Easy to purchase tickets. Bought tickets for the Vegas Knights ice hockey team Vs Vancouver Canucks. The stadium map and seating plan made it easy to find where seats were available and the prices. A... See more
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Review summary
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I was a bit concerned the nearer to the date we got and I hadn't received the tickets for Alex Warren. The day before he concert, I emailed and got a reply within 10 minutes, confirming everything w... See more
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I got my tickets on time. I did have some worries when the tickets were not there and the answers I was getting were obviously automatically generated and sounded like ‘don’t worry we’re dealing with... See more
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Hello Tickets is a reliable organisation for buying tickets. They replay to all your questions in a helpfull way. Sorry for all our questions because we received our tickets only 2 days in advance wh... See more
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Company details
Written by the company
Find tickets for events in the United States and London at the best price. Broadway, NBA, concerts... Millions of tickets instantly available.
Contact info
Madrid, Spain
- hellotickets.com
4.3
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hellotickets
Thank you for your feedback and for sharing your experience! We're glad to hear you received your 5 Premier League tickets and everything went smoothly. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
Do not buy tickets from this company no…
Do not buy tickets from this company no tickets delivered raised a complaint with my bank to get refund this company dosent care theyve destroyed a 14 year old birthday party please do not buy from this company
24 April 2026
Unprompted review
Reply from Hellotickets
Hi Paul,
We’re sorry to hear that your experience wasn’t satisfactory.
After reviewing your case with our provider, we’ve confirmed that the tickets you purchased were sent in a timely and proper manner, following the steps outlined by the event organizer, to the email address you provided during the purchase process.
If you still have any questions, please feel free to contact us again, and we’ll get back to you as soon as possible.
Thank you very much.
The Hellotickets Team.
Reply from Hellotickets
Thank you so much for your feedback! We hope to welcome you back soon for new adventures with Hellotickets.
Mariana Y.
Went to the Iconic Yankee Stadium and…
Went to the Iconic Yankee Stadium and watched a great game of MLS between New York and Cincinnati. It was great atmosphere as the stadium was only one quarter full apart from the weather as it was really cold on the day.
22 April 2026
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience at Yankee Stadium! We're glad you enjoyed the match and the unique atmosphere, even with the chilly weather. We hope to see you again soon for new adventures in Hellotickets.
It was superb
It was superb! Highly energetic. So many laughs and smiles in the audience.
21 April 2026
Unprompted review
Reply from Hellotickets
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed such an energetic experience and that it brought so many laughs and smiles.
We hope to see you again soon for new adventures in Hellotickets.
Rick Astley concert was absolutely…
Rick Astley concert was absolutely brilliant. And would use hello tickets again. 5 stars recommend
17 April 2026
Unprompted review
Reply from Hellotickets
Thank you for sharing your experience! We're delighted you enjoyed the Rick Astley concert and appreciate your recommendation. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
Be Alerted Buyers, Do your research before buying with HelloTickets
Be Alerted Buyers! FALSE ADVERTISING And Do you research with the venue!
This website advertised events with date/time that are not even confirmed by the NBA Leagues and the venues as NBA Play-off games, tricking buyers to think that they have early access to tickets, but in fact they're not confirmed events.
Two more red-flags if you decide to purchase with HelloTickets.
1. their ticket fee and service fee is much higher than the official website and other resellers.
2. they don't give you phone number and any support method rather than one email address. You expect to only hear back from them once every 4-5 business days.
Good luck if you need help getting your ticket support!
10 April 2026
Unprompted review
Reply from Hellotickets
Hello,
We are sorry that your experience was not satisfactory.
After reviewing your case, we have confirmed that our colleagues responded to your messages as quickly as possible and informed you that the date and time of your tickets are determined exclusively by the event organizer and may change at their discretion. However, you have nothing to worry about—you will receive your tickets in time to attend the event and enjoy the show.
If you still have any questions regarding this matter, please feel free to contact us again and we will assist you as soon as possible.
Thank you very much.
The Hellotickets Team.
Really good site I was quite skeptical…
Really good site I was quite skeptical at first because it isn’t an official site and it’s a reselling site and I saw some reviews online saying people get the tickets late BUTfrom my personal experience they arrived about 3-4 weeks before the show and I downloaded the tickets before then I checked the email that had the ticket and it didn’t show the tickets even though u had them already so I freaked out a bit but then I talked with customer support service and they answered REALLY fast like 10 minutes later I think and they assured me everything was fine and it really was so I would recommend this site just don’t freak if you don’t get the tickets on time and it takes some time to get them
21 April 2026
Reply from Hellotickets
Thank you for sharing your experience and for recommending our site!
