We were in need of a new freezer, after looking at some in a major retailer just to get an idea of size & cost etc and to be advised of a delivery charge, we returned to Herne Bay Domestics once m... See more
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Review summary
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Reviews shaping this summary
Needing a replacement washing machine as my AEG integrated.model had finally died after 25 years hard use, I simply called Herne Bay.domestics and asked Nick to recommend a suitable replacement. He r... See more
Company replied
Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... See more
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Absolutely superb. Bought a tumble dryer: arranged next day delivery at time slot that worked for me. Dryer delivered correctly on time with care. Herne Bay Domestics (HBD) team then sorted out an i... See more
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Company details
Written by the company
Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.
Contact info
89 High Street, CT6 5LQ, Herne Bay, United Kingdom
- 01227 361536
- sales@hernebaydomestics.co.uk
- hernebaydomestics.co.uk
5.0
Excellent
241 reviews
No recent history of asking for reviews
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Excellent customer service
Excellent customer service, prompt delivery and very competitive price. My tumble dryer was cheaper than the same model anywhere else locally and delivery included in the price. Great value.
25 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Diane, thank you for making the time to leave us this lovely review! We are so glad to hear that you experienced excellent customer service with our HBD staff and found our prices to be very competitive. We strive to provide great value and are glad you found the tumble dryer cheaper than anywhere else locally. We appreciate your feedback and we look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Replaced like for like 10 year old…
Replaced like for like 10 year old Samsung American fridge (water ice plumbed, C rated)
Much improved
Bigger
Less plastic, more glass
LED lights
Whole family love it!!
My teenage son plumbed in the filter…. He’s very proud of himself :)
Good communication and delivery removal service
20 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Wendy, thank you for your wonderful review! We’re thrilled to hear that you and your family love the new Samsung American Fridge Freezer. It’s great to know that the improvements, like more glass and LED lights, have made a positive impact. We're also very impressed with your son's plumbing skills! We appreciate your feedback on our communication and delivery service. Thank you for choosing Herne Bay Domestics!
Excellent service from you again
Excellent service from you again. Very pleased with our Bloomberg fridge freezer. The old one removed and the new one fitted in about 30 minutes. Thank you.
19 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Ann, thank you for your wonderful feedback! We're thrilled to hear that you are pleased with your new Blomberg fridge freezer and that the installation process was efficient, taking only about 30 minutes. Our team strives to provide excellent service, and it’s rewarding to know we met your expectations. If you need any further assistance or have questions in the future, please don't hesitate to reach out. Enjoy your new appliance!
Five star service and more
Fantastic, speedy and efficient service - we so recommend this company and will certainly use them again without hesitation.
Repair of tumble drier was done speedily and communication throughout was five star.
23 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Pauline, thank you for taking the time to leave this fantastic review! We're so glad to hear that you found our service speedy and efficient. It's also wonderful to know that the repair of your tumble dryer was completed promptly and that our communication met your expectations. We appreciate your recommendation and look forward to assisting you again in the future. Thank you for choosing Herne Bay Domestics!
Great responsive service
Great responsive service. Very helpful engineer! Highly recommend!
18 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hello, thank you for your great review! t's wonderful to know that our engineer was helpful and made a positive impact on your experience. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Thank you for choosing Herne Bay Domestics!
Fantastic service. 5 stars all the way.
We rang up about a tumble dryer, we were given the address of the warehouse to pick it up and told that someone would be there until 12pm and we were late but the lovely guy waited for us and even unpacked it so we could see that it was undamaged. He then repacked it and put it in our car for us. Fantastic service and the cheapest price too.
14 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Fiona, thank you for your wonderful feedback and for taking the time to share your positive experience with our collection service. It's great to hear that our HBD team member went above and beyond to unpack and inspect the tumble dryer before safely repacking the appliance for the journey in your car. We appreciate your support and look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
Fab service
Fab service, my washing machine packed up Wednesday, I popped down to the store on Thursday afternoon purchased one and they delivered me one on Friday. Delivery driver called five mins before to give me heads up , I’m a very happy customer.
