Hergivenhair Reviews 

209
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I love hergivenhair it's more than a company it's a community. They are always available for customers, they listen to their customers.their products are top tier high quality. They always running sal... See more

Company replied

Rated 5 out of 5 stars

I have been wearing Hergivenhair for the past 3 years and I am so impressed with the kinky blow out extension😍 it blends so well with my hair and can wear the bundles all year long. The hair looks li... See more

Company replied

Rated 4 out of 5 stars

The wig is perfect to match my previous texture. I feel more like myself after experiencing hair loss and its definitely getting compliments. Iwould purchase From here again Shipping time was a... See more

Company replied

Rated 2 out of 5 stars

Something has changed drastically! After over a year of purchasing the same unit, I received an order that was clearly NOT the wig I ordered. I attempted to explain it was a different wig, from leng... See more

Company details

  1. e-Commerce Service

Information provided by various external sources

Find natural hair textured wefts, closure, clip in hair extensions & wigs at Her Given Hair! 3 textures in Kinky, Coily, Curly for natural protective styles.


Contact info

4.1

Great

TrustScore 4 out of 5

209 reviews

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4.1

All reviews

(209)

16 reviews in the last 12 months

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Rated 1 out of 5 stars

STAY AWAY from this bogus company. During these difficult economic times, spend your hard-earned money with honest people.

I am so sorry that I ordered this wig without coming to trustpilot first. The company is totally dishonest. They don't say that the wigs are imported from China. They give a false impression that the product comes from the US. I don't order products from China on principle because they can't be returned and you have NO recourse against them. They charged me import duties. If I know that this was coming from China I wouldn't have ordered it.
I ordered a 14 inch wig and it is 8 inches. The texture feels synthetic and is hard. I paid over $500 for the wig and the color is brown as if it was dyed. I have worn $1500 wig so I know what real human hair feels like.
I gave them 1 star because the packaging is fancy.

13 October 2020
Unprompted review
Rated 2 out of 5 stars

Really Disappointed!

I had been watching reviews for Her Given Hair wigs for a few month, and really loved the color, length and look of "Embrace My Coily Life". I finally decided to bite the bullet and order the wig for $550. When I received it, the first thing I did was video tape the unboxing of the unit from the DHL packaging. One of the first things I noticed was that the color of the wig was not like the one on their website. The second challenge was that it was not 18 inches as indicated on their site. The next day I took photo's and reached out to the company to discuss the problems. The response that I received was that the wig length of 18 inches referred to the hair straightened (really). I asked if that was indicated anywhere on their site or packaging (silent). For the color they said that they have different stylist who color the hair so it may vary. I told them that I understand however, if as a customer I'm ordering a product based on what is shown on their website, my expectation was that there would only be minor differences. The company agreed for me to return it. After a day or so I decided to keep the wig and give it a try because I know how to work with wigs, so I could make adjustments. Well, three weeks later after wearing the wig, it has shed sooooo much and tangles. I cannot express how disappointed I am after paying $550 for a wig that is DEFINITELY NOT worth it. It seems that many folks have expressed that the quality of the wigs is not what is being represented by this company, I wish I had saw it before I made this purchase. Her Given Hair, Do BETTER and Be BETTER.

8 October 2020
Unprompted review
Rated 1 out of 5 stars

I bought this hair in January but…

I bought this hair in January but didn't use it until March. When the pandemic hit NYC, I finally had some time off to devote to my kinky textured full lace wig. When I first washed it, it tangled and shedded a bit but nothing major. It looked fabulous. The next time I washed it, it became a tangled mess. I used the recommended products and followed the instructions but it still tangled. It took me hours to untangle it. I lost a lot of hair but because it had so much hair to begin with, it wasn't really a problem. The final time I washed it though... It tangled again. This time I was extra careful, I again used the recommended products and tried not to touch the roots of the hair. But it still ended up looking and feeling like a bird’s nest. I tried to untangle it again and large chunks of hair were coming out. This was a complete waste of over $450 dollars. I got wigs that cost me much less that lasted much longer than this one. I also noticed that when I went to write a review on their website, it wasn't posted. Ladies, save your coins. Although this wig was the closest I've ever had to my own texture hair, it's just not worth the cost; unless you don't ever intend to wash it.

