Henry Meds Reviews 

12,528
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 619 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and medical professionals for being supportive, attentive, and very easy to talk to during their regular appointments. People also mention that the overall process is very smooth, with practitioners offering clear guidance and helpful options tailored to individual weight loss goals. Some reviewers were not happy with the customer service, noting that it is extremely difficult to reach representatives by phone or live chat. Consumers additionally pointed out that response times for inquiries can sometimes be very slow, leading to frustration when trying to get help or schedule appointments.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that medical professionals are knowledgeable,... See more

Service

Consumers find service to be ambiguous, reflecting a wide division in customer experiences. While some... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reflecting a wide range of opinions.... See more

Product

Reviewers mention ambiguous feedback about product, reflecting deeply divided opinions. While some consumers... See more

Response time

Customers had ambiguous experiences with response time, reflecting a high level of disagreement. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowledgeable staff, the product works great (I lost 28 lbs) and Henry Meds is always responsive to questions. The cost is up there, but it does include medical practitioners, not lay people reading f... See more

Company replied

Rated 4 out of 5 stars

Quick and easy visit, and my medication was refilled right away. Cost is still quite high though, especially considering that the cost of these medications are coming down significantly.

Company replied

Rated 5 out of 5 stars

My husband and I are both clients of Henry. We have been very pleased with our results, their support team and their medical experts. I recently needed to adjust my dosage. I was connected by video wi... See more

Company replied

Rated 5 out of 5 stars

Tamika B. Was prompt, professional, and extremely helpful. She was also quick to respond and to take care of my questions. She truly made my situation better than expected. I appreciate all her suppor... See more

Company replied


Company details

  1. Sports Medicine Clinic
  2. Weight Loss Service

Written by the company

Henry Meds mission is to make healthcare for chronic conditions, including weight management, accessible to every American who needs it, no matter their finances. Our vision is to reinvent how healthcare success is judged; by achieving the best medical outcomes per dollar spent. We offer top quality telehealth care along with best-in-class client support.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(12,528)

554 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Nurse Practitioner Jake was super…

My Nurse Practitioner Jake was super easy to talk to and answered all my questions in great depth.

20 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your kind words! We’re so glad to hear you had a positive experience.

Rated 5 out of 5 stars

Great Support and Service.

The Customer Service online is easy to get to and use. I found true support and caring about my weight loss journey. I truly feel I am not alone in this adventure and I will be successful.
I enjoyed talking with V. Osorno NP. she cares; made sure I understood the medication.

20 April 2026
Unprompted review
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Reply from Henry Meds

We love hearing about positive experiences! Thanks for sharing your feedback.

Rated 1 out of 5 stars

Do not use this rip off service

Do not use this rip off service! you will be charged $149 dollars even if you do not receive your meds! What a horrible service and buyer beware! Shit show!

20 April 2026
Unprompted review
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Reply from Henry Meds

Henry Meds takes concerns seriously and strives to resolve all matters in a timely and satisfactory manner.

After reviewing the matter, it appears that your concerns have since been addressed and resolved by a member of our team.

If you have any additional questions or concerns, please do not hesitate to reach out.

Rated 5 out of 5 stars

Elizebeth Davis PA was super friendly…

Elizebeth Davis PA was super friendly and easy to talk to! She answered all my questions and was very informative. Great experience all around 5 stars!

20 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback is important, and we truly appreciate it.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Dr. Jasmine Henderson was very knowledgeable and pleasant, she listened to every question and answered in a manner that I understood everything!
Customer service was also very helpful (I kept getting automated emails about finishing my intake form when they were done)

16 April 2026
Unprompted review
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Reply from Henry Meds

Your feedback is invaluable to us! We are grateful for your kind words and look forward to continuing to provide great service.

Rated 1 out of 5 stars

As a previous customer

As a previous customer, the current customer service protocol is horrible. You can’t reach a person who can answer questions only leave messages. They promise the message will be answered by a phone call and I never received on. Also my practitioner was terrible compared to all others I’ve used.

14 April 2026
Unprompted review
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Reply from Henry Meds

We sincerely appreciate your review and feedback. We’re sorry to hear that your experience didn’t meet your expectations, and we are committed to making improvements based on your comments.

Rated 5 out of 5 stars

I was very pleased with the services…

I was very pleased with the services very professional and prompt I will be a repeat customer

24 March 2026
Unprompted review
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Reply from Henry Meds

We appreciate your thoughtful review! Your kind words inspire us to continue delivering the best experience possible.

Rated 4 out of 5 stars

Henry Meds is a reasonable provider.

Henry Meds is a reasonable provider.

They take the time to actually understand your health care needs and will give reasonable input.

I would recommend Henry Meds.

15 April 2026
Unprompted review
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Reply from Henry Meds

Your feedback is truly appreciated! We work hard to provide excellent care, and it’s rewarding to know our efforts are making a difference.

Rated 5 out of 5 stars

The telemedicine appointment was very convenient

The telemedicine appointment was very convenient and it was awesome that I was able to schedule very early in the morning prior to work. The nurse practitioner was very nice and was able to explain the medication and all side effects. He also gave me a plan for exercise and diet. I would recommend 100%

17 April 2026
Unprompted review
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Reply from Henry Meds

Your feedback means the world to us! We’re dedicated to providing excellent care and are so grateful for your support.

Rated 5 out of 5 stars

I just had my consultation and Dr Paul…

I just had my consultation and Dr Paul McOmber was great!!! He also had some good advice for my weight loss journey. Thank you 😊

17 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your amazing review! We’re so pleased to hear that your experience was positive. Your kind words motivate us to keep delivering top-quality service.

Rated 3 out of 5 stars

The PA was amazing—Price surprise not so much

The PA was amazing—we ended up changing our initial plan, and it turned out to be a much better fit for my needs.

