Henryka Jewellery  Reviews 

522
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the jewellery pieces are beautifully crafted, exactly as described online, and arrive exceptionally fast in secure packaging. People truly appreciate the wonderful selection available, noting that these wonderful items make ideal gifts and match expectations completely. However, some reviewers were not happy with minor aspects of their orders, mentioning that certain chains felt too thin, colors appeared too yellow, or items experienced unexpected durability issues over time. Despite these occasional drawbacks, consumers remain exceptionally satisfied with the gorgeous designs, helpful service, and overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, great quality,... See more

Quality

People report positive experiences with quality, highlighting that items are beautifully made and feature... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrive very... See more

Order

Reviewers mention positive feedback about order processes, expressing great satisfaction with prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wrote a review a week ago saying that I loved gteh bracelet but not the packaging so much, I received a quick email from Hollie who offered to send me an alternative box which came today. Little thi... See more

Rated 5 out of 5 stars

Lovely jewellery, exactly as described. I'd seen Henryka jewellery in shops/outlets and was impressed by the quality and unique designs. That gave me the confidence to order from their website and I... See more

Rated 5 out of 5 stars

I've had some beautiful pieces of jewellery over the years from Henryka. Recently I got the 2 different lotus seed bracelets and I love them. Will always buy from you. Highly recommend

Rated 5 out of 5 stars

Very good, the first sale did not go thru properly , they immediately refunded the monies, rang them and sorted it, they re-instated the order which I received the next day. Very pleased with the item... See more


Company details

  1. Jewelry Store

Written by the company

Henryka is proud to be different. Our beautifully distinctive jewellery captures the essence of the natural world with unique designs and hand-chosen gemstones. Over the last decade, Henryka has grown from a humble boutique in Hereford, England, to a renowned British high-street jewellery brand with a presence across the UK and Ireland. In 2006, Anna Emmett decided to channel her lifelong passion for Baltic amber and her love of nature into jewellery that could be worn and loved by all. This is where the Henryka story began. Today, Henryka has a dedicated team of in-house jewellery designers who help to bring Anna’s ideas, inspirations and unique aesthetic to life.


Contact info

4.8

Excellent

TrustScore 5 out of 5

522 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(522)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Henryka always have quality jewellery…

Henryka always have quality jewellery and excellent service.
I have never been disappointed with any of my purchases, the description says it all.
Thank you Henryka

1 September 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Thank you so much for taking the time to leave us a lovely review. We really appreciate it. Best wishes, Hollie

Rated 5 out of 5 stars

The item I bought was delivered quickly…

The item I bought was delivered quickly and was just as described in the advertisement.

1 September 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Susan, Thank you for your kind review. Hope to see you shopping with us again soon. Best wishes, Hollie

Rated 1 out of 5 stars

Link on chain broke on the second…

Link on chain broke on the second wearing of the bracelet.

21 August 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Tom, I'm so sorry to hear about the bracelet. This certainly should not have happened. I will contact you directly via email to resolve this for you. Best wishes, Hollie

Rated 4 out of 5 stars

Happy with purchases

1 item missing in original shipping but this was quickly resolved when I emailed customer service.
Quality items. Happy with purchases.

25 August 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Ruth, Thank you so much for your review. I'm glad to hear that the error was dealt with quickly. Best wishes, Hollie

Rated 5 out of 5 stars

Beautiful necklace in a longer length

Delighted with my beautiful rose quartz necklace and earrings.
Especially helpful to be able to easily choose a longer chain length on the website.
A straightforward and clear process from ordering to delivery.

25 August 2025
Rated 3 out of 5 stars

Disappointed.

This was my second purchase and whilst I was very happy with the first I was a little disappointed this time. I ordered the stretch bead bracelet in Tibetan turquoise because the description and the picture showed it to be green-however when it arrived it was clearly blue!! I have kept it because the postage costs (delivery and return) don’t really make it worth while to return and order a replacement 😕.

25 August 2025
Henryka Jewellery  logo

Reply from Henryka Jewellery

Hi Janice,

Thank you for your recent review. I'm so sorry to hear that you were disappointed with the colour of the bracelet. It may be that the wrong gemstone was sent to you. I'm happy to check this and make sure that we get you the correct bracelet. I will reach out to your via email to help resolve this. Best wishes, Hollie

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