8 September 2020
Unprompted review
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Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 1 out of 5 stars

Poor quality hair. Extra costs from fed ex

The hair was poor quality, cant style, brush it straighten or blow dry it, even when wet can barely be manipulated. I paid $15 For delivery, then was charged an additional £18 charge from Fedex. Not worth the money. Avoid at all costs.

14 August 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 1 out of 5 stars

These are not the same wigs you see on YouTube

I recently received the the Spice up your life unit as a gift. I have been watching videos for a year and trying to decide if I wanted to pay that much money for a wig. I have been depressed about my appearance after losing my hair due to chemo, and my 19 year old son decided to try to surprise me. He is a F/T college student and only works PT, so this was an even bigger investment for him. You should have seen his face, when he handed me the box. He ws so happy. I think both of our hearts broke when we opened it. The first thing he said was, it's so small. It's supposed to be full, and 16 inches. It's thin and the hair is 12 inches stretched, it barely touches my shoulders. The hair is also dry and damaged. There is also not a single coil or curl in this wig, it looks like an 80s crimp. It was delivered by DHL on Sunday and I emailed them within an hour of opening it. I am not new to this, and I didn't alter it, in any way. Each new email, I get a new stipulation about something that must be in the return, or something I must do, down to the wanting the business card they stick in the box and hair care leaflet back in order to return it. I was told that I have to pay return shipping as well. I also have no idea how much of his money they will return. It really seems like they are setting it up to keep as much as they can. These wigs get shipped straight from a factory in China, with no quality control. It's just another company trying to take a much money are they can, and PayPal will not help you. I have gotten better wigs in Amazon for 150. This was cost almost 500 with shipping. They also won't print negative reviews on their site, so don't trust the 5 star reviews there.
UPDATE...Their response was to threaten me with that 20.00 restocking fee that she had not previously mentioned. I am over it. The fact is these people will argue with you over the condition of a wig that they have not actually seen, because it is sent from the factory. I don't have the energy or the inclination to continue.

28 July 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 5 out of 5 stars

I had a good experience with HerGivenHair

I have 3 items purchased from Her Given Hair. I adore all of them. I have the Chizi Duru inspired Afro wig, the Afro Kinky draw string ponytail, and the full lace kinky blow out wig. I have the had the first 2 products for about 2 going on 3 years. The kinky blow out wig ive had for a year, I don't wear it often because I hate gluing it down.

My Chizi Duru wig I wear very often. It is still quite dense after 2 years. Maybe it's because of the texture. Over the years, I've seen a lot of people choosing the cozily textures because you can "do more with them" and that's probably what's killing the longevity of your units. People were shying away from the kinky units because they're allegedly more work,but that's only the case if you want to appear to have looser curls, so you spend a lot of time manipulating the hair.

For both my Chizi Duru wig & the kinky drawstring pony tail, I just moisturize with a little water & leave in and finger detangle. I wash & deep condition the hair as well. I treat the kinky blow out unit the same way, it's just that I can use a comb/brush in it more easily.

I would absolutely purchase from them again, provided they make more kinky hair products. But I highly doubt that will happen because everybody's looking for curls. And businesses have to cater to what their patrons want. So I'm just stocking up on sales points for right now.

