Heavenly London Reviews 

192
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and original products, often highlighting their exquisite art deco feel and outstanding quality. Many people are delighted with their purchases, finding the items to be exactly as envisioned and giving off an amazing sparkle. The staff is frequently described as charming, helpful, and obliging, providing excellent communication and assistance with bespoke designs. Reviewers also appreciate the fast delivery service, well-packaged items, and the overall smooth ordering process. However, some people mentioned not receiving their parcel despite having a tracking number.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great quality, designs, and the... See more

Quality

Customers consistently note positive experiences with quality, highlighting the outstanding and superb nature... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast dispatch and quick... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My absolute go-to for delicate and statement jewellery! I couldn’t love this small, independent brand more if I tried! Each piece has an exquisite art deco feel. The founder, Maddie, and Nancy who wor... See more

Rated 5 out of 5 stars

I reached out to Maddy to enquire about making a bespoke lab emerald ring and from start to finish she and her team worked to get the design just right for me. I got to choose the lab grown emerald wh... See more

Rated 5 out of 5 stars

I can’t give this company enough stars Over the years I have bought many beautiful gorgeous pieces and every time I am so thrilled excited when I receive them always the perfect rings, necklace o... See more

Rated 5 out of 5 stars

Ordered a bracelet from Maddie and was sent earrings by mistake. After a couple of calls Maddie very kindly offered to send me the bracelet free of charge. I was so touched by her kindness. I have... See more


Company details

  1. Costume Jewelry Shop

Written by the company

Meet Heavenly London, the pioneers in imitation diamond jewellery. Founded in 1993 Heavenly London was born out of a desire to create covetable pieces for friends and family. The same ethos remains today as always; to create luxury jewellery that’s accessible to all. A favourite with modern women who value variety as much as craftsmanship, the brand has evolved, expanding beyond its necklace origins, to bring imitation diamonds and demi-fine jewellery to your entire jewellery collection.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

192 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(192)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Serpent Ring & Earrings

I recently brought the Serpent Ring and matching Gold 'Diamond' Leverback Hoop with Serpent Drop Earrings and absolutely LOVE THEM! I have so many amazing comments every time I wear them, they are completely fabulous! Thank you Heavenly London! I can't wait to add more of your beautiful pieces to my collection!

18 September 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you X

Rated 5 out of 5 stars

Always a pleasure buying from Heavenly…

Always a pleasure buying from Heavenly London: the jewelry is just stunning and the customer service is always brilliant. Many thanks!!!

17 September 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you Shivani, we are eternally grateful for your review X

Rated 5 out of 5 stars

I can't express how much I love this…

I can't express how much I love this brand, the team at Heavenly London have been so incredibly helpful when I come knocking for another pressie for my wife or family and every time they get it right. The quality is brilliant she still wears a birthday gift I gave her 10 years ago everyday. Already lining up my Christmas gifts with wonderful Maddy. Thank You Heavenly London!

18 September 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Thank you so much Sam Xx

Rated 1 out of 5 stars

Trying to return the bracelet I ordered…

Trying to return the bracelet I ordered as just wasn’t for me when I saw it. tried emailing their contact email twice to request details of how to return the item. No one has contacted me in a week. I will not be buying anything else from here. Very disappointed and suggest everyone bears in mind that it looks as if refunds aren’t accepted which is against trading standards and UK law

Save your money

30 August 2024
Heavenly London logo

Reply from Heavenly London


Hi Karen,

I’m really sorry to hear you feel this way – I completely understand how frustrating it must be.

I just wanted to let you know that we’ve emailed you back twice over the last two weeks and left a voicemail, but it seems our messages aren't reaching you. I've tried again from two different email accounts, including my personal one, so please do check your junk folder in case our emails are landing there.

We’re more than happy to accept your bracelet back for a refund; we just need to make sure we can connect! Please reach out to us when you can – we’re here to help.

Warm wishes,

Rated 5 out of 5 stars

Their products are truly HEAVENLY

Heavenly London has quickly become one of my favorite jewelry brands! This time- I purchased their earrings, and they did not disappoint—they're incredibly cute and instantly elevate any outfit I wear. I have several of their pieces and I love them all! I love knowing that I'm supporting a small and sustainable brand, which makes me even prouder to wear their pieces. I receive so many compliments on their items, and I appreciate how versatile they are, effortlessly transitioning from day to night. Highly recommend!

27 August 2024
Rated 5 out of 5 stars

Heavenly

Had a pre-ordered item and was kept in the loop via email in terms of ETA/shipping. The jewelries seem well made and solid for the prices. Happy to support a small business that is transparent and thrives to do the right things. Would definitely buy from again

30 July 2024
Heavenly London logo

Reply from Heavenly London

What lovely feedback thank you so much for sharing x

Rated 5 out of 5 stars

Heavenly is the correct name, it add style to any outfit

Heavenly is the correct name; their jewellery is so beautiful and of fantastic quality, adding that extra style no matter what you wear. I have been using this brand for years with my clients. I am a stylist and lucky enough to have items myself. It's my go-to brand

29 July 2024
Heavenly London logo

Reply from Heavenly London

Thank you so much for your Heavenly review!

Rated 5 out of 5 stars

By chance I came across this lovely…

By chance I came across this lovely company online. Good quality products, not too pricy and great designs. The kind owner of this business even searched for the earrings I wanted that were sold out which matched the necklace I had bought from her so now I have them too. Happy experience.

26 July 2024
Heavenly London logo

Reply from Heavenly London

Thank you so much, it's a pleasure X

Rated 5 out of 5 stars

5 star experience...!!

I'm sooo happy with the earrings and their service. The team went out of their way to get the order to me early and they are amazing. Beautiful jewelry too!

26 July 2024
Heavenly London logo

Reply from Heavenly London

Thank you! X

Rated 5 out of 5 stars

Truly customer focussed experience

Overseas sale without extra cost (high delivery, customs, VAT etc) - all included. Brilliant - all companies should aspire to, and achieve, this.
Quick turnround, great products, excellent (and strong) packaging.

4 July 2024
Heavenly London logo

Reply from Heavenly London

What a completely wonderful review thank you so much. It means the world XX

Rated 5 out of 5 stars

Ordered a bracelet and it came in about…

Ordered a bracelet and it came in about two weeks from the UK to western Canada. Happy with the quality and will definitely order again!

25 June 2024
Heavenly London logo

Reply from Heavenly London

So lovely of you to write, thank you!

Rated 5 out of 5 stars

5 star experience

I just wanted to say that I am so impressed with this company. Amazing quality, delivery and experience

27 June 2024
Unprompted review
Heavenly London logo

Reply from Heavenly London

Wow thank you so much for taking time to write

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