Herb Affair Reviews 614

If you want a fair deal...this is your place. I purchased my items without putting in the code. They contacted me pronto and manually got it done. Derek and Kristine are the BOMB!!Can't wait for my capsule filler Bundle.

Catherine Doran

Capsule it is a great product, very easy to use and very useful, I wasn't sure if I could trust this company because I got the advertising on Instagram

I just received my Capsule-It capsule filler for 000 size capsules and this is honestly the best product I have found. Other brands were so tedious and hard to use. This was PERFECT and extremely well made with excellent, easy to follow directions with a great result!

I received my order and used it the first night. This is a superior product to the one I had been using. I am not disappointed in this purchase.

I have been looking for a company that sells vegan capsules and capsule fillers for awhile. I just didn't trust most of the ones I found. When I saw your website I knew I had struck gold. You have exactly what I need. I will certainly be purchasing more herbal products in the future.

This is one of the best products I ever used in my life not only that the customer service is talk to they get back to you in a reasonable time at least faster than I expected. I mean, I heard back from them within an hour. I plan to make a video review showing how well the product works as well not only that when it comes to their 60 day Dissatisfaction policy they honor it. I hope this company never goes out of business.

My concern was handled quickly and efficiently.

The capsule machine arrived in a timely manner. I was able to email the company about a small issue. I got a response right away. I absolutely love my machine.

I accidentally doubled an order and emailed them about it and it was fixed right away. That's pretty awesome I'd say!

Kristine was very helpful in customer service.

I lost instructions for an item that Herb Affair makes, and couldn't access the instruction video. I emailed them on a Sunday, requesting a PDF of the instructions, expecting a reply on Monday the very earliest. I was SO happily surprised that they mailed me the PDF that I needed not long after my inquiry, on Sunday no less! Thank you!

Kristen was very helpful in adjusting my order after it had been placed. I appreciate her willingness and good spirit in helping me out with this issue. I felt her caring human touch through our correspondence. I definitely will place another order. Thanks so much for your kindness and understanding.
Elizabeth Mohler.

I had an issue with my order. After reaching out to the company, I received an email trying to help me. The person was very thorough in their approach giving me ideas on what I could do to fix my problem. In the end everything has been resolved very timely. Thank you for not giving me grief during this time. I ordered to help my husband (who is currently in the hospital being treated for leukemia) with supplements. My goal was to get the most pure supplements in him. Capsule-it was my answer. After the issue I had, I am now confident to move forward to getting the best items in capsule form to him. I am grateful for you. ~April

Recently I emailed customer service to check the status of my order. Within 5 minutes I received an email back from Kristine letting me know the status (one item was back ordered) and a resolution on getting the rest of my order promptly out the door and on the way to me. I’ve never received a response so quickly. She was so kind and enthusiastic in her email and I responded back that I appreciated her great and quick customer service.
From my experience of working in customer service in my past I believe in giving praise to those who go the extra mile and Kristine gets mine. She’s a jewel!

Kristine kept in contact with me about my order status and got it shipped very quickly. Thank you.

Always polite, helpful and timely!

Excellent customer service. Quick response and resolution to Black Friday billing issue.

THIS company is the REAL DEAL. - kind of a "throwback" to when things were done in a proper way. You know ... done the way it SHOULD be done.
They are HONEST, have EXCELLENT customer service (yeah, they actually get back with you promptly) and their products are of great quality. Have NO FEARS about doing business with them. YOU are in for a TREAT !

I like to compliment Kristine. I am a new customer with a lot of questions. She just came in and explained answering all my needs. It's hard-to-find detailed answers to our questions now a days.
I know that my family is getting the best quality help.
Thank you again Kristine.