Hermosahair Reviews 1,257

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting that the hair is soft, natural-looking, and true to description, often exceeding expectations. Many people appreciate the fast delivery service, with orders frequently arriving quickly and sometimes even earlier than expected. The customer service is also highly regarded for being responsive, helpful, and providing constant updates on orders, ensuring a smooth purchasing process. However, some customers also noted issues with product quality, mentioning that some wigs did not look as pictured, were too small, or were of poor quality. A few other people also felt that delivery was horrible, with some orders taking a long time to arrive or not being received at all, and communication being poor.

What people talk about most

Product

People report positive experiences with the product, often praising its natural look, good quality, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as natural-looking,... See more

Order

Consumers generally express satisfaction with the ordering process, often describing it as easy and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and consistent... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the great and very good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always received my order in a timely fashion. Once when it wasn't showing that it was shipped, i got concerned but i emailed them and they responded letting me know they needed time to process my... See more

Rated 5 out of 5 stars

It was a bit overwhelming on navigating many options as I'm used to one type of wig. Fortunately, customer service helped me select and modify my wig to fit my big head. I received a gorgeous unit and... See more

Rated 5 out of 5 stars

I ordered two wigs from Hermosa for $189, and I’m very impressed. Shipping was fast, and everything arrived neatly packaged. I received two beautiful 20 inch wigs, each in separate packaging, which I... See more


Company details

  1. Wig Shop

Written by the company

Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

10/10!

Hair def needs absolutely nothing done besides styling how you want it . True to length and it is def on out on and go no glue needed !

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Money well spent!

The communication was great. The wig made it in a timely manner. And to top it off, the hair is AMAZING!! Will definitely be ordering again!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa hair did exceed my…

Hermosa hair did exceed my expectations. I'm happy with the product I received, the timely manner of delivery, the excellent package it came in and the gifts attached. I will definitely be shopping again for sure.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Hermosa Hair- Good experience/ Worthy

When I bought Hermosa wig online, it was with uncertainty. Most of the time, the product customers received are different from the video. But I was so happy with Hermosa hair: the quality, the length, everything was as in the video. On top, I received a beautiful gift from Hermosa. Thank you for the good service!

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great quality wigs

I placed my order on March 27th and received it on the 30th both wigs are top quality wigs. You can’t ask for any better! No shedding, true to length and they are full wigs!! I would give them 10 stars if I Could. Not to mention they checked to make sure I received my product. I am very pleased and will spread the word to my friends and family to do business with hermosa!!!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I've bought from Hermosa several times

I've bought from Hermosa several times. Initially the shipping was going to take a long time to arrive but they were able to help me speed up the delivery so kt would arrive in time. Their products are great quality and I get lots of compliments!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

I always get my wigs in a timely manner…

I always get my wigs in a timely manner and I have always loved their hair so beautiful and it has lasted for years and still looks good like I just got it. I would recommend their hair and I will keep buying more hair from them no other seller does it better than Hermosa hair🥳

25 March 2026
Unprompted review
Rated 1 out of 5 stars

On February 13,2026

On February 13,2026, I entrusted this company. I ordered & received on 2/27/2026. I put up for my b’day as I work long hours. I later realized that I did not receive human hair, nor was it as described. Instead of a drawstring advertised I received an oversized band, with a useless clamp. Customer service is awful. I was not able to wear the bun advertised. I am completely dis satisfied. Customer service had the audacity to to ask me to send it back at my expense. After serval ignored emails. A better company is Frodio. I will never do business with with this untrustworthy company & their pathetic customer service service again.

27 February 2026
Unprompted review

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