Hero Reviews 41

I saw hero advertise on internet. I order one after I got it set it up and I I love it works amazing. I am not sure why more people don't know about this. I tell anybody I can and how marvelous it work. It's made life and sorting meds so much easier.

This machine has literally saved my life. I take a lot of meds and was getting confused with if I took them or if I didn't take them. Hero is just that...my Hero! Being able to load all my meds and get text messages that it's time to take my meds and the alarm Hero blares until it's taken. This is such an awesome device and I wish more people knew about Hero. I even showed my doctors and they were amazed. So don't sleep on Hero, it too can become your hero!!

I take many prescriptions and my HERO makes my life easier...and safer since to dispenses what I need when I want/need it. The drug interaction chart is great!

I've been a long time Hero user. I didn't get this for a senior parent I got this for me. I have chronic health problems and needed to teach myself the habit of taking my medication regularly. This was a game changer for me and got me to nearly 100% of my meds taken. If you're too busy to remember to take your meds and need to build the habit Hero is a great solve

The HERO machine itself is a god-send. State-of-the-art, no complaints with it. However, Hero the company's customer service is sorely lacking. I was invited by my brother to have access to the app and be 'part of the team' in ensuring my mother was taking her prescriptions. The app said 'check your email', the email said 'check your app', and I am left with no access. Tried to chat online with the CS team and the wait time is... 3 HOURS??? A company like Hero should not roll out their product with bugs in the system, if they are not prepared to respond to customers and fix these issues. They are raking in the money, and have like 3 CS reps to handle the thousands of accounts that are experiencing issues like mine.

Update: 2 days later, HERO reached out to me and was able to resolve all of my access issues. The rep was very polite and apologetic. I can recommend this company as a solution for your medication management needs.

I love my hero machine it makes taking my meds a lot easier I don't have to worry about the weekly pill things now

Excellent concept - organizing and dispensing meds accurately and per my schedule. Has worked flawlessly since I received it, including the app. Terrific follow up by phone by Hero on a monthly basis to make sure there were no problems, and to provide helpful tips. Not a single glitch so far. I'm impressed beyond expectations.

This has truly been a blessing and a lifesaver. When I first got the machine I was excited about all meds being dispensed and reminders. Since I got it I now have a TBI(traumatic brain injury) and I absolutely love every feature Hero offers. Insurance companies need to rec amend this to patients and cover the cost.

On top of customer service

Right on time with Hero!

Great service. Always there if I need help
Overall great service.

I’ve been using the HERO to dispense my medication’s for about a year now and I find it so helpful to keep me on time and save my time by using the dispenser.

Hero is a lifesaver for me and my 96 year old mother. Taking her meds became more and more difficult over the last few years. Hero makes it easy for me- I can track it, make changes, and always know that my mom had taken her meds. A big stress reliever!

I love my Hero device! It is the best thing ever. I don't forget to take my meds anymore. Customer Service is great. They are there for you if you have questions or need help. Very caring and truly good people.

Amazing team and product from the start to the end.

The Start...Needed help with making sure our Father and Mother were taking their meds as needed and on time. That lead us to Hero which was a very simple process to get started.

At the end we needed to cancel the account. Even though this started with an AI chatbot with me mentioning the passing of our mother, the AI said it was sorry and then was sending me to a live person. I did not hold long enough for an individual to pick up the chat, however a Hero team member reached out afterwards via e-mail, sending us a condolence card which was simply amazing! She also let me know the account was closed and sent return instructions for the Hero along with a prepaid shipping label.

So Thank You Hero for the many years of service you've given to both of my parents. Unfortunately, the time has come for now to need to part ways with not only our loved ones but with Hero.

Again...Thank You very much for the service provided that helped our family in so many ways. Can't seem to say it enough.

The app deletes medication schedules. Customer service is not live, it is AI. Request a human and you get voice mail message that asks you to leave a message, with response coming hours later. Skip it.

The HERO has made my life of taking medication so much easier. I don't have to try and remember to take my meds because HERO does it for me. Before HERO I would forget to take my meds but not anymore now that I have this device.

The Hero medication dispenser device was exactly what my mother needed! Previously she had been moving her pills to different days in her standard pill organizer, which made us very concerned for her safety. After watching a testimonial video, both mom and I agreed to try a locked device. The Hero was easy to set up due to excellent and intuitive directions from the company. Mom felt very independent using it, and I felt reassured that I would be notified if she did not take her medication within 15 minutes. The alarm was adjustable in volume which allowed her to hear it from 2 rooms away. I also appreciated that the unit is heavy and substantial, like a medium-sized countertop appliance, so in my opinion it deters people from manipulating it. (like is possible with the small circular timed medication dispensers that could be dropped when accessing, or could be lost) The only reason we are not using the Hero anymore is because mom is moving to an assisted living facility that happens to provide medication support. We have told so many doctors, nurses, pharmacists, friends and neighbors about how much the Hero helped us when we needed it. I also share this product idea with patients and families at work in the hospital setting. We would recommend the Hero to anyone------

Great machine, kinda involved to set it up but so worth it. The set up is essential to using Hero. It does make pretty loud sounds but doable because of the purpose it fulfills. It is a time/hassel saver.

Awesome machine and awesome customer service! I would be lost without my Hero!