Henryka Jewellery  Reviews 

522
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the jewellery pieces are beautifully crafted, exactly as described online, and arrive exceptionally fast in secure packaging. People truly appreciate the wonderful selection available, noting that these wonderful items make ideal gifts and match expectations completely. However, some reviewers were not happy with minor aspects of their orders, mentioning that certain chains felt too thin, colors appeared too yellow, or items experienced unexpected durability issues over time. Despite these occasional drawbacks, consumers remain exceptionally satisfied with the gorgeous designs, helpful service, and overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, great quality,... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made and feature... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrive very... See more

Order

Reviewers mention positive feedback about order processes, expressing great satisfaction with prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wrote a review a week ago saying that I loved gteh bracelet but not the packaging so much, I received a quick email from Hollie who offered to send me an alternative box which came today. Little thi... See more

Rated 5 out of 5 stars

Lovely jewellery, exactly as described. I'd seen Henryka jewellery in shops/outlets and was impressed by the quality and unique designs. That gave me the confidence to order from their website and I... See more

Rated 5 out of 5 stars

I've had some beautiful pieces of jewellery over the years from Henryka. Recently I got the 2 different lotus seed bracelets and I love them. Will always buy from you. Highly recommend

Rated 5 out of 5 stars

Very good, the first sale did not go thru properly , they immediately refunded the monies, rang them and sorted it, they re-instated the order which I received the next day. Very pleased with the item... See more


Company details

  1. Jewelry Store

Written by the company

Henryka is proud to be different. Our beautifully distinctive jewellery captures the essence of the natural world with unique designs and hand-chosen gemstones. Over the last decade, Henryka has grown from a humble boutique in Hereford, England, to a renowned British high-street jewellery brand with a presence across the UK and Ireland. In 2006, Anna Emmett decided to channel her lifelong passion for Baltic amber and her love of nature into jewellery that could be worn and loved by all. This is where the Henryka story began. Today, Henryka has a dedicated team of in-house jewellery designers who help to bring Anna’s ideas, inspirations and unique aesthetic to life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(522)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Smaller than expected

11 August 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Joyce, Thank you for your review. I'm really sorry to hear that the size did not meet your expectations. We do try our best to put the product dimensions and show the necklace being worn by a model.
I'm sorry that we fell short this time. We do hope that you'll shop with us again soon. Best wishes, Hollie

Rated 5 out of 5 stars

I lost the bracelet that I bought from…

I lost the bracelet that I bought from Henryka. When I called them to order a replacement, and told them the story, I was offered a good discount on the second bracelet. This is what I call excellent customer service. Their products are good too.

11 August 2025
Rated 1 out of 5 stars

I still didn't get what I ordered and…

I still didn't get what I ordered and payed for!

4 August 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Dear Jimmy,

I'm so sorry to read that you have not recieved your order. I have tracked this and because a customs charge was due on this order as we do not collect taxes at time of purchase this is why it was delayed. It appears to be in transit to you now. You can track it here https://www.postnord.se/en/our-tools/track-and-trace#dynamicloading=true&shipmentid=LE804156549GB

Please do reach out to us before leaving a review as we're always happy to help.

I hope you're order arrives very soon and that we can resolve the issue for you.

Best wishes,

Hollie

Rated 5 out of 5 stars

Beautiful pieces

Lovely company. Items are beautiful and well made. I love their amber pieces which are flawless and oh so wearable. Quick dispatch and tracking.

5 August 2025

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