13 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Emma, thank you for your fantastic review! We are so glad to hear that you had a positive experience with us, from purchasing your washing machine to your home delivery. It's wonderful to know that our delivery driver kept you informed with a call just before arriving. We're delighted to have you as a very happy customer. We look forward to serving you again in the future, if you need us. Thank you for choosing Herne Bay Domestics!
Terrific company
Terrific company. Second purchase from them. Good service again. Went out of their way to bring the delivery day forward as we were without a fridge.Delivery man on time, courteous and did all that was asked of him. Will definitely use this company again.
6 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Tony, thank you for your fantastic feedback! We’re thrilled to hear that you had another positive experience with us. Our goal is to go above and beyond to meet your delivery needs, particularly if you were without a fridge. We're pleased to know that our delivery team was on time and courteous. Your loyalty means a lot to us, and we look forward to serving you again in the future. Thank you for choosing Herne Bay Domestics!
I couldn't be happier with my purchase and the service I received
Having looked online for a chest freezer to go in the garage, the price was very competitive so I decided to try them rather than go with a chain/online company. Not only was delivery free, unlike the chains, it was for the following day!
I was given a 3 hour time slot on the morning of delivery and the freezer arrived in perfect condition and was expertly placed in the garage for me.
The delivery guy was pleasant and helpful and I couldn't be happier with my purchase and the service I received.
28 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Amanda, thank you so much for taking the time to write this wonderful review! We're delighted to hear that you found our chest freezer at a competitive price and that you chose to shop with us and support our family-run business. It’s great to know that our free next-day delivery and the helpfulness of our delivery team made your experience even better. Your satisfaction is our priority, and we appreciate your kind words. Thank you again for choosing Herne Bay Domestics!
Excellent customer service.
Excellent customer service.
Fitted perfectly
2 September 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Lise, thank you for your kind feedback! We are so glad to hear that you experienced excellent customer service and that your appliance was fitted perfectly. It's rewarding to know we met your expectations. We appreciate your support and look forward to serving you again in the future if you need us. Thank you for choosing Herne Bay Domestics!
Big thanks to Leo
Big thanks to Leo. Polite and good advice. Happy days. Dishwasher up and running.
27 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Karen, thank you for taking the time to leave this great review! We're glad to hear that the HBD team provided you with polite service and good advice. It's great to know your dishwasher is up and running again, thanks to Leo - happy days indeed! Thank you for choosing Herne Bay Domestics!
Very quick and efficient service
Very quick and efficient service
We were given a time slot and was contacted in advance to know when engineer was coming
23 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Joanne, thank you for your wonderful review! It's lovely to hear that you found our service quick and efficient and that our communication regarding the engineer's arrival time met your expectations. We aim to provide timely and reliable service, and your positive review reinforces our commitment. We look forward to assisting you again in the future if you need us. Thank you for choosing Herne Bay Domestics!
I would highly recommend Herne Bay…
I would highly recommend Herne Bay domestics. Communication was great. Affordable, reliable, timely. Easy to book repairs on line.
16 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Samantha, thank you for your fantastic review! It's wonderful to know that the online booking process for repairs was easy for you, and we're thrilled to hear that you found our communication great and that our services were affordable, reliable, and timely. Your recommendation means a lot to us, and we look forward to serving you again in the future - thank you for choosing Herne Bay Domestics!
First class service
Aaron and Dave have today installed a new integrated fridge freezer, and recently an integrated washing machine too.
Neither installation was straightforward as the cabinet door for the washing machine already had too many hinge cutouts in situ, and the cabinet door for the fridge freezer needed replacing. Nothing was too much trouble for them. They worked professionally and skilfully to install both and have taken the cabinet door of the washing machine away to fill the holes and make good the door for us. This is over and above what we would have expected. The service we have received from the sale room through to installation has been first class. We would not hesitate to purchase from them again.
