Hedgehog Reviews 

3,501
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, polite, and efficient in resolving queries. Reviewers often highlight specific agents who provided quick and professional assistance, making interactions pleasant and efficient. This often led to a smooth and positive overall service experience for many consumers. However, some customers also noted significant issues with pricing and payment. People reported unexpected fees, such as charges for policy amendments or cancellations, and much higher renewal quotes. Additionally, a few other people also felt that customer service was difficult to access, with complaints about non-functional live chat, unanswered emails, and the lack of a phone line.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many expressing significant frustration due... See more

Staff

Customers had positive experiences with staff, highlighting several individuals for their exceptional... See more

Price

Reviewers express significant dissatisfaction with pricing, citing numerous hidden charges and unexpected... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing significant dissatisfaction.... See more

Payment

Customers consistently note negative experiences with payment, citing issues such as payment screens failing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

Rated 4 out of 5 stars

Chatting to Nicole who sorted my problem out within minute , she was extremely helpful and fully understood my problem

Rated 5 out of 5 stars

After many problems with online insurance companies who provided quotes to comparison sites but failed to follow up I found Hedgehog who seemed to want my business at a sensible price (I'm 81 with no... See more


Company details

  1. Auto Insurance Agency
  2. Insurance Broker

Written by the company

We are an exclusively-online car insurance company. As a modern provider of car insurance, we use the very latest data to give you the most competitive price. We strive to make our website as convenient and easy to use as possible.


Contact info

4.0

Great

TrustScore 4 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,501)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm facing some financial difficulties

I'm facing some financial difficulties, so I contacted the costumer service and spoke to Emily, she was very polite and helpful, trying to resolve my problem and offered me a solution, waiting a response fro premium.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

I was dreading the thought of having to…

I was dreading the thought of having to deal with you on line, but thanks to Emily who dealt with me on live chat everything went extremely well . I can only say a very big thank you to Emily, she should go far. 😄

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Don't use Hedgehog

I am a 55 year old, so I have a bit of life experience, a little bit of wisdom. So please listen when I tell you to not use Hedgehog. I am not going to reel off all the problems they caused me, just trust me. Do not use Hedgehog, they are crooks.

18 August 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use online chat

I had to cancel our car insurance this was done online. Nicole in customer service was very helpful. Shame cancellation fee is high otherwise would be 5*

18 August 2025
Unprompted review
Rated 1 out of 5 stars

NO 14 DAY COOLING OFF PERIOD

Auto renewed car insurance on 78 year old mothers policy and then refused to honour the 14 day cooling offer period and charged her more than £100 for the three days that the policy was active for before we realised!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ellis today he…

Excellent service from Ellis today he helped me sort the issue I encountered online updating my policy. With some quick questions to update it was sorted in less than 10 minutes great service and recommended for car insurance

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Rip-off

After 3 years without hiccup they tried to quote me three times the price I got elsewhere

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Avoid, or may cost you dearly!

I bought the insurance and then was bombarded with emails for various things such as proof of car ownership etc. It was relentless! So I decided to cancel the policy (within the 14 day cooling off period). They charged me £85 to cancel and told me that this is a 'fair' thing to do. It's now sitting with the ombudsman. Avoid! Just put to con you!

12 July 2025
Unprompted review

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