helloworld.com.au Reviews 

The online contact centre in the Philippines would have to be the worst contact centre in the world for a travel agency.

They are wasters of time and do not have a shred of professionalism in their bodies.

They will never give their word, to call you back, Always give you misleading information.

Had to go to the department of fair trading to get a resolution on a booking, after nearly a fortnight of hundreds of calls, and emails fell on deaf ears and blind eyes.

Do not deal with them. I certainly will not. EVER AGAIN!

Flight tickets were purchased by my husband early in 2015 - just prior to the date of departure, he was killed in a road accident. Ten months later and helloworld insist the refund was made, however, have not provided a statement or receipt from their bank, just a screenshot of the transaction processed on the Company's payment system. This does not actually prove the international transaction was processed successfully.

I have been informed verbally that the matter is closed, but nothing in writing.

I have requested the complaints procedure, contact details for the Customer Service Director and Ombudsman, yet have not received any of these details. I will take the matter further as it is unacceptable for a company to operate in this way.

Booking process was straightforward and flights are cheap however I am a little concerned that all my tickets read Shannonms McLay instead of Ms Shannon McLay. I am worried that because my title is combined with my first name it doesn't match my passport. The Helloworld stores are reluctant to provide any advice regarding this because it was booked online and not in store.

Number is - PBJTGA-981-669-3154

tried many search engines such as Hotels.com, etc but the best result and ease was Helloworld.com.au. Actually gave us the best rate exchange over all the others. Very happy, but have yet to travel so cannot say what the accommodation will be like.

Very easy to book internal flights in the US from Australia. Good choice of flights, instant confirmation via email & easy to pay in Australian dollars avoiding the foreign exchange fee.

I had been looking to make a multi flight booking and was finding it frustrating... Until I found Hello World. It was so straight forward, and after looking through so many other sites, I knew that the prices I was being presented with were the best.

Booked a package holiday with airfare and accommodation recently. The price was better than another well known online booking agent and the process was easy and fast!

Very nice and clean. We get what we book

It was easy and really cheap:)

very satisfied with booking so far

Previously for years upon years I have used you site for International travel, those days are over. Other sites offer more options with flight times and pricing that is much lower.

The past 12 months I have noticed a dramatic shift in you pricing, huge error.
Long time customer that is now gone.

Mr. Baker

What a great and easy to use website. NO hassels and seemless. Thanks Helloworld for making travel so easy

We booked return flights with this company and they provided inaccurate information after placing the booking, full knowing of our itinerary. The online staff are totally un skilled and incompetent... we had to pay for a mistake they took no responsibility for. ..
Re think this agency

No problems with the booking of the hotel. Great rate!! lovely service

We booked a hotel online; when we arrived to the hotel late a night to find they didnt have the booking and to top it off were full. To then be told by helloworld after the poor hotel had done all the work ringing around to find us a bed they would refund and just go to the next hotel to see if the booking was done was appalling. We had to insist that this wasn't good enough and then be put on hold for 45 minutes while they negotiated with the other hotel we were shattered. We will never ever recommend this OTA to anyone at any time and will happily and unreservedly share our experience with our tourism industry colleagues.

The customer service lady understood what I wanted and found the right flights for me within a brief amount of time.

In trying to book this return trip to Italy, I had become frustrated with the internet booking option of Helloworld and decided to find a real person to help me. Eventually I found the 1800 number and the right help was at hand

Whislt overseas we had the worst travel experience of our lives, i accept that travel agents make mistakes but what i struggle with is that when i phoned helloworld from overseas to ask for help with tour and flight query was told you are not my client i cant help. We had spent hours trying to get of this tour and were stressed to no end. Back home sent email and dissusion with store asking manager to call me, spoke to headoffice who showed no empathy and said manager would contact me a month waiting still no call.Your customer service doesnt exsit and i will never use this company or recommemd it again.

I'm actually appalled by my experiences so far with helloworld.

After ringing up to change a flight, they changed it to the wrong day. When I rang up to request they corrected the flight date, they advised they would need 72 hours to review the call tape (to ascertain whether the incorrect flight date was my mistake or theirs). After 72 hours, I had no response from helloworld, so I rang them. I was then told it would take ANOTHER 72 hours for them to review the call tape. At this stage, I asked that they attempt to fast track this (given they had already had over 72 hours), and they me they would call back within 24 hours. It's been over 24 hours, and I've had no callback.

I'm really disappointed and frustrated. Will definitely never use this service again and will request friends/family do the same.

I booked my accommodation through helloworld online thinking that it was a reputable company. DONT DO IT! They charged us twice and are trying to withhold 2000+ from us for 3 weeks. The customer service lines were just trying to get rid of me saying that the bank would have to unhold this money which I was told by the bank wasnt something they could possibly do. What was helloworlds mistake was just ignored, furthermore they were trying to blame me for booking it twice, WHICH DEFINATELY DIDNT HAPPEN!. Not even an apology and if you want to speak to someone in charge, dont even bother unless you want to be on hold for 2 days and if they say they will call you back in 2 hrs that wont happen either. ITS ALL A SCAM! They take money from your account without authorisation. Dont put yourself through the stress!