We're glad to hear your tickets arrived in time and that our support team could assist you quickly.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
I flew in from USA via Sicely what a lovely night
I flew in from USA via Sicely. Always wanted to see a game. What a fantastic night. True sportsmanship. From the first person I talked to directing traffic to the box office ticketing, everyone was so kind and helpful. Then in the stands, everyone was so welcoming and polite. I love that there is no alchol allowed in the stands. The crowds were so fun and I adored the chanting. The players gave it there all. Would love to come back often. Partaked as a solo female traveler.
20 April 2026
Unprompted review
Reply from Hellotickets
Thank you for sharing your fantastic experience! We're delighted you enjoyed the game atmosphere, the welcoming crowd, and the unique spirit in the stands. It's wonderful to hear you felt supported as a solo traveler and appreciated the details that made your night special.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Amazing experience at the Arsenal vs…
Amazing experience at the Arsenal vs Sporting Champions League match! Great seats with a perfect view, smooth booking process, and excellent communication throughout. Everything went seamlessly, and the atmosphere was incredible. Highly recommend!
15 April 2026
Reply from Hellotickets
Thank you for sharing your amazing experience at the Arsenal vs Sporting Champions League match!
We're delighted you enjoyed the great seats, smooth booking, and excellent communication.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Reply from Hellotickets
Thank you for your feedback! We're glad you found our platform easy and safe to use.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Reply from Hellotickets
Hi Thomas,
You can check the status of your tickets and access them by visiting the [My Account](https://www.hellotickets.jp/my-account) page on our website. Once logged in, you'll see all your purchases and their current status.
Best regards,
A fantastic experience
A fantastic experience, great seats, the atmosphere in the ground was brilliant. Really enjoyed , excellent service from the ticket company
20 April 2026
Reply from Hellotickets
Thank you for sharing your fantastic experience!
We're delighted you enjoyed the seats and the atmosphere, and that our service met your expectations.
We hope to see you again soon for new adventures in Hellotickets.
There was no hassle and everything was…
There was no hassle and everything was straight forward.
15 April 2026
Reply from Hellotickets
Thank you for sharing your experience!
We're glad everything was straightforward and hassle-free for you.
We hope to see you again soon for new adventures in Hellotickets.
Website easy to use and good back up…
Website easy to use and good back up when I had problems with the vendors website
19 April 2026
Unprompted review
Reply from Hellotickets
Hi Claire,
Thank you for your feedback! We’re really glad to hear you found the website easy to navigate and that our support team was able to help you when you had issues with the vendor’s site.
If you ever need anything again, we’re always here to help. 😊
Kind regards,
Iris M.
Tickets for the seats was brilliant and…
Tickets for the seats was brilliant and the service from hello tickets was fantastic
Thankyou all
19 April 2026
Unprompted review
Reply from Hellotickets
Thank you for your fantastic feedback! We're delighted you enjoyed your seats and had a great experience with our service.
We hope to see you again soon for new adventures in Hellotickets.
Elsa A.
Was a very pleasant experience staff…
Was a very pleasant experience staff were decent too.
19 April 2026
Reply from Hellotickets
Thank you for sharing your positive experience and kind words about our staff. We’re delighted you had a pleasant time with us.
We hope to see you again soon for new adventures in Hellotickets
Elsa A.
Great service received…
Very impressed with the service from Hello Tickets - any queries I had were answered timely and efficiently and the tickets were received in good time for the event
17 April 2026
Unprompted review
Reply from Hellotickets
Thank you for your wonderful feedback! We're delighted to hear you received your tickets on time and that our team was able to assist you efficiently. We hope to see you again soon for new adventures in Hellotickets.
Mariana Y.
Reply from Hellotickets
Thank you for your kind words and for highlighting our good service. We hope to see you again soon for new adventures in Hellotickets
Mariana Y.
Tickets arrived a few days before the…
Tickets arrived a few days before the event. Easy process. Entry map provided. Would use again
12 April 2026
Reply from Hellotickets
Hi Bruce,
Thanks so much for your kind words! 😊️ We're really glad to hear everything went smoothly, from the booking process to receiving your tickets in time, and that the entry map was helpful on the day.
Enjoying matches like Crystal Palace vs. Newcastle United should be stress-free, so it’s great to know we delivered that experience for you.
We’d love to help you again for your next event!
Kind regards,
Iris M.
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