Hero Reviews 41

Hero has been great 😊 I have over ten medications I take and now all I do is hit a button and ten are dispensed for me. It’s easy to set up and my insurance covers it. I Can’t imagine going back to manually taking them ever again!

I love the Hero! It keeps me from forgetting to take my meds. It stores them, lets me know when I need to refill
them and keeps me on track. I highly recommend the Hero!

Great customer service. Quick responses. Great product at a great price. A+++

Not having to remember if my pills are filled for the week. Or even finding someone to fill them for me

The Hero dispenser was a life changer for my mom. It was easy to use, very affordable and it gave me piece of mind knowing the proper medications were being taken.

The Hero is an appropriate name for this pill dispenser. We got one for my Mom in the beginning of her Alzheimer memory decline. She grasped the easy dispenser routine rather quickly. My Mom had the dispenser for about 4 years. We found it easy to fill and keep track of when to refill her prescriptions. The app for phones had all the information needed to succeed. If needed their support team is always there to help. I would highly recommend this product even if your memory is fine. Just one important thing you don't have to worry about.

There isn’t anything close to Hero for complex supplements or meds. I’ve tried it all including apps and e-pillboxes and home nurses even!

This will save you 100x the cost of a home nurse and allow you to stay at home. Get this immediately - I waited way too long

The HERO experience has been the best thing since sliced bread! But seriously, every aspect of the company's support is been very consistent. The machine has never failed. It's a great product! For me the alarm notification is great,my dogs are now trained to alert me! One thing that might be helpful- dates of med refills. Most of my 24 meds come at different times and it's just confusing for me. Other than that, HERO is a great device and I wouldn't want live without it!
Thank you HERO team!

The HERO device is a fantastic, well designed ( software and hardware), time saving and INCREDIBLY reliable device . I cannot tell tou how well it functions dispensing my 10 pills a day. HIGHLY RECOMMENDED- worth the price!

This machine has reduced the stress of medication management so much. I can't imagine going back to manually sorting my supplements every day, and remembering to take them on time, setting alarms properly, it was tremendously stressful until now! I'm so grateful

hero owners and potential purchasers need to know what they are getting themselves into. It is imperative that you read the fine print. We have two hero machines and have had them for over a year. We have had a few problems with them but the company did fix or replace the machine in a timely manner. The Big Problem is that we had was a change in the medical status of our two family members. They needed to leave there home and enter an assisted living facility. We asked the facility if the hero machines were allowed to be used but they were not permitted. We called Hero health to see if we could return the machines. There were very nice and said no problem. But we will still pay for them for the next 7 months x 2 machines. They stated that if we were in the 90 day return window they would take back the machines and we would not have to pay out the year contract but we were not. So make sure your medical status changes or you die within the first 90 days of your subscription year!! We understand the need to have a return policy and mabe even a cancelation fee. Even the cable company has that. Hero health s policy is, oh well, just pay us in full!!! So again please read the fine print on returns and read it twice mabe have an attorney read it!

Machines act up a lot, they make it nearly impossible to cancel. There has to be a better way.

if it gave me the opportunity to give the minus star. I would've given the service that rating! It is a fact delivery of services they make you use their stupid phone app. of course they give you lie that we would never sale your data. Then is hacked or whatever. they can sell your information. of course they have the normal lie will do it give you better service.

As further machines in their operating system +3 consumer relations just suck. Oh but were so polite and we listen to you online a garbage reality of it is usability okay how nice you are on the phone all over the email or manner fact AI.
to give good service then doing the right way provide multiple ways of accessing your portal other than the chosen data mine the phone.

Have been a Hero customer for 20 months.
Can't recommend this to others.
Quality - had numerous issues with device not always dispensing all the pills and one time even dispensed too many pills. They sent a replacement and still had the same issues. The app is not user friendly nor intuitive.
Customer Service - Definitely not 24x7 as indicated. Several times did not get a response until the next day.

Hero Health the Medical Dispenser has made a stupid move and ruined their subscription product! They have removed the web app and now you have to rely on a stupid phone app that is useless.

Using web app it was simple to change medication, change time, edit time, and print out medicine schedules for new doctors. It was easy to print out a list of medication in a 911 call for the emergency responders!

They have removed this feature for NO REASON the web app just worked and never glitched or required an update! They turned it off and forcing you to use a mobile app that is difficult to navigate, manage, and no way to print out medications at all!

DO NOT USE THIS MEDICINE DISPENSER IT IS NO LONGER WORTH IT!

I was a huge fan of the HERO medication machine until my mother had a stroke and had to be moved to a nursing facility. When I called to cancel my subscription and return the machine, I was told there would be a $360 cancellation fee. Elderly patients with illnesses such as dementia are their target market. With this in mind, why is there a fee to cancel the subscription? My mother's living situation changed and she is no longer able to use the machine. I was a huge fan until this. If you know for sure your 86 year old family member with dementia will not have a chance in level of care needed, then this machine is for you. Otherwise, steer clear! I will add it to the list of companies that take advantage of people in our situation.

Do not recommend for a dementia patient. Steer clear, learn from me!

The machine is very rigid and does not accommodate the pre-existing routine (routine is so important in dementia). My dad needed pills to come out first, and then to do his outside-Hero eye drops. Hero refused to accommodate this, leading me to delete the outside-Hero meds. Hero will not accommodate the order in which you want to take your meds.

