Henry Adams Reviews 196

I think I'm satisfied overall. Special thanks to Talia Batson for her help and quick handling.

I’ve been renting for nearly 7 years and I honestly can not fault the staff, Michelle especially she’s a wonderful professional women

Henry Adams Storrington saved my sale!!
Ben and Geraldine at Henry Adams Storrington West Sussex branch were simply exceptional, especially Geraldine the branch negotiator, after taking bad advice from a family member and hiring an atrociously bad conveyancer (Premier property lawyers via the Co-op), if hadn’t been for the diligence, professionalism and downright determination by Geraldine I would have lost the buyer for my late mother’s property and a lot of money in the process. I can highly recommend Henry Adams as an estate agent, they will not let you down, they kept me up to date almost every day, there communication was was excellent, I would not hesitate to use them again and will actually be going on the market with my own property maybe this year. 10/10

I viewed and secured a rental property in March and Alex and the team were fantastic! From start to finish, the communication was timely, support and information really clear. Highly recommend using Henry Adam's

Our house was valued in November 2025. We were surprised at the valuation of£ 775,000. The agent said we should get £750,000
January 2026 we still had no viewings, so I told the agent to reduce the property to £725,000.
March no viewings the agent suggested reducing the price to 6 something.
I said under the circumstances I wanted to cancell the contract which was until the end of April.
I decided to send an email to the office in Chichester
explaining the situation.
I had an email the following morning af 7.30am from the local office to say they had taken my property of the listing
I had no acknowledgment from the Chichester office regarding my email.
We have taken the property off the market
Regards
Eileen Barnes

Henry Adams Haywards Heath did what 3 other agents couldn’t - sell a retirement flat!

Fantastic from start to finish. A very big thanks to Alex Bush who answered all our questions.

After 9 years of renting, 5 different properties, the stupidity of this Agent is off the charts! After viewing a property last year, during the viewing, the Agent told us it was being decorated by the Landlord. Upon agreeing to rent the property we were then told it was not being decorated, we proceeded on the sole basis that we would decorate the exceptionally tired property as it was in a prime location with massive potential not being realised. Out time our cost, we accepted that. This was confirmed by the Agent by email. Upon moving in, the property was not cleaned at all, it was filthy and left as the last Tennant has moved out. Upon complaining about this and the state of decoration, it was again confirmed by the Agent that we had permission to decorate. We only actually stayed one year, certainly improving the property to no cost to the Landlord. We are now entering a dispute with the TDS over the Agent refusing to refund our deposit because we did not have permission to decorate, even though we have 3 emails confirming we did from the same Agents?! I am confident we will get our money via the TDS, if not we will certainly pursue every legal channel possible. Beware, this letting agency is by far the worst we have dealt with. Read other reviews of similar scenarios on here, these are facts, not stories. Our tenancy finished 12 days ago, monies will be delayed for god knows how long whilst we enter the submission of evidence phase and then adjudication. This company is totally incompetent, nothing short of a scam. I would advise, no matter how nice the property, use a respectful Agents....not this one! Lesson learnt, ensure everything is put in writing, you'd think that would help, appears not with this Agent!!!

UPDATE!!!

JUST OVER 3 MONTHS LATER GOING THROUGH THE TDS PROCESS THAT WE WERE FORCED TO GO THROUGH TO GET BACK "OUR" MONEY, WE HAVE JUST BEEN AWARDED OUR FULL DEPOSIT BACK, ALLEGEDLY WITHIN 5 WORKING DAYS, BUT HEY, ITS BEEN THIS LONG, LETS SEE.

WARNING: FORTUNATELY WE WERE FINANCIALLY OK, BUT IF YOU WILL NEED YOUR DEPOSIT WHEN MOVING OUT, I SUGGEST YOU AVOID THIS ABYSMAL COMPANY. CHECK OUT OTHER FEEDBACK OF SIMILAR STORIES OF EQUALLY LUDICROUS CLAIMS. THIS COMPANY NEEDS INVESTIGATING OVER ITS CONSTANT ABUSE OF TENANTS DEPOSITS. GLAD I WILL NEVER NEED THEM AGAIN, MY DEEPEST SYMPATHY TO ALL OF THEIR CUSTOMERS....BEST OF LUCK!

We brought through Kev at Henry Adams, Selsey. Absolutely incredible service from start to finish. Kev was a delight the whole way through. The care throughout was better than we have ever experienced. Kev kept us informed better than the estate agents we sold our property through! Thank you for being amazing.

I recently was looking into a property in the barnham area, but due to other viewings and properties closer to my area I turn it down however they’re estate agent/trainee Ryan was most brilliant with his communication and friendly manner made me feel welcomed, Listen to and respected. I very much appreciated the customer service and helpfulness. Please use these estate agents in the future, as they will help you with every single need you have to fill your satisfaction.

Jessica Sargant was very professional and helpful - the experience was extremely positive

Recommended

The agent was very professional and accommodating to our needs , throughout our buying journey they were very helpful and friendly.
I would definitely use this company again .

I have recently rented a property through the Storrington branch. The whole process went exceptionally smoothly and Alex and the rest of the staff could not have been more helpful. All my questions and queries were dealt with quickly and efficiently.

Brilliant! From start to finish, the team at Henry Adams made the sale of my mum’s house so easy. They arranged for the EPC, chased solicitors, gave me clear and regular updates and gave me contacts to get things sorted.

Excellent customer service - exactly how it should be.

I would like to say how brilliant James is in the Bognor branch of Henry Adams.Had a problem in the property.Spoke to James about the problem.Hr was straight onto it and is now being sorted.He s very helpful,friendly,polite and professionel

Jane was really knowledgeable and friendly, and I felt comfortable dealing with her.
Her communication was good and she always kept me updated. She explains things well and was quick to find out and respond to any queries.

We relied on Jane for regular updates, calm practical responses and consistent replies keeping the information pathway between us and our seller open. We can’t thank Henry Adams enough for being so very responsive knowledgeable kind and good humoured. Whole heartedly recommend Henry Adams East Wittering lovely to work with and top class skills not to mention the welcome gifts so nice !

We have been using Henry Adams (Horsham) since 2015 and always find them to be extremely professional and efficient.
We have no hesitation in recommending HA Lettings for your property letting needs.

Henry Adams were excellent with the sale of my bungalow. Friendly, approachable, helpful and efficient in every way. Amy and Ella were brilliant. Highly recommend.

Big thanks to Chrissie and all at Henry Adam’s for helping in my search for a retirement flat here in Chichester. So professional and everything worked out so well both sellers and buyers. Moved in just before Christmas and now well settled in. Thanks again Chrissie for your help.