Heatzen Reviews 

313
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and hard work, often going above and beyond expectations to complete tasks. Many people highlight the team's friendly and polite demeanor, along with their excellent communication, keeping customers informed throughout the process. The service provided is frequently described as outstanding, with consumers noting the high quality of workmanship and the tidy approach of the installers. However, some customers expressed mixed feelings regarding the product itself, with a few noting issues related to boiler suitability or installation that led to problems.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting great communication and being kept... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the high standard of work and... See more

Product

Reviewers mention ambiguous feedback about the product, with some expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for the grant accepted straight away. Jimmy came and single handedly fit 10 radiators and a boiler in my 6 bedroom house in 2 days, great guy with a great work ethic couldn’t of asked for a be... See more

Company replied

Rated 5 out of 5 stars

I had a team of three to do my loft insulation, extractor fans and window vents and I cannot give them enough praise. They worked non stop, as my walls are thick concrete, but they got it done. Even w... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service. Luke and his fantastic team Anthony and Ky done the most amazing job. Talked me through the process with constant updates throughout. Tidied up constantly throughout the... See more

Company replied

Rated 5 out of 5 stars

Very hard-working team,led by Muhammad Idrees who as the only English speaker among them kept me informed along the way. Managed to get the radiators and a new boiler installed in one day not the t... See more

Company replied


Company details

  1. Home Improvement Store

About Heatzen

Written by the company

Heatzen offers a variety of free services to help UK residents improve their home's energy efficiency and save money on bills..

Government Funded ECO4 Boiler Replacement

Qualifying homeowners can receive a brand new Boiler, energy-efficient boiler installed at no upfront cost through the ECO4 scheme. This can significantly reduce heating bills and improve your home's comfort.

Free Boiler Grant

If you meet the requirements, you can have your old and inefficient boiler replaced for Free under ECO4 Scheme. Many people now qualify for a new boiler replacement under the Government Grant. Background-1

First Time Central Heating

UK Government grant helps low-income households with no existing central heating system to install one for the First Time Central Heating FREE of cost.

Free First Time Central Heating Free Boiler Repalcement Grant

Apply now to see if you qualify for ECO4 or discuss other ways to save on your energy bills.


Visit our Website

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

313 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(313)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite and tidy

Polite and tidy. Happy with the work they did. Both worked hard

28 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Amanda ,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Heatzen quickly organised a survey for Edna

Heatzen quickly organised a survey for the ECO4 grant. Installation of Insulation, ventilation, boiler, controls and thermostatic radiator valves was completed over 2 days with minimal disruption. Special mention to Luke and Ky on the boiler side of things.

23 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Nigel,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Very good service

Very good service. On time and did a fantastic job and cleaned up after themselves,

23 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Great communication and guidance for…

Great communication and guidance for the process. The team that came to fit the boiler were all polite, professional and helpful. Communication has been great throughout.

23 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Natalie,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

These guys from Wigan are absolutely…

These guys from Wigan are absolutely top draw clean tidy efficient Dane and Jimmy big up recommend to anyone you are the best..
Great conversation and detailed information

16 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Frank,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Job well done

Good lads luke was spot on. Clean and tidy heating piping. No complaints

16 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Phillip,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing Team!

Just recently got my boiler grant, what an amazing team that dealt with my claim, right from the first phone call with Anna who was very helpful and quick to respond to my calls/emails, she continued the support all the way till after my boiler was installed. Adeel was lovely and Ali took care of everything after making sure all central heating was working properly as there was an issue with one of the heaters, he had it sorted within a day. The lads that did the installation, Carl, Jack and Tom were very understanding with my working hours and having to nip out whilst they completed my job, they tidied up after themselves and did a very neat job. Definitely an amazing team and highly recommended.

23 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Thaira,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

I couldn't be happier - great job!!

What a fabulous bunch of guys! Muhammad Idrees is a perfectionist and listens to what the customer wants. These guys work so hard - they are polite, friendly and focussed on getting the job done. I couldn't be happier - great job guys!

3 May 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Alexandra,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Fantastic Service

HEATZEN arranged and managed my new boiler installation and also the insulation of my loft.Thanks to Max and his excellent team at Heatzen their appointed contractors were well briefed and the works were all completed on time with no problems. Well done HEATZEN.

19 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi John,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Brilliant Job

Very good job all well done and professional service many thanks Luke and Kier

23 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Peter,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Muhammad Idrees and his team were…

Muhammad Idrees and his team were superb! Went above and beyond to solve a difficult problem.
Thoroughly professional and polite, kind and considerate.
I highly recommend this team!

17 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Nic Finnimore,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Amazing experience with these,hard…

Amazing experience with these Dane and jimmy were both hard working and great attitude would highly recommend to anyone.

10 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Morgan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

A team

A fantastic job done, thoroughly professional, they don't call Luke & Ky the A team for nothing. Attention to detail throughout. Goes without saying, would recommend
Thank you

9 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Andy,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Mohammed and his team installed my…

Mohammed and his team installed my boiler, it was an amazing experience with them. Very polite and professional.

8 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Rotimi,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

New Boiler system on Govt. Grant Scheme

Brilliant work from start to finish for my elderly Mum, who had no hot water or heating for nearly 3 weeks when our 25 year old Boiler finally clapped out & other Companies wanted the ECP certificate before proceeding which we did not have, so well done Heatzen in sorting very quickly.

From the 3 lovely chaps who gave up their Saturday to do the insulation & vents to the 2 days spent by Luke & Ky (Elite Plumbing & Heating Solutions) to fit the new Boiler system & some Rads & trv's -- A job well done & a very happy Mum :)

1 April 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Manprit,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Highly recommended

Dane and jimi were very professional tradesmen, did an excellent job, nothing was too much trouble, would not hesitate to recommend them.

19 March 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Colin,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Job done very efficiently and extremely…

Job done very efficiently and extremely fast, hard working friendly team. Great new system set up, massively improved and impressed. Highly recommended.

27 March 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Rob,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Excellent work great customer service…

Excellent work great customer service fantastic product support definitely recommend Heatzen

26 March 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Jaspal,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Luke & Kai fitted me a new boiler.

Luke & Kai fitted me a new boiler.
They were very polite, professional and done a fantastic job.
I would highly recommend them without hesitation.
Paul Lecomber.

20 March 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Paul,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

Rated 5 out of 5 stars

Jimmy and Dane very professional hard…

Jimmy and Dane very professional hard working polite highly recommend them

14 March 2025
Unprompted review
Heatzen logo

Reply from Heatzen

Hi Brendan,

We appreciate your feedback. This helps us to keep trying our best to deliver a world-class service to our customers. Thank you once again.

Kind regards,
Heatzen

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