Herbaltides Reviews 

244
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Website is clear and easy to navigate, always delivered on time if not early, juices of high quality. A very trusted staff and business. I order for my husband so I get the sweeties,thank you!

Rated 5 out of 5 stars

I bought two oxva xlim devices about a month ago, switching from disposable pods from a different company. I’m highly satisfied. I’m still using the original pod which has been refilled countless ti... See more

Rated 5 out of 5 stars

I always use Herbaltides, i love the service in the shops (staff are very friendly and helpful and not at all pushy) and online (you get a little sweet treat and a handwritten note saying thank you... See more

Company replied

Rated 5 out of 5 stars

Fantastic customer service , shopped here since opening day! Great variety of flavours. Very quick on delivery if cannot get to the stores. Always happy to help and answer any questions. And very loya... See more

Company replied

Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Information provided by various external sources

Herbal Tides are an established e-liquid company based in Derbyshire, we have a fully developed brand of e-liquids and all flavours are mixed on the day of purchase in our clean room laboratory at our Derby HQ’s. The team at HT strive to bring a unique experience when it comes to vaping and e-liquids. We help first time buyers to explore different devices to suit your lifestyle, from pod systems to Sub Ohm devices, there is something to suit each individual. Then you can sample a large collection of e-liquids to find the one that you really like. Whether new to vaping or experienced, our staff provide the very best advice, and value our style of customer service with our motto “People before profit” . It’s important that we not only listen to our customers feedback, but act on it. Which is why we continue to bring out new flavours at affordable prices, based on our customer feedback. We have been mixing since 2009 and treat mixology as a science, we take great pride in producing our products and we hope you enjoy them as much as we do.


Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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4.9

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(244)

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Rated 5 out of 5 stars

Fab Flavour, Superb Service - Brilliant Business!

I've been getting my vape juices from Herbal Tides over 3 years. Flavour has always been amazing, and they have excellent prices / offers to make them affordable!

During COVID-19, their online experience has been quick, easy and rewarding thanks to their points scheme.

Working in Customer Service, I'd say I have high expectations... These guys have not failed me once over 3 years - each delivery is personalised with a message, unique to you and I've made request for empty bottles in the past, to which they have accommodated and not once asked for an additional payment!

My daughter also LOVES the sweets that arrive with my online order, a great touch to an already excellent service. Thank you Herbal Tides!

11 June 2020
Unprompted review
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Reply from Herbaltides

Hi Zak,

Thank you for reviewing Herbaltides, we are very glad to see that we have been doing a great service in these difficult times. Thank you for all your feedback and glad your daughter loves the sweets too!

Rated 5 out of 5 stars

The shop staff are great

The shop staff are great, from Oli, Danielle, Mark and the owner Dan always up for a chat to helping out with any problems with equipment. The only help is second to none with orders or equipment. Highly recommend this shop. I don't go anywhere else.

9 April 2020
Unprompted review
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Reply from Herbaltides

Hi Lee, thank you for supporting us through this difficult time and changing to ordering your eliquids online. We thank you for your continued custom and loyalty. Take care and keep safe.

Rated 5 out of 5 stars

Best vape delivery!

Order from herbaltides regularly and have never had an issue. Love how they write a little personal note on the invoice and send sweets and little samples with every order!

29 October 2019
Unprompted review
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Reply from Herbaltides

Thank you for the kind words, Danielle! I'm glad to hear that our personalized touches have been making your experience with us a delightful one. We strive to make each order special and individualized--it's what makes Herbaltides different from other herb companies.

We hope that you'll continue to enjoy our products as much as we love making them for you!

Rated 5 out of 5 stars

excellent fast service great products

excellent fast service great products, wouldn't use anyone else

29 September 2019
Unprompted review
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Reply from Herbaltides

I'm so glad to hear your experience with Herbaltides was a good one, Tim!