15 June 2020
Unprompted review
Rated 1 out of 5 stars

something doesn't add up

I never write reviews but I feel compelled to do so.
I have had a couple of purchases from Hergivenhair but I definitely had my last. I bought a Coily textured Lace Front Wig for over 400$ and the unit turned out to be a waste …so much hair and so shapeless to be used. My experience with the clip-ins was slightly ok but not the best. The hair turns out so rough after a while…THIS IS NOT HUMAN HAIR as claimed so bear that in mind! The chemical smell after unboxing has always been striking but the worst part was the Invoice when I bought the Glam Full Head Coily Textured Clip-ins!
I paid 175$ for the clip-ins and shipping but the invoice read that they had sent samples worth 20 $.
For real????? 155$ profit for synthetic hair? nah....I will check out the nearby store next time, thanks!

3 June 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

Please don't worry about the hair. All of our products are made of human remy hair!

And we have shipped 100% human hair in the package but wrote 'synthetic fiber' on the envelope.

Please don't worry when you notice it. That's just a suggestion by the shipping company to ensure the package will not be stopped at your country's border custom. And you don’t need to pay any impost.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 1 out of 5 stars

So I ordered the wig and didn’t receive…

Overall I’m keeping this review I wasn’t kept informed and now I’m showing up to my own bday bash with 2nd hand hair if I would have been updated properly I wouldn’t have depended on this wig it costs entirely too much money for them not to keep u updated then they contacted me and advised shipping would be upgraded I ordered the wig 4/15 still no wig! I’m high risk so going out shopping is out of the question even if I get my wig today I have to quarantine it so this was a horrible experience just horrible I’m in tears typing this.

**update*2
Got shipping info I will not get it for my birthday and I don’t have enough time to order something else

update
They have been in contact with me and advised a glitch caused my confirmation email with receipt and purchase details to fail to send they let me know the process and even offered to expedite shipping free of charge. I’m just reserving one star because I haven’t received my order yet but I’m sure I’ll be happy.

So I ordered the wig and didn’t receive any type of confirmation, shipping info or anything I treated myself after a year of saving for my bday 5/01. Thus crisis has caused me to have to cancel plans but u figured I could still get my coveted wig. Now I’m all kinds of nervous scared and in the dark I searched for shipping reviews and customer service reviews which is how I ended up here and worried I made a mistake but wanting it too much to cancel my order. I suffer from fibromyalgia so I’m literally feeling the worry.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

I received my hair

I received my hair. I love the packaging. Hair is beautiful. No smell. I will purchase from this vendor again and recommend to others.

3 April 2020
Unprompted review
Rated 1 out of 5 stars

FORCES YOU TO PURCHASE 50 SURGICAL MASKS...

HGH FORCES YOU TO PURCHASE 50 SURGICAL MASKS FOR $50 ADDITIONAL. THE ORDER WILL NOT GO THROUGH WITHOUT ADDING THE SURGICAL MASKS. THERE IS NO EXPLANATION FOR THIS ON THE WEBSITE. WHAT ARE THE MASKS FOR AND WHY ARE WE FORCED TO BUY IT?

18 March 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,
I'm sorry about this situation,
We mean to offer surgical masks for someone who really needs it.
But there is a bug when we add the product to our pages, so the masks become a required option when you buy the hair.
We didn't realize it until one hour ago, so we fix it as fast as we can.
Sorry again for the inconvenience. We are not forcing you to buy our masks, we only need to help people who really need them during this hard time because of the Coronavirus.
Stay safe.

Rated 1 out of 5 stars

I typically do not write reviews but…

I typically do not write reviews but wanted to on this item since it is difficult to find balanced reviews. This unit has too much hair and is unmanageable especially when the hair is dry. This wig too costly not to be able to use.

15 March 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 1 out of 5 stars

After watching hundreds of videos on…

After watching hundreds of videos on various channels I purchased my first very wig from Hergiven hair at a cost of over $500. When it arrived my immediate reaction upon opening the parcel was shock. The box was worn and frayed in places that a new box would not be. It is shameful, and had me suspecting bad things from there. I’m just disappointed I can’t add pictures to this review!
Then I open the package and see this Dark brown thick lace. I can’t believe I paid over $500 for this.
In addition to that, the sewn in strap has been sewn into the cap, straddling the lace!! What in heaven is that about.
This is going back!

