Ordered 2 items. 1 was sent. 2 were charged. No response to all emails sent. Brand is constantly plugged. But service is shocking. Don’t be sucked in. Shocking customer service.
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See what reviewers are saying
Highly recommended, I’ve brought a few items now not only for myself but my Wife and 7yr old son. The products are good quality and fit perfect for both casual and riding. Price is reasonable compar... See more
Very high quality products. Sizing and fit right for average / athletic build. Comfort/style/function 10/10 Fast delivery Some items on sale and good value Returning customer, will c... See more
Helfare are an excellent company. The website is simple to navigate, not fussy, its slick. Easy to order online and the sizing charts are very accurate. I live in NZ. What I ordered from Helfare... See more
Company details
Written by the company
Performance driven MTB apparel and casual wear.
Contact info
Unit 2D, MK45 4DD, Bedford, United Kingdom
- info@helfare.com
- helfare.com
4.0
Great
542 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Ordered 2 items only 1 delivered.
Ordered 2 items. 1 was sent. 2 were charged.
No response to all emails sent.
Brand is constantly plugged. But service is shocking. Don’t be sucked in.
Shocking customer service.
6 May 2026
Unprompted review
Reply from Helfare
Hi Mark,
We completely understand the frustration here and we’ve already replied directly to your email explaining that we’ll be sending the missing tee out on Monday at the next available opportunity.
You first contacted us 2 days ago, so we certainly haven’t ignored you. The marketing emails you received are automated campaigns scheduled in advance and unfortunately aren’t linked to customer service conversations.
This was a genuine packing mistake on our end and not something intentional but mistakes can still happen and we’re already sorting it for you.
We’re a small team and always do our best to put issues right as quickly as possible. If you have any further issues at all, please continue the email conversation with us directly and we’ll get it sorted.
Useless customer service
Useless customer service. Ordered items that were ridiculously small and obviously didn’t fit my son. Emailed numerous occasions to return without any reply and unable to find a number to call. Unfortunately it seems my 12 year d son bought into their numerous videos for them to only let him down??
16 August 2025
Unprompted review
Colors do not match Homepage
Colors are advertised wrong on homepage. Khaki is in reality „green“. Grey is in reality „sea grass green“. The subsupplier also correctly calls it green.
When contacting customer service about it, they claim its like advertised on the photos (it is not). With the „helpful“ hint that I can send it back on my own expense.
So you pay a lot of transport, tax and customs for wrong colors when you are botnin the UK.
6 May 2025
Unprompted review
Reply from Helfare
Hi,
We’re sorry to hear you’re disappointed with the colours received. Product colours can appear differently depending on lighting, editing and individual screen settings, which is why there can sometimes be slight variation between what’s seen online and in person.
The “Khaki” and “Grey” names are simply the names we’ve chosen internally for those colourways rather than exact shade definitions, and the supplier using different terminology doesn’t necessarily mean the product itself is incorrect.
Regarding returns, for international orders outside of the UK we unfortunately can’t cover customs charges or return postage unless an item is genuinely faulty or incorrect, which is standard for most independent brands shipping worldwide.
That said, we never want anyone unhappy with their order and we did offer a return so we could help resolve things for you. If you’d still like assistance, please continue the conversation with our customer service team directly and we’ll do our best to help.
I am very disappointed in the Helfare…
I am very disappointed in the Helfare Trail Jacket. It is a couple of seasons old but has had minimal use. The stitching under one of the armpits has come undone and there is now a hole there.
Very poor quality.
I’ll be sticking to recognied brands in the future.
1 February 2025
Unprompted review
Super speedy delivery and easy website…
Super speedy delivery and easy website to navigate
28 February 2024
Great packaging to start and over the…
Great packaging to start and over the moon with the product will definitely be buying more in the future
25 February 2024
Helpful comms when I had a query
Helpful comms when I had a query, arrived quickly, and great quality
26 January 2024
Great T-Shirt
Great T-Shirt , arrived really quickly. Helfare never disappoint. Fab quality and great service - thank you
26 January 2024
Fast efficient top quality merchandise
Fast efficient top quality merchandise, couldn’t be happier
26 January 2024
Because I’m such a fan of Matt it’s…
Because I’m such a fan of Matt it’s hard to give any negative review but I have to be honest and say the writing in the new trial jacket peels off on the arm
26 January 2024
Outstanding
Very fast delivery. Products are great, well packaged and with a sticker sheet and autographed picture included. Cheers guys, great stuff.
26 January 2024
Good customer support
26 January 2024
Great service as always
Great service as always, fast dispatch & delivery, highly recommended
26 January 2024
Awesome products and service
Awesome quality products, sizes were perfect for my son and the speed of delivery was great. Even the speed of refunds for the larger sizes that weren’t required was quick!
11 January 2024
Quality service from start to finish
Updated Order process without tracking order, Quick turnaround and a nice touch getting some Helfare stickers and a signed pic from Matt ( Legend )
14 January 2024
Really great customer service
Really great customer service when i needed to return an item. Great quality products & even got a signed card from Matt. My son is over the moon!!
4 January 2024
Very good material
Very good material. Really comfy. Good fit and just to top it off got a signature and some stickers
30 December 2023
Clothing material and quality is next…
Clothing material and quality is next level and design and range of clothing and accessories is out of this world,
Well done team keep up the hard work
#HELFAREONTOP
9 January 2024
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