We're passionate about our products and providing fast service. Thank you for the opportunity to serve you.

Rated 2 out of 5 stars

Staff are very welcoming & are very…

Staff are very welcoming & are very knowledgeable when it comes to vaping. Unfortunately I found 3/4 products I brought a bit bland which were payday, factory, mogul blueberry. The 4th one which was a chocolate milkshake, was the complete opposite as it was too strong but it was pleasant enough to vape.

No doubt I'll place another order in the future if something new takes my fancy. Maybe I just picked the worst of a good bunch.

I and my husband did manage to smell the juice before buying in the spondon shop but you only had one vape and the cotton was black. Xx

28 September 2019
Unprompted review
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Reply from Herbaltides

Hi Sophie,

Thank you for your feedback, we are sorry to hear that the selection you chose did not live up to your expectations. Unfortunately everyone has a different palette when it comes to vaping. That said, did you purchase in online or in store.

If in one of our stores in Nottingham or Derby, you can taste a range of flavours and also give them a little vape, to see whether you like a certain flavour.

Ordering online can be difficult until you find that perfect vape and our staff are always just a phone call away for recommendations based on what you like to vape, and can discuss this with our shop managers at length.

We hope that you do buy from us again, and hopefully we can assist in getting you that perfect all day vape.

Kind Regards
HT

Rated 5 out of 5 stars

been going for nearly 2 years now

been going for nearly 2 years now. all the staff are polite and so friendly always there to help you. LOADS of different flavours always lovley to vape really do recommend the blue rain in the freak range 😊😊 also brought my vape from there a few months back tried it all out. they helped me set it up and you even get a free juice. thanks guys at herbal tides keep up the good work. looking forward to the new juices next week 5* we.come all the way from somercotes to you at spondon so it must be great 😊😊

27 September 2019
Unprompted review
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Reply from Herbaltides

Hi Tia,

We're so happy to hear you have been enjoying your experience with Herbaltides! We strive to provide the best customer service possible and we are glad that our staff is able to meet and exceed your expectations. I'll be sure to pass on your praise--I'm sure they will be delighted! Thank you for sharing about our products as well; we love hearing from our customers about how their vaping journey has progressed over time. Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

My all day vape!

I have been vaping for almost 10 years and over the course of those years have spent thousands of pounds on different e-liquids from other manufacturer's, at one stage i even dabbled in some D.I.Y but nothing was a vape that was out of this world, I wanted that nice throat and a taste that i could enjoy.

4 years ago i found HT and finally found my all day vape, Frosted Candy mixed with avalanche, A nice fruity candy vape with a kick of mintiness (flavour freaks). Since then i have spent roughly around £1000 on e-liquid.

I've tried ordering other e-liquids from elsewhere when i occasionally like the sound of the juice, but nothing quite cuts the mustard like HT.

When you think about it, £1000 for 4 years of e-liquid is a pretty good value for money, this is whilst sub-ohming.

Any questions i have are promptly responded on Facebook, there has only been one occasion i have had to phone and the lady was very helpful and had good customer service skills.

Shipping is always super quick, and it's a nice touch that on every order you receive a personalized thank you and some complimentary sweets.

When i went to Turkey 2 years ago all of the bar waitresses wanted to try my vape, They loved it so much the next year i visited, i bought some especially for them!

Now if i haven't managed to convince you so far, they also do numerous events for charity, Such as helping the homeless to have haircuts and raising money to provide an AED defibrillator, its clear to see this company really give back to the community, and their customers.

I would even go to the length to say that if i didn't stumble across my ADV i would probably be back on the cigarettes!

P.S please don't ever discontinue these flavours!!

Keep up the great work!

26 September 2019
Unprompted review
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Reply from Herbaltides

Hi Daniel,

Thank you for taking time to write a lengthly review, and we appreciate your time in doing so. It is great to know that for 4+ years you have continued to keep vaping, and we are glad that we have helped with providing quality liquids for your convenience.