13 March 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 1 out of 5 stars

I recently purchased a coily lace…

I recently purchased a coily lace closure wig and I absolutely loved it. But unfortunately it is shedding like crazy I am using the shea moisture products as recommended it helps to rejuvenate and revive the curls but, there is still major shedding. I perched hair from them in the past and was satisfied with the product. I want to continue using there products but after spending almost $500 on a wig the risk does not seem worth it. So at this point I would NOT recommend this hair because it is really expensive and the product should show better quality.

16 February 2020
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 5 out of 5 stars

Hergivenhair is a company that can be…

Hergivenhair is a company that can be trusted. They care about thire products and customers. I would highly recommend them over other hair companies simply because of their great customer service. Thank you HGH ❤️

15 November 2019
Unprompted review
Rated 5 out of 5 stars

4c clip ins

I ordered 1 bundle of the 4c clip in’s. After washing them, as directed, they did not have the same look as before. I was blown away with how quickly and efficiently customer service addressed my concern. They offered a replacement and followed up to see if the replacement product met my standards (it did!). I would definitely order from them again.

15 November 2019
Unprompted review
Rated 1 out of 5 stars

Purchased the coily glam full head set…

Purchased the coily glam full head set and was disappointed in the quality of the hair. The texture was nothing like the sample I purchased, the texture described on the website, nor did it look like the tutorials on YouTube. I feel like I wasted my money and could’ve gotten some cheaper but better quality from Amazon.

23 October 2019
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you are not satisfied with our products, we can help you exchange or return it. Could you please send us more details to customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 2 out of 5 stars

The wig was bald at the crown and front center

I paid $400 for HerGivenHair Coily Textured Full Lace Wig. The wig is balled from the crown down the center. I can't even wear a center part because the part is super wide due to the thinness and balding. It looks like it might have been a sample wig. I am unbelievably disappointed and shocked! I will not purchase from them ever again because going with HerGivenHair was a costly mistake. Don't believe the paid YouTube reviews. Wigs are subpar at best.

21 October 2019
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

As our hair is 100% human virgin hair, it will shed like our own hair. The life and situation of the hair mostly depend on the methods you maintain it and the frequency you install it. Could you please send more details about your problem to customerservice@hergivenhair.com. We will try our best to help you.

We are looking forward to your email.

Best regards

Rated 2 out of 5 stars

Disappointment

I bought my clip ins a couple of years back and only wore them about three times and haven't touched them since after washing them a couple of times the hair seemed to lose its texture even after adding product for moisture didn't help much. I was disappointed that I didn't get much wear out of the hair especially after what I paid for it!

2 August 2019
Unprompted review
Hergivenhair logo

Reply from Hergivenhair

Hello,

Thank you for your review and sorry for the inconvenience.

If you keep the hair for a couple of years but begin to install it now, the hair will be slightly affected by your long-time restoring. May I know how long you have been kept it? We are willing to help you. Could you please send more information to our customer service email:customerservice@hergivenhair.com.

We are looking forward to your email.

Best regards

Rated 3 out of 5 stars

Beautiful wig/sheds alot

Beautiful wig. Sheds a lot. I’m afraid to wash my wig. I bought it about 8 months ago (proud of your coily) and it sheds like crazy by the handfuls. My density is less and is noticeable by others. I love my wig but for the price I expected a little more. I will try once more but if that wig sheds then that’ll tell the story.

11 June 2019
Unprompted review
Rated 3 out of 5 stars

I purchased two wigs from this company…

I purchased two wigs from this company within the last 3 months. The hair quality is great!
But the combs inside are flimsy, they began separating after my 1st time wearing my upart wig. And my lace grid has a hole in it and I haven't had this one 2 months yet. For as much as I spent..700.00
I would recommend you try cheaper alternatives.

1 June 2019
Unprompted review

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