Hermosahair Reviews 1,261

the hair looks and feels great! i would definitely recommend it.

Really like the hair

Fast shipping and really good customer service!

On February 13,2026, I entrusted this company. I ordered & received on 2/27/2026. I put up for my b’day as I work long hours. I later realized that I did not receive human hair, nor was it as described. Instead of a drawstring advertised I received an oversized band, with a useless clamp. Customer service is awful. I was not able to wear the bun advertised. I am completely dis satisfied. Customer service had the audacity to to ask me to send it back at my expense. After serval ignored emails. A better company is Frodio. I will never do business with with this untrustworthy company & their pathetic customer service service again.

I feel like hermosa is a hit and miss. Some of the wig don't look like the pictures that have posted. I took a risk with one and it looked nothing like it's was pictured. The length was not true. The front was very very short. After spending over 250 dollars they only offer 30 back. It's been a back and forth thing. I don't think I'm ever gonna order from them again

My experience with Hermosahair.com was great, I put in my order and got it shipped to my address within 5 business days. What I ordered was exactly what I received, the hair quality was pretty good. I can’t wait to order again.

I receive my 360 wig on today, it was delayed but I communicated and let Hermosahair. They investigated the delay and soon after I received my wig WoopWoop. I opened my beautifully wrapped bag my 360 wig is everything the picture on the website presented I love it and I thank Hermosahair for their great customer service.

I have never had a bad experience. I’ve order multiple wigs they have so been quality and the customer service is very helpful and responsive.

This is what I wrote to the company on their website:
I just wanted to let you know that I am not happy about the braided wig that I ordered from you. Not only did it take approximately three weeks for me to receive it, but the wig itself is awkward. The lace piece that is near the ear on both sides do not fit properly on my head, they are too long and have hair attached to it where I can't cut it to shape. Not only that, there is a braid at the top that is braided in another direction from the other braids. The wig looks kind of bulky to me. This was a total waste of money for me, because I cannot even wear the wig. I have tried to play around with it to get it to work and I just can't.

The cap is too small and the wig has an awful smell. Tried for days going back and forth to return it and constantly fobbed off. Finally agreed to return but its a whole rigmarole sending it back. What a waste of £160 worst hair i have ever had. The hair itself is so ugly and nothing like advertised - never will i purchase feom them again

I ordered the 4c kinky edge’s kinky straight 360 w/ invisi straps and it’s absolutely beautiful. The texture is “spot-on” with very little to practically no shedding, very healthy(no synthetic mix at all) and the natural color is amazing. The edges are perfectly placed, not overly dense and don’t fall out at the “drop of a dime”😉🙏🏽 allowing you to lay them as preferred. Hermosa sends you a “boatload “ of extras as well(lashes, tape, fingernails, extra drawstring kit, different types and sizes of brushes for various applications, wig band and two two packs of HD wig caps with two pairs all nicely packaged in purple.
Now, with all of those Amazing qualities being said, please know that the 180 density is super thick, the elastic band nor the combs aren’t removable and plan up to one and a half to two weeks to receive(perfection takes time along with coming from overseas). Hope this helps 😉.

I ordered a wig back in February 2026 and I'm still waiting on the wig to be shipped! I've email this company and they weren't responsive at all until I filed a claim through the method I used to pay for this wig. They finally responded and asked me to cancel the claim/ dispute and then they would shop the wig. That was a NO for me because they still haven't resolved the issue. The second suggestion they gave me was to go to the site and purchase the wig again and they would ship it out immediately. That was a stupid suggestion since I've already paid for the wig. They wanted me to trust them with a second payment when I've already paid you once and still haven't received any product??? BEWARE LADIES. THEY ATE SHADY AND UNRELIABLE!

Nice wig very glueless don’t have to do any work to it just throw on and go

After finally installing, I installed the curly wig. Have been wearing it 2 weeks. Hair is super soft and shiny. Only downfall is it gets super tangled underneath in the back, there is no comb installed at the base of the wig, so it doesn't stay in place. My part is already thinning. I wanted to try a new company and am kinda disappointed. After installing the second one, also heavy tangling at the base in the back. Shedding while brushing. And also the part is super thin also.

I ordered right before a storm hit the East Coast and I couldn't blame the delay on Hermosa Hair, the package was in enroute, just delayed. I liked that they emailed me to check to see if I got it.

After some mix up with the delivery, I did finally get my hair, and it was worth thr wait. It was BETTER than described on the website.

After a couple weeks of wear and one wash, this hair still looks wonderful. No shedding and wears like it's my own.

5 Star Customer Service and Amazing Hair, I will be back!

The hair was very good in quality. I am very satisfied with the product.

Because delivery is horrible ordered 3 weeks ago haven't got my order

Misleading coupon codes and nonresponsiveness to emails sent to their service inbox with proof and social media inbox is a red flag for me. ZERO response to potential customers is just plain laziness and unprofessional.

Hello when yall order your wig did they ask to send a picture of your id or bank card im going to dispute with my bank

I purchased a wig from this company. On the website it pictured baby hair. I even contacted them to make sure because the pictures were mixed she assured me it would. When it came it did not. I asked for an exchange they said yes after I returned it. Paid $15.43 for shipping. Then waited for weeks no reply or wig. So I asked for a refund and they said after I returned the free items. Another $15.43. So I’m out of $30.86 and nothing for it. I will never ever purchase from this wig company ever again. Ive purchase from other companies without any issues. I know they might not post this review. I will post it on Google and to social media.