15 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Jennifer, thank you for your wonderful feedback! It's extremely rewarding to recieve a reveiw like this, and we will make sure your kind words are passed on to both Dave & Aaron. It's wonderful to hear that our delivery installers went above and beyond to address the challenges with your cabinet doors, and ensured everything was was done to your satisfaction. We aim to make sure we are delivering first-class service from sales through to installation, and your review highlights just that - so thank you. We look forward to assisting you in the future, if you need us - thank you for choosing Herne Bay Domestics!
Excellent service
Excellent service right from myinitial call to book an oven repair through to the actual repair. Leo kept me up to date about his visit then was on time, quick and efficient whilst explaining what he was doing and what my options were. I would definitely use them again if I need any future repairs.
14 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hi Paul, thank you for your positive review! We are very glad to hear that you felt you received excellent service from the moment you booked your oven repair to the completion of the job. It's also great to know that Leo kept you informed throughout his visit and provided quick and efficient service while explaining your options. Your feedback will be passed onto Leo - thank you for choosing Herne Bay Domestics!
Delivered with no damage
8 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Jeff, thank you for your feedback. We're glad to hear that your order was delivered with no damage. Your satisfaction is important to us, and we appreciate your rating of 4 stars. Thank you for choosing Herne Bay Domestics!
Excellent service from Hern Bay…
We found the service that Hern Bay Domestics gave us was second to none. We were in a jam and needed a hob quickly as ours had let us down. They had one in stock so we said we would purchase it and pick it up. We were informed that it was in thier warehouse and being a Saturday it would be fine to pick it up on Monday. We explained our situation and to my disbelief they said they would arrange for someone to be there at a time that suited us all. When we arrived we were treated exceptionally well, and felt like nothing was too much. Fantastic company to deal with. You will not find better.
3 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Spillett, thank you for your wonderful review! It’s great to know that our team arranged a convenient pickup time and were able to assist you quickly and effectively. We pride ourselves on ensuring customer satisfaction, and your kind words affirm our commitment. We appreciate you choosing Herne Bay Domestics and look forward to serving you again in the future!
Excellent Customer Service
Excellent Customer Service! They matched an on-line price including free delivery and a charge for removal & unpacking. They loaned me a chest freezer, FOC, while waiting for the new freezer as the old one had ‘died’! They collected the chest freezer when I had refilled the new, all at no extra cost. Very helpful and friendly staff from every department and would highly recommend Herne Bay Domestics. I always prefer to support local businesses, delivery may take a little longer but if there’s a problem the local business is immediately on hand.
6 August 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Mrs Phillpott, thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our team at HBD and appreciated our efforts to match the online price. It’s great to know that the loan of the chest freezer while you waited for your new appliance made a difference. Our team is dedicated to providing helpful and friendly service, and we truly value your support of our local business. Thank you for choosing Herne Bay Domestics!
Very good service
I ordered the Freezer on Monday and it was delivered FREE on Thursday. I was messaged on Wednesday to tell me the time it was going to come, 2 guys turned up in the time frame specified, very helpful and friendly took the old one away for £20.00.
The price matched all the other websites, and the removal was the only extra to pay unlike other company's who had other add ons which took the price up quite a bit.
I will definitely use again and tell other people.
25 July 2024
Unprompted review
Reply from Herne Bay Domestics
Hello David, thank you very much for taking the time to leave us a review. We always appreciate when our customers take the time to leave reviews as this as it helps to make sure we are doing things right. We are delighted that your Herne Bay Domestics experience was worth the 5 star review. Thank you for choosing Herne Bay Domestics.
First class service 5* …
We like to support local businesses- and Herne Bay Domestics is our go to for electrical appliances- first class service from start to delivery ( which is free!!) and mostly next day 👍🏻
Highly recommended
22 July 2024
Unprompted review
Reply from Herne Bay Domestics
Hello Jenny, thank you for the great review. We are delighted to hear that we are your go to place for your electrical appliances, we appreciate your support. Thank you for choosing Herne Bay Domestics Ltd.
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