We look forward to seeing you again.

Rated 5 out of 5 stars

Excellent shop friendly atmosphere…

Excellent shop friendly atmosphere would recommend to anyone looking for quality products.

24 September 2019
Unprompted review
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Reply from Herbaltides

Thank you for your review, John. I'm glad you found us to be a friendly and welcoming environment! We're always looking for new customers and we hope that our products will suit your needs.

Rated 5 out of 5 stars

Always helpful

Fantastic service always helpful when I had trouble with my vap. A brilliant range of juices for all tastebuds.
John from beeston

24 September 2019
Unprompted review
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Reply from Herbaltides

Hi John, thanks for your review. We will pass on the comments to the Beeston store manager.

Rated 5 out of 5 stars

Customer service is excellent would…

Customer service is excellent would highly recommend this company

24 September 2019
Unprompted review
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Reply from Herbaltides

Many thanks for the kind review, we hope you enjoy your e-liquids. Have a great week.
Team HT

Rated 5 out of 5 stars

I throughly recommend herbal tides…

I throughly recommend herbal tides there juices beat so many others hands down and are good value too. I want to give a special shout out for Ollie he has amazing knowledge of all product lines, he is kind and respectful and has a excellent repot with customers.

17 September 2019
Unprompted review
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Reply from Herbaltides

Many thanks for the review Jade. We will pass the comments onto Ollie.

Rated 5 out of 5 stars

Wouldn't shop anywhere else

Wouldn't shop anywhere else, very helpful staff who are always happy to help. Excellent choice of mods and juices. Keep up the great work

13 September 2019
Unprompted review
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Reply from Herbaltides

Hi Daniel, thank you for your review much appreciated

Rated 5 out of 5 stars

So good

So good , I love the flavours n would always recommend to a friend

11 September 2019
Unprompted review
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Reply from Herbaltides

Thanks Adam, from all at HT

Rated 5 out of 5 stars

Danny and ollie are amazing and…

Danny and ollie are amazing and extremely helpful, and the shop it self is brilliant so much choice of juice and mods. The only vape shop I use.

11 September 2019
Unprompted review
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Reply from Herbaltides

Thank you for your review Cameron, we will also pass on the comments to Dani and Ollie.

Rated 5 out of 5 stars

I've used Herbal Tides for the past 3…

I've used Herbal Tides for the past 3 years and I highly recommend them. The staff are really friendly, helpful and knowledgeable.

I have to give a big shout out to Ollie who is super helpful! keep up the awesome work!

11 September 2019
Unprompted review
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Reply from Herbaltides

Hi James, we will pass on the comments to Ollie, thank you again.

Rated 5 out of 5 stars

I've shopped at HT for a long time

I've shopped at HT for a long time. Great range of juices and mods. Some of the most friendly staff around who are always happy to share knowledge and help with almost anything.

11 September 2019
Unprompted review
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Reply from Herbaltides

Hi Simon, Thank you for your kind review. Glad that we could help.

Rated 5 out of 5 stars

Visited the spondon store for some new…

Visited the spondon store for some new equipment from the huge range they stock, I was looked after by Oliver who always gives top customer service and advice, the service and experience cannot be matched by any other similar store in the area.

11 September 2019
Unprompted review
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Reply from Herbaltides

Hi Ian, Thank you for your kind review. We hope to see you again soon.

Rated 5 out of 5 stars

Herbal tides Spondon

Often visit the Spondon branch for my juices and coils. Always super friendly and full of advice and tips on getting the very best out of my ecigs, especially Ollie. Straight to him for any help everytime. Great prices on kits and often have absolute bargains instore, a must visit for any vaper in the Midlands.

11 September 2019
Unprompted review
Herbaltides logo

Reply from Herbaltides

Hi Brandon, thank you for the lovely review. We will be sure to pass the comments over to Ollie. From all at HT.

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