I bought a pool dosing system from Heatpumps4pools. Dane in customer services discussed options with me and we agreed on an ASIN Aqua system (at an excellent price) which would allow remote control... See more
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Had the pleasure of purchasing a heater for our 18ft Bestway swimming pool recently. Couldn’t have been happier with the service from Lisa, Trina and David who handled the order, invoicing as I am in... See more
Company replied
I found customer services team very standoffish. Focused on sales and upselling. Something we bought which carries a large expense they continually lable as a budget line product. I did at one point s... See more
Company replied
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... See more
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Company details
Written by the company
Pool Heating Specialists - HeatPumps4Pools
Contact info
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, United Kingdom
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4.4
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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BrillIant company
BrillIant company, fast efficient delivery. No hesitation when I phoned back up to get a connector for heat pump. Very knowledgeable staff and go above and beyond to help. Would definitely buy again.
19 August 2022
Reply from HeatPumps4Pools
Hi Scott, Many thanks for your positive review and feedback. Great to hear that we were able to help you.
Best Wishes
The HeatPumps4Pools team
Great company Great Service
What a great company to do business with , from start to finish everything was as said . Experienced people with great knowledge . Would definitely use again . Thanks to David , Lisa & Nigel
Also big thanks to Daniel Ward for the fitting of the pump, recommended by HeatPumps4Pools4pools. Great all round service
16 August 2022
Unprompted review
Reply from HeatPumps4Pools
Hi Danny
Many thanks for your great review and positive feedback, it is really appreciated. Thank you also for your recommendation and your order.
Best Wishes
The HeatPumps4Pools team
HotSplash35 - Excellent
Purchased a HotSplash35 early this year ready for what has turned out to be a record hot summer. The unit is small, quite and extremely effective, consuming very little power to get the pool up to 30+ degrees by mid-afternoon, just when we want to use it.
Highly recommended.
14 August 2022
Reply from HeatPumps4Pools
Dear Mike,
Many thanks for your great review and we are delighted to hear that your Hot Splash is working well for you
Best wishes
The HeatPumps4Pools Team
Great, easy to connect
I built a small concrete pad outside my small pump house to put the heat pump on and used the flexible hoses to connect - very easy but I didn’t want the flexible hoses to be the whole 1.5m so I cut them - then used a heat gun to make the hose flexible to connect to an ABS barb solvent welded into the existing pipes inside the pump house. I had to use a normal plug as the timer to switch on the circulating pump was before the heat pump plug. I have a suitable RCD in the supply to the whole garden. I used a live wire from the circulating pump plug to control a solid state relay ( rated at 20amps) which then switched power to the heat pump. It probably would have been fine to have the power for the circulating pump and the heat pump from the same plug - but I wanted to be sure that the combination would not blow a fuse. After all that it works brilliantly. The only thing is that when the solar cover is on the pool and I want to circulate the water in the pool for say 15 mins then the heat pump starts to heat as the initial water to go through the heat pimp is within the pipes and cooler than the pool water.
12 August 2022
Reply from HeatPumps4Pools
Hi Ian, many thanks for your 5* review and for the details of your installation. If you would like to run through any aspects of your installation, feel free to call us.
Best wishes
The HeatPumps4Pools Team
Customer service was great to begin…
Customer service was great to begin with. The heat pump arrived very efficiently. The additional parts ordered however were considerably delayed. This was a somehow my fault according to the person who answered the phone and proceeded to try to charge me again for delivery. Would have been 5 stars had it not been for this.
12 August 2022
Reply from HeatPumps4Pools
Hi Scott, many thanks for your review and I am sorry that part of your order was delayed by the courier DPD as they were unable to deliver the parcel to you. The parts were returned to us and we then sent them straight back out and they were delivered the next day.
Thank you for your help with this and for your feedback.
We hope that you enjoy using your Thermotec Inverter pool heat pump.
Best Wishes
The HeatPumps4Pools team
Bought a hotsplash recently and we have…
Bought a hotsplash recently and we have been swimming in 30+ degrees in our pool ever since. It arrived quickly and the price was good, highly recommended.
8 August 2022
Reply from HeatPumps4Pools
Hi Andrew, many thanks for your 5* review, it is much appreciated and we are delighted to hear that your Hot Splash heat pump is working well and heating your pool to 30c+.
Best Wishes
The Heat Pumps4Pools Team
Reply from HeatPumps4Pools
Dear Adam, many thanks for your positive 5* review, it is very much appreciated and we hope that you are getting great use from your Penguin heat pump
Best wishes
The HeatPumps4Pools team
The service from Heat Pumps was…
The service from Heat Pumps was excellent from start to finish just like so many other reviews from the company. If you have any issues just give them a call before or after purchase they are happy to help.
5 August 2022
Reply from HeatPumps4Pools
Dear Kevin, many thanks for your 5* review, it is much appreciated. We hope that you get great use from your Thermotec Inverter 12kw heat pump and associtated equipment.
Best wishes
The HeatPumps4Pools team
Used this company for all of my pool…
Used this company for all of my pool equipment. They are really helpful and the products arrive quickly
5 August 2022
Reply from HeatPumps4Pools
Dear Jane, many thanks for your great review, we really appreciate your feedback and I am glad to hear that we were able to answer your queries
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Alex, many thanks for your positive review and feedback.
Best wishes
The HeatPumps4Pools team
Great friendly service
Great friendly service, courier made a blunder and they resent straight away
13 July 2022
Reply from HeatPumps4Pools
Hi David, many thanks for your 5* review and we hope that your Thermotec Eco Inverter heat pump is working well.
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Marcus, many thanks for your positive review and feedback. It is much appreciated. We are pleased to hear that your part arrived safely in Germany
Best wishes
The HeatPumps4Pools team
Good communication and quick delivery .
10 July 2022
Reply from HeatPumps4Pools
Hi Ian, many thanks for your positive review and feedback. It is much appreciated and thank you for your order for the Thermotec Inverter 12kw heat pump etc
Best wishes
The HeatPumps4Pools team
Great customer service
Good knowledge and helpful customer service, especially Trina. Smooth return and refund process.
10 July 2022
Unprompted review
Reply from HeatPumps4Pools
Hi Paul, many thanks for your positive review and feedback. It is much appreciated.
Best wishes
The HeatPumps4Pools team
Recent purchase of Sunspring heater
Recent purchase of Sunspring heater. Excellent help with the necessary connectors for an above ground pool. All up and running and working beautifully.
8 July 2022
Reply from HeatPumps4Pools
Hi Tony, many thanks for your positive review, it is much appreciated. We are pleased to hear that your Sunspring heat pump is working well
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Matthew, Many thanks for your positive review. We are glad that we were able to give you helpful advice. I hope that you enjoy using your Sunspring heat pump
Best Wishes
The HeatPumps4Pools team
Great customer service
Great customer service, always doing their best to fix issues if there is any and gives very helpful advice
1 July 2022
Reply from HeatPumps4Pools
Hi Torgeir, Many thanks for your positive review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Charlie, many thanks for your positive review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
good customer service
20 June 2022
Unprompted review
Reply from HeatPumps4Pools
Hi , many thanks for your positive review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
Excellent
Helpful advice (didn’t try to sell me the most expensive kit!) and prompt delivery.
16 June 2022
Reply from HeatPumps4Pools
Hi Andrew, many thanks for your positive review, it is much appreciated.
Best wishes
The HeatPumps4Pools team
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