Henry Meds Reviews 

Henrymeds is by far one of the shadiest, most unresponsive and unethical medical organizations that I have ever dealt with. For starters, they issue medication without ever having met with the patient. They prescribe non FDA approved medications. They have a call bank where patients leave message — without a response for weeks on end. And when they finally respond, they engage in tactics intended to delay any interaction with a medical provider. It is a joke. Incredibly, once they billed my credit card, customer service all but became non existent. I have a friend who experienced very similar issues. Very disheartening to say the least.

Paid for my first month l. Medication got delayed with UPS. Never received it. Even if I did I would throw it in the trash being over 3 days since left the pharmacy facility or warehouse wherever it comes from in Kentucky. Very disappointed and didn’t even get a refund for meds I never received

Company is horrible with communication. Signed up and heard nothing for a week. Submitted a ticket and heard nothing. Then got notice prescription was entered for me but not with the right medication. Submitted another ticket. Called customer service and talked to an agent who said someone would contact me. Never heard from anyone and RX i don't want is on its way.
So I'm out $170 for something I never wanted. Horrible customer experience.

The practitioner was 13 minutes late to my first appointment. She apologized and once on the call did fine. If I was conducting a first meeting with a new client and was 13 minutes late without notifying them I would be fired. I was disappointed.

Impossible to reach customer service. My subscription refills are not being filled. I submitted four times to their online forms, and called twice. When I called (both within posted biz hours) I got an answering service who said all they can do is submit another ticket. Left phone number and email, with no response. Six attempts to contact customer support have been left unanswered. If you can get your meds elsewhere, I’d suggest it.

When I initially began utilizing your services, I was highly impressed by the organization's responsiveness and thorough explanations. Unfortunately, there has been a noticeable decline in communication efficiency and client support recently.

Navigating essential tasks—such as coordinating medication adjustments or reaching a healthcare professional—has become exceedingly difficult. Currently, calls to your contact number result in my information being taken by an assistant to open a ticket, but these inquiries consistently go unanswered. Furthermore, submitting tickets independently through the client portal has yielded no follow-up or professional contact.

Clear and reliable communication is vital for patient care and client retention. I strongly urge management to address these operational bottlenecks so that clients can receive the timely support they require.

I’ve used Henry vs Meds for weight loss and feel confident in their care. I had surgery so took a long break, but am back on it again. It has been successful for me and I’ve lost over 30 pounds so far. I do keep the anti nausea pills in the cabinet and use them once in a while. Thanks for making my life better with a safe weight loss.

Quick easy and affordable. Communication was quick and prompt.

I've been a Henry Meds customer for more than a year. I had a great experience until recently. My card was charged, but my prescription was not sent. I called and left messages with their answering service, sent messages through the patient portal and emailed support...about a dozen contacts within a week. I still have gotten no response. My quarterly blood work is also past due because Henry Meds has not sent the paperwork. It's like they broke up with me, but still charging me for services and products NOT being supplied. Seems fraudulent and criminal.

Henry Meds made a bot response to this review to email them at their support email address. I sent multiple emails to that address prior to this review with NO RESPONSE. Their bots work, but their support team doesn't seem to.

Henry Meds finally emailed me after a week of calls and messages. They admitted their error, refunded my charge for product-not-recieved, and renewed my prescription. In the end, they did the right thing. The week of non-response was frustrating to say the least. Hopefully, things are back on track now.

There is a long delay on customer service responding to concerns. I was on the glp1 pill for 2 months, with a dosage increase. I submitted a request to customer service a week ago expressing my concerns and a new appointment. Have yet to hear back. During the 2 months I have been on the pill, I have seen absolutely no results . There is only one more increase that they would approve if I were able to get a response from anyone at the company. Not worth risking another $537.00. Spend your hard earned money somewhere else where you may get to see results, because this isn’t it. I cancelled my subscription today.

