Heatzen Reviews 

312
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations to complete tasks. Many people highlight the team's friendly and polite demeanor, along with their excellent communication, keeping customers informed throughout the process. The service provided is frequently described as outstanding, with consumers noting the high quality of workmanship and the tidy approach of the installers. However, some customers expressed mixed feelings regarding the product itself, with a few noting issues related to boiler suitability or installation that led to problems.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication and being kept... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the high standard of work and... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Very hard-working team,led by Muhammad Idrees who as the only English speaker among them kept me informed along the way. Managed to get the radiators and a new boiler installed in one day not the t... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

312 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(312)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guys .

Massive thanks to Luke and ky for their amazing work in fitting my lovely new boiler.
Very professional job . Very friendly.
Definitely recommend.

1 March 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Sharon,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing Service! Luke & Ky

We had a new boiler fited by Luke and Ky yesterday. The job was a little more difficult than normal, but they were not fazed and did an amazing job. They completed the job within the time line, despite the challenges they faced.
They very polite & efficient and
worked really well. They cleared up really well too. To be honest you would not have known a job of this magnitude was in progress.
I would definitely recommend them and their company HeatZen.
Thank you guys. Definitely 5 stars.

25 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi J White,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New boiler fitting

Luke and ky were very customer focused and knowledgeable. Being a disabled person they made me feel at ease throughout the whole job. Thank you 😊

20 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Sue,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

10/10 job

Jack and Tom fitted a new boiler yesterday and they did an excellent job. The house had an underfloor gas leak but they knew exactly how to fix it and got to work straight away. It wasn't an easy job but they worked till very late to ensure we had our heating on that night.

I would highly recommend them, they have so much experience and do a very clean job.

18 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi VR,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jack and Tom were amazing from start to…

Jack and Tom were amazing from start to finish. They worked so hard to get my new boiler, were super friendly and couldn’t have done for a better job. Top job lads!

14 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Helen,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

We had our gas boiler fitted over the…

We had our gas boiler fitted over the last 2 days (13/14 02 2025)by Luke and ky, we would like to say that they have done a fantastic job with mimimum disruption and mess. Every thing was explained to us. They were very professional, tiding up and clearing away all the old appliances We would recommend Heatzen

13 February 2025
Unprompted review
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Reply from Heatzen

Hi Carol,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Fantastic service.Luke so very helpful

Fantastic service.Luke so very helpful. Ky also very helpful. Polite , efficient work.
Would recommend to anyone.

12 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Pauline,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very good service from Luke installing…

Very good service from Luke installing boiler and central heating. Polite and tidy. Thank you

8 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Margaret,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Boiler upgrade

5* got in contact quickly and booked the job in with in a couple of weeks for a new boiler upgrade, very difficult work space and luke and kai done a fantastic job, respected our home and were polite good lads.***** Mr Copsey

5 February 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi shane,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Top notch plumbing, very neat work

Really excellent work from the team. They were polite, professional and I would highly recommend for any plumbing issues

29 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Ben,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing service by Luke and his son.

Amazing service by Luke and his son.
Less than two days for a hard job.
Fantastic newest up to date equipment installed!
100% would recommend!!

28 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Sonia,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New boiler fitting

Guys came to fit a new boiler they were polite courteous, respectful of my home , done a perfect job , only downfall they were Manchester United fans , thanks Ricky and Dane 😂😂😂

20 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Gillian,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke done a brilliant job very happy…

Luke done a brilliant job very happy with new boiler

24 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Mark,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

What a great job in one day Luke change

What a great job in one day Luke change
Your old boiler and our house has not for 3 years never been so hot, everything work better than every before.

Great professional guys

Thanks

21 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Michael,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Thank you Raheem and Wali

Thank you Raheem and Wali, great job - much appreciated

21 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Robert,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke and Kyran were fantastic and…

Luke and Kyran were fantastic and sorted out the problems we had. I would highly recommend using these chaps.

20 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Andrew,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Heatzen have been brilliant!!

Heatzen have been brilliant! The only small issue we had was that the survey didn't account for some potential issues, and I had explained to Heatzen the issues they would face based on a quote we had 2 years ago for the same work. Had this all been taken into account, then the work would've been more streamlined and everybody involved would've had a better time.

Having said this, the issues were sorted very quickly and the extra work needed was accommodated without fuss, Luke and Kai from Elite Plumbing and Heating Solutions were amazing, patient and cracked on with the extra work involved. Couldn't have asked for better people on the job.

Despite the negative reviews for Heatzen I can say that they are certainly NOT a scam. If you don't qualify, they will let you know before any work starts!! It costs nothing to see.

16 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi James,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

absolutely top notch quality work.

absolutely top notch quality work.. we’re literally stunned by excellent service and friendliness and professionalism of the engineers. absolutely flawless couldn’t recommend them more. from jack and nathan

15 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Haj,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I recently had a Worcester boiler…

I recently had a Worcester boiler installed by these two lads, and I couldn’t be happier with the service. From start to finish, they were quick, professional, and highly efficient. Their workmanship was top-notch, with great attention to detail and a clear focus on delivering a high-quality result. They kept everything tidy and explained the process clearly, making sure I understood how everything worked before they left. If you’re looking for reliable and skilled professionals to handle your boiler installation, look no further. Highly recommended!

10 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Arina,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Fantastic job 👏 👍 👌

Good morning, Team. Words will fail me to express my sincere gratitude to your team regarding the new boiler installed in my house. Many thanks to everyone involved. You are very professional, supportive, and empathetic throughout the project. The installation was good. The guys were professional, the electrician did a great job, and the support team gave us the best advice. On behalf of my family, I express my sincere gratitude to you guys. God bless you 🙏.

Kind regards,

Kayode Dunmoye

Romford, UK

7 January 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Kayode,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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