met with compassion and great communication.
The app has been great with lots of content to ensure I am ready for my journey.
23 September 2026
Reply from Hers
Hi,
Thank you so much for taking the time to share this — it truly means a lot to us!
We're so glad to hear that your experience has been a positive one so far, and that you've felt well informed, supported, and cared for every step of the way. That is exactly the experience we strive to provide for every one of our patients.
How exciting that your first treatment arrives tomorrow — this is the beginning of a wonderful journey, and we're so honoured to be a part of it. We're cheering you on every step of the way!
Juniper Team
I’m actually loving the treatment
I’m actually loving the treatment, I’m completing 2 months now and already 7kgs down! I’m still at the minimal 2.5mg mounjaro dose and don’t intend to increase as the food noise is completely gone and I’m managing to keep the healthy lifestyle that I always wanted. Next step is to hit the gym with more consistency and I’m excited for that! I feel great and with energy, I’m eating the sufficient amount every day and hitting my protein goals!
The application is super easy and I had mild side effects (mainly reflux) during the first week.
24 September 2026
Reply from Hers
Hi Bru,
Thank you so much for sharing this — it honestly made our whole day!
Seven kilograms down in just two months, food noise gone, energy up, and hitting your protein goals — that is absolutely incredible progress, and you should feel so proud of yourself. It's also really great to hear that the 2.5mg dose is working so well for you and that the side effects settled quickly.
The gym goal is the perfect next step — you've already built such an amazing foundation, and we have no doubt you'll smash it!
Thank you for trusting us to be a small part of your journey. Keep going — you're doing brilliantly!
Juniper Team
At the start I was skeptical whether…
At the start I was skeptical whether this will really works? After reading more of the reviews I give it a shot and I’ve lost 4 kilos so far after 7 weeks with Juniper. I wish I found out earlier. Can’t wait to see the end result.
23 September 2026
Reply from Hers
Hi Princessa,
Thank you for sharing such an encouraging update!
Going from skeptical to seeing real results is such a wonderful feeling and we have no doubt that as the weeks go on you are going to feel more and more confident in your decision. We cannot wait to hear about your progress as you continue on your journey!
We look forward to cheering you on every step of the way.
Warm regards,
The Juniper Team
A great experience
The process has been straight forward and simple from the beginning. I have felt well supported for my entire journey thus far and have achieved great results!
23 September 2026
Reply from Hers
Hi Sarah,
Thank you for taking the time to share such a lovely review. Straightforward, simple and well supported from the very beginning with great results to show for it is exactly what we strive to deliver for every single member and it is so wonderful to hear that has been your experience!
We look forward to continuing to support you every step of the way and we cannot wait to hear about the milestones ahead.
Warm regards,
The Juniper Team
Really good service
Really good service, frequent check ins and they help me go at my own pace
22 September 2026
Reply from Hers
Hi Tayla,
Thank you for taking the time to leave such a kind review. Great service, frequent check ins and the freedom to go at your own pace is exactly the kind of supportive and personalised experience we strive to create for every member and it is so lovely to hear that has been yours!
We look forward to continuing to cheer you on every step of the way.
Warm regards,
The Juniper Team
Why did i wait
It has been a seamless transition to weightless. The food noise has stopped and I am feeling so much better about myself
23 September 2026
Reply from Hers
Hi,
Thank you for sharing such a lovely update. A seamless experience, no more food noise and feeling so much better about yourself is honestly everything we hope for every single member and it is so wonderful to hear!
That shift in how you feel about yourself is so much more than just weight loss and you should feel really proud of the step you took to get here.
We look forward to continuing to support you every step of the way!
Warm regards,
The Juniper Team
Reply from Hers
Hi Camille,
Thank you for taking the time to share such a lovely review. Excellent service, great pricing and no side effects is a wonderful combination and exactly what we hope for every single member!
We look forward to continuing to support you every step of the way.
Warm regards,
The Juniper Team
Helpful and kind support every step of…
Helpful and kind support every step of the way!
22 September 2026
Reply from Hers
Hi Bridget,
Thank you for taking the time to leave such a warm review. Helpful and kind every step of the way is exactly what we are here for and it means so much to hear!
We look forward to continuing to support you on your journey ahead.
Warm regards,
The Juniper Team
Reply from Hers
Hi Mikahla,
Thank you for taking the time to leave a review. Easy to use is exactly what we aim for and it is great to hear that has been your experience!
We look forward to continuing to support you on your journey ahead.
Warm regards,
The Juniper Team
Wonderful Experience
I have had a wonderful experience on Juniper. The continuous support and attentive practitioners have made my weight loss journey easier. I really like the app and the way it shows how you are tracking; even the ai chat option is great and I didn’t think I’d like that! I have lost 30kg and am happy where I am. I am now on a maintenance schedule which still offers great support. I am lucky to not have had any bad side effects to the shot itself, maybe some bathroom changes but only from the slowed digestion and that hasn’t been bad. Juniper has helped me get my life back. I am comfortable and energetic, I can handle hot days and my mental clarity has improved dramatically. Crazy how my weight was affecting so many aspects of my life and I didn’t even realise.
22 September 2026
Reply from Hers
Hi Angela,
Thank you for sharing such a wonderful and honest review.
30kg down and now thriving on a maintenance schedule is an absolutely remarkable achievement and you should feel so incredibly proud of everything you have accomplished. But what really struck us was how beautifully you described the ripple effect of your weight loss. More energy, better mental clarity, handling hot days with ease and feeling comfortable in yourself again. Those are the kinds of changes that truly transform a life and you have captured it so perfectly.
We are so proud to have been part of helping you get your life back. Welcome to the next chapter!
Warm regards,
The Juniper Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.