Not that it was easy to talk with them about this. It's disingenuous to advertise 24/7 "Live" support, when this is an AI chatbot, reaching a real human takes 3 hours during the week or 48 hours over the weekend. They have hidden their phone number from the "Contact Us" section of their website, directing everything to the monstrosity of an AI chatbot. Busy caregivers need to talk to a human, immediately.

Someone in this space who has excellent customer support is JubileeTV. I love them, and I love them because of their commitment to genuine customer service. It's like night and day comparing these two experiences with complex gadgets.

There is a major graphical interface issue with the device from the eyes of the cognitively impaired. The "button" on screen is designed exactly like a button, but it's not touch-screen. Which is fine, not to have touch screen, but then the graphical interface needs to be properly designed. There's a cognitive step required to draw the inference between the Continue and Dispense "buttons" on the screen that aren't touchscreen and pushing the mechanical button down below. When I brought this up with customer service, I was told by a salty rep that I was informed before I purchased that it was not touch screen.

Next, caregivers need to know there is no way to remotely independently verify discrepancies between what their person says and what the machine says. The machine said it distributed my dad's morning dose. He said it didn't. I had no way of knowing without being there. Well, turns out he was right and the machine malfunctioned. Fun!

This was a hugely disappointing experience. Now I have disrupted my dad's medication routine, which wasn't really working, but sort of was, caused my dad all of this upset, all for something that I hoped would improve things but has actually made things worse, and that Hero won't work with me to fix (because they're impossible to reach).

Great idea in theory, horrible in execution. I will tell everyone who will listen to me not to go down this road.

I have had my Hero Health machine for almost 5 years now and until just recently, have had very few problems with the machine. I am considered a "Legacy" customer by Hero Health due to the fact that I was one of the original owners of the machine. In the beginning, Hero Health offered the machine at approximately $400 to it's customers and with it, they covered the monthly membership fee which included the software (accessed through wifi) that identified/dispensed the medications. Recently however, my machine started showing errors, before the machine actually attempted to disburse the medications, and the error message stated that I had to call Technical Support to clear. When speaking with Technical Support, they explained that I owned the machine longer than the 2-year warranty on the product and that they no longer supported the machine. I responded that I noticed that their ads were still advertising the same model that I owned and they changed their response to say that they were no longer repairing their machines and that I could not pay to repair any "mechanical" problems the machine may be experiencing. Their answer was for me to dispose of the machine and pay them $45/month to lease another machine (only the "Legacy" customers were allowed to purchase the machine - they quickly changed their program after the machine started generating interest to a lease program that included the cost of the membership). I started monitoring my machine and found that it didn't matter what the size or shape of the pill being dispensed, it generated the error after the first pill that was dispensed, and it also didn't matter which cell, of the 9 cells, the medication was being dispensed from, only solidifying my suspicion that the problem was not mechanical, but software related. Being software related, it would be the company, Hero Health, that would be the only one at issue, not the machine, leaving me to wonder if the company was attempting to discontinue my use of the machine I actually owned, not one that I was paying a monthly lease for. I sent an email to Customer Support at Hero Health, explaining my disappointment in their response, with them considering me a "Legacy" customer and not even providing a discount/incentive to go ahead and keep using a new machine by paying the monthly $45 lease. They sent me a response, requesting that I give them additional time to answer my email but then I never heard back. Although I might understand that they no longer wanted to have units with customers that paid more than $400 up front for their units, the method they have used to pursue getting rid of their long-time customers was anything but decent and honest. They could have easily said that I would need to start paying the $8.99/monthly for the membership fee and have me pay to fix any "mechanical" problems with the unit, but then they would lose the $45/month they are now charging for the lease of the unit. Unfortunately, Hero Health was the one who designated customers like myself as "Legacy" customers because we took the chance to put down more than $400 in the beginning to basically test a new product on the market - only to be thrown away when that product became popular. Not very honest or in the very least, decent.

Customer service is pretty atrocious. Email sent, no response in 9 days so I went to their website and opened a chat session. Only response they'd give me was they'd notify the "relevant department."

The dispenser itself is limited in the type of medication it can hold (which they don't tell you on the website), is very noisy dispensing, has trouble dispensing (some pills it won't dispense, some it gives more than it should). The alerts are loud, even at their lowest setting, and wake up my partner. The app to set up the pills needs a lot of work. If you want to change a dosage time (instead of same time 7 days a week, move the weekend later), instead of moving that whole list of medications, you need to adjust every single medication.

The device is defective, the few times before I gave up were fixable. This last issue I could not fix. It is impossible to get help from their customer service. You call you have to leave a voice-mail. So sent an online inquiry. A few days later they get back to me and the service rep Nina will not listen to the issue.

Problem with the machine, it keeps saying I pre-dispense my meds when I didn't. So I have to manually get my pills via on-demand. With Nina, instead of looking into it, she assumed I changed the settings. And keeps saying I deleted my schedule and changed to on-demand. I still show a schedule, the device recognized the schedule, I did not dispense manually with on-demand until the issue came up, and my settings literally say "Max on-demand pills per day ## in addition to a schedule" (meaning it does both and has been until this point).

But Nina will not listen but made an assumption.