Very poor customer service. I haven’t gotten my refill although they charged my credit card almost a month ago. When I call I get an answering service & NO ONE gets back to me. I’ve also tried chat. Nothing works! I’m going to contact the state attorney general this week. Stay away from this company!!!!

Not honest about cost at all. Ended up charging me $600 per vial which only lasted 6 weeks based off what the provider told me to take. Way over priced and not good customer service

I'm not able to schedule an appointment with a provider since they do not have an appointment slot, I'm about to run out of medication. I reported the fact that I'm about to run out of medication while waiting to speak to a provider to review and renew my prescription. I have not gotten a respond back.

I have refill questions for Henry Meds but get no response from them when I reach out. I have left over five messages to their "support staff team" and have yet to get a live person to talk to or even an email response (there is literally no way to make appointments without talking to someone). This has a very scammy feel and I'll have to look elsewere if this does not resolve asap.
**update - Henry Meds "replied" to my review by providing the same email address that they are not monitoring and do not respond to. Useless. This place is DEF not what it used to be. Avoid and take your business elsewhere.

It took six weeks, and a canceled appt to finally get an appt. It took days to actually speak to a provider. I was told the appt was 7am. When I finally got help she figured out it was West coast time. I got 4 messages my application was incomplete.
When I actually spoke to human beings they were terrific. Same for the counselor.

So far fantastic

I had a 15 min phone con with Asia, the PA, today. I had canceled several times before because I was afraid that my issue would not be understood. But...I finally went through with it today and Asia was very understanding. She explained the difference in medications (which I did not understand before) and she made me feel a sense of relief. My prescription is on its way now and I am so very happy. Thank you Asia and Henry Meds for helping me to feel a sense of relief and better about my current situation.

Ripoff!
Do not sign up with this company.
My refills are constantly late. There have been many times when I have gone over two weeks late in getting refilled.
One of the PA’s confessed to me that this company fired half of their support staff. I believe it. I’m 10 days late right now on my refill, I have asked for answers 4 times now from customer service and no one is replying.
It’s been a nightmare experience for me, on the whole.

If you are looking for a healthcare provider that prioritizes your wellness and safety, keep looking. My experience with Henry Meds has been a masterclass in operational dysfunction and medical irresponsibility.

1. Preemptive Billing (Charging Before Care)
Henry Meds appears more interested in your wallet than your health. I was billed on April 17th, a full twelve days before my initial consultation even took place. This is a direct violation of their stated policies and a massive red flag for any consumer. They are happy to take your money before a single medical professional has even looked at your file.

2. Catastrophic Clinical Lapses
The operational failures here aren't just annoying; they are dangerous. After submitting required laboratory results on May 5th, the clinical team simply failed to review them. This wasn't a minor delay—it resulted in a complete medical lapse in my treatment. When you are dealing with prescribed medication, continuity of care is not optional; it is a clinical necessity. Henry Meds’ inability to coordinate basic lab reviews is a staggering display of negligence.

3. Non-Existent Customer Support
Trying to resolve these issues is a circular nightmare. The "support" team is unresponsive, the appointment scheduling is glacial, and there is a total lack of accountability. I have had to escalate these concerns to clinical management due to the clear risks to patient safety, yet the responsiveness remains inadequate.

4. Shipping and Reliability Issues
This isn’t a one-time fluke. Between medication shipment interruptions and a total lack of clinical feedback, the service is fundamentally broken. I have previously had to cancel my subscription due to these same delivery lapses, and somehow, they have managed to get even worse.

Final Verdict: Henry Meds is an assembly line that has lost the "care" in healthcare. Between the unauthorized billing practices and the failure to provide continuous medical oversight, they are a liability. Avoid at all costs.

Edit: P.S. Henry Meds responds faster on TrustPilot than their actual client service!

Very friendly and listened and cared about what I had to say, kept me up to date on my medication and it’s arrival, and when I’ll need to put in for my refill to have in in time so there is no interruption. The medication itself vs other weight loss medication I’ve taken I prefer generic meds because it has given me the weight loss and helps me with maintaining energy where others didn’t.