The only reason I can’t give a higher rating is due to the pricing transparency. It showed a $0 cost to start the “new” subscription plan, but after confirming, my card was charged nearly $600. That price wasn’t clearly presented beforehand, and had I seen it, I may have explored other options. I feel a bit stuck now.

16 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your feedback! For transparency, you can review our Terms of Service and current program pricing anytime at henrymeds.com/terms-of-service/programs. If you need help or have questions, our team is happy to assist at (909) 787-2342.

Rated 1 out of 5 stars

Fraud and theft

After meeting with the provider it was agreed that I would continue on my 37.5 dosage. I was charged for 145$ for to 30 tabs but received 15. I have attempted to contact them both by phone and email daily for 8 days and not received response. I am now 7 days away from running out of the med i was charged for. This is fraud and theft.

16 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We take all feedback, especially negative feedback, seriously and use it as an opportunity to improve. We appreciate you taking the time to share your thoughts, and we’re sorry that this is not the experience we want for any patient at Henry Meds.

Rated 5 out of 5 stars

The Health care providers are making…health care options easier

The Health care providers are making sure you are getting tge right care and are interested in your progress and if they can help you in any way

14 April 2026
Unprompted review
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Reply from Henry Meds

Your feedback is invaluable to us! We are grateful for your kind words and look forward to continuing to provide great service.

Rated 5 out of 5 stars

My weight loss journey

Why Henrys Meds? When I was obese and did not have the support of my doctor to use a GLP-1 despite my diagnosis of pre diabetes, a family history of diabetes, and high fasting blood sugar. Being menopausal I just started gaining weight, despite diet (KETO) and exercise. If diet and exercise was the solution to my weight issue I shouldn't have had a problem, yet there I was. I contacted Henrys Med to figure out if I was a candidate and since insurance wasn't covering the program if I could afford to be on the program.
I have regular visits with my practitioner on Zoom, I can contact Henrys anytime I have questions or am having concerns (like having surgery) while using the medication. The providers are very thorough and you know what your suppose to be doing while using the medication, like exercising, drinking plenty of water and knowledge about how the medication works...how to give yourself shots, etc.
My journey continues and I have lost 40 lbs and am no longer obese, my fasting blood sugar is 93 and my A1C is 5.0. I worried about a yoyo effect of gaining back the weight, however, that hasn't happened. I continue on a maintenance dose and I feel great.

10 November 2025
Unprompted review
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Reply from Henry Meds

Thank you for sharing your experience! Your feedback means so much to us and plays a key role in helping others make informed decisions. We’re grateful for your support and appreciate you taking the time to share your thoughts.

Rated 5 out of 5 stars

I have been using Henry Meds since 2024

I have been using Henry Meds since 2024. I find the process prompt and efficient.
The customer service has been very good. I would highly recommend

13 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your support! Your feedback keeps us motivated to continue providing outstanding service.

Rated 5 out of 5 stars

The doctor was knowledgeable

The doctor was knowledgeable, and the process was efficient and affordable.

13 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your support! Your feedback keeps us motivated to continue providing outstanding service.

Rated 5 out of 5 stars

I highly recommend Henry Meds

I highly recommend Henry Meds. I’ve been a patient for over 18 months and the process has always been smooth. I trust the Nurse I see and she’s always open, honest & knowledgeable.

31 March 2026
Unprompted review
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Reply from Henry Meds

Your thoughtful review means a lot to us! Providing a seamless and positive experience is always our goal, and we appreciate your feedback.

Rated 1 out of 5 stars

Warning about HenryMeds

I have ordered glp-1 for years through this company. Last year I entered a contract with them for a year to get a price break. Big mistake. I received multiple automated emails from them that my contract was expiring this year and to go to the patient portal to update or they would automatically go month to month and charge original higher price. I emailed and called them MANY times that I didn’t want to go month to month and they completely ghosted me. I have no doubt it was as to start charging my account the amount for month to month price. When I emailed the 6th time the site kept wanting me to verify my email address and I couldn’t get through to them at all. I finally filed a complaint with the BBB and within minutes I received a email that I wouldn’t be charged further. It took this for them to do the right thing. This is a horrible company-please be forewarned

10 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your review. We take all feedback seriously and will carefully review any concerns you’ve raised to improve moving forward. We’re sorry for any frustration this may have caused.

Rated 5 out of 5 stars

Theresa Is Great!

Theresa is very easy to talk to & ask questions. She provided a some excellent suggestions about my regimen which I really appreciated.

Theresa is very focused at our meetings & listens to every thing said.

Thank you Theresa.

9 April 2026
Unprompted review
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Reply from Henry Meds

We appreciate you sharing your experience! Knowing that we’ve made a positive impact is what drives us.

Rated 3 out of 5 stars

Quick process but no further health guidance for side effects

Application process: 10/10
-Application asks for normal identification, a debit card, and simple health history.
-Videocall was very quick, basically asking the same questions that was on the application process.
-Processing of medication is quick and gives you proper updates.

Advice in Regards to Maintaining Health:
-This specific medication for weight loss has been available, from what I remember, since 2017. Therefore, as doctors and medical providers, I expected that there would be additional information about how to counteract side effects in relation to the pancreas, the liver, the gallbladder, muscle tissue, bone density being negatively affected. The woman who did my video appointment said there is none, besides working out. I would expect that someone in this field with extensive experience in prescribing out the meds and knowing the side effects would also give supplemental instruction. It is off putting that there is “none.”

9 April 2026
Unprompted review
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Reply from Henry Meds

Thank you for your feedback—we’re glad the process felt smooth.

We encourage you to schedule a follow-up appointment to discuss any concerns and receive more guidance. Our team is happy to help coordinate if needed.

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