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Heritage Eleven Reviews 

8
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TrustScore 3 out of 5

3.0

Sportswear Store
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Company details

  1. Sportswear Store

Written by the company

Heritage Eleven is your destination for football jerseys, past and present. We offer a curated selection of retro classics and current season kits, combining timeless style with modern performance. Built for true fans who appreciate both history and the game today

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3.0

Average

TrustScore 3 out of 5

8 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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3.0

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(8)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

The return policy is unclear and is…

The return policy is unclear and is misleading given the statement “customer satisfaction guaranteed”. I ordered three Mexico jerseys, not customized, that were too small. They were supposed to be Adult jerseys, L and XL, but instead I received what appears to be a youth size. When I requested a return label, they required photos of the item with exact measurements. I was told that the items were not returnable. Disappointed with the service and product.

21 July 2026
Rated 5 out of 5 stars

I received great service from Heritage…

I received great service from Heritage Eleven. The 3 jerseys I ordered were perfect quality and a great price. Customer Service was super helpful with my questions and my delivery was great. They do take a little longer to deliver than some people are used to but im willing to wait for quality. Thank you!

21 July 2026
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Reply from Heritage Eleven

Hi Michelle,

Thank you so much for taking the time to share your experience with Heritage Eleven! ❤️

We're absolutely delighted to hear that all three jerseys were perfect and that you were happy with the quality, pricing, customer service, and delivery.

We truly appreciate your patience and understanding regarding the delivery timeframe. As you said, we take a little longer than some customers may be used to, but we're so happy to know that you feel the quality is worth the wait. That means a lot to our team.

It was a pleasure assisting you, and we hope to have the opportunity to serve you again in the future! ⚽️

Thank you again for your trust and support.

Warm regards,

Heritage Eleven

Rated 1 out of 5 stars

It’s been a month already and I haven’t…

It’s been a month already and I haven’t even received my order.

21 July 2026
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Reply from Heritage Eleven

Hi Menard,

We wanted to provide you with an update regarding your orders with us.

You currently have two orders with Heritage Eleven:

First order: This order has already been successfully delivered.

Second order: This order was dispatched on July 30th and is currently still in international transit.

The second shipment is progressing normally and remains within our estimated delivery timeframe of 7–14 business days after dispatch for deliveries to the United States.

We are continuing to monitor the shipment on our side until it is successfully delivered.

If you need any assistance or have any questions regarding your orders, please don't hesitate to contact us at:

support@heritageeleven.store

We'll be happy to assist you.

Kind regards,

Heritage Eleven

Rated 1 out of 5 stars

Buyer beware!

My “package” arrived a month after I ordered it. It was supposed to be a World Cup jersey and the World Cup was over. The package was empty. I asked for a refund and was denied. I did receive a replacement jersey a month later although by now I did not want it. Also for your information, I generally wear a XXL shirt and I ordered a 4XL jersey. It fits me skin tight like spandex. Not sure if it is Nike‘s fault but the website definitely did not say it was a fitted shirt. This could’ve been a good four-star review if they just refunded my money.

20 July 2026
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Reply from Heritage Eleven

Hi Mike,

We wanted to follow up regarding your replacement jersey.

As previously agreed, we arranged a **replacement jersey in size 4XL**, and the replacement shipment was **dispatched on July 30th**.

In case you did not receive our previous shipping information, we're sending the details again below so you can follow the shipment:

**International Tracking:**
https://t.17track.net/pt#nums=9214490422577122057997&fc=190686

**Local Tracking:**
https://tools.usps.com/tracking/9214%204904%202257%207122%200579%2097

We've also attached a **photo of your replacement jersey with the included gift**, so you can see the item that was prepared for you.

The shipment is already progressing through the delivery process, and based on its current status, **you should receive it within the next few days**.

We sincerely apologize for the inconvenience you experienced with the original shipment. We want to make sure this replacement reaches you correctly, and we will continue monitoring it until delivery.

If you have any questions or need any assistance, please don't hesitate to contact us.

Kind regards,

Heritage Eleven

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