I bought a pool dosing system from Heatpumps4pools. Dane in customer services discussed options with me and we agreed on an ASIN Aqua system (at an excellent price) which would allow remote control... See more
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Had the pleasure of purchasing a heater for our 18ft Bestway swimming pool recently. Couldn’t have been happier with the service from Lisa, Trina and David who handled the order, invoicing as I am in... See more
Company replied
I found customer services team very standoffish. Focused on sales and upselling. Something we bought which carries a large expense they continually lable as a budget line product. I did at one point s... See more
Company replied
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale. I had a bit of difficulty ge... See more
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Company details
Written by the company
Pool Heating Specialists - HeatPumps4Pools
Contact info
Unit 3 Sovereign Park, Cranes Farm Rd,, SS13 3JD, Basildon, United Kingdom
- 01268-206560
- enquiries@heatpumps4pools.com
- heatpumps4pools.com
4.4
Excellent
190 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very professional team
Very professional team, great support which has continued after my purchase,
27 January 2023
Reply from HeatPumps4Pools
Hi Matt, many thanks for your great review, it is much appreciated.
Kind regards
The HeatPumps4Pools team
The best - better than all the rest…
We heartily recommend this company as they not only helped us when our pool's heat exchanger failed but additionally saved us money by sourcing a bigger unit with the same specification for the same price.
John Amor, The Wight, Isle of Wight
20 February 2023
Reply from HeatPumps4Pools
Hi John, Many thanks for your great review. We are glad that we managed to source a replacement heat exchanger for you as an urgent replacement when the existing unit failed. Please contact us again if we can help in any way.
Best Wishes
The HeatPumps4Pools team
Brilliant service and very easy to deal…
Brilliant service and very easy to deal with. Nothing is too much - David, Nigel, Trina and all the team THANK YOU
9 February 2023
Unprompted review
Reply from HeatPumps4Pools
Hi James, many thanks for your piositive review and feedback it is much appreciated.
Best Wishes
The HeatPumps4Pools team
First class
First class service from initial enquiry, through recommendation of options and delivery.
23 January 2023
Reply from HeatPumps4Pools
Hi Kevin, many thanks for your positive review and feedback. We hope that you enjoy using your Sunspring heat pump and pool filter etc.
Best Wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Ron, many thanks for your positive review and feedback. It is much appreciated
Best Wishes
The HeatPumps4Pools team
good result in the end
I had problems because I in error ordered the wrong part, however after speaking to them they agreed to take the part back with a 25% charge for taking it back into stock
so overall a very good service and result for me
thank you
5 February 2023
Unprompted review
Reply from HeatPumps4Pools
Hi Kerr, many thanks for the positive review and we are glad that we managed to come to a solution for you.
Best Wishes
The HeatPumps4Pools team
Excellent service all round.
24 January 2023
Reply from HeatPumps4Pools
Hi Chris, many thanks for your great review, it is much appreciated.
The HeatPumps4Pools team
Very quick to deliver and very helpful
20 January 2023
Reply from HeatPumps4Pools
Hi Paul, many thanks for your great review, it is much appreciated.
The HeatPumps4Pools team
Excellent customer service
After an incorrect delivery the company made exemplary efforts to swap the incorrect item for the correct one. Brilliant service.
23 December 2022
Reply from HeatPumps4Pools
Dear Peter, many thanks for your great review and feedback, it is much appreciated.
The HeatPumps4Pools team
Fabulous service
Fabulous service, I made a mistake when ordering, but they we very kind and changed it straight away. Would definitely recommend!
1 December 2022
Reply from HeatPumps4Pools
Hi Jayne, many thanks for your positive review, it is much appreciated.
The HeatPumps4Pools team
Equipment delivered on time and…
Equipment delivered on time and complete. Good quality and good support when ordering.
8 October 2022
Reply from HeatPumps4Pools
Hi Peter, many thanks for your great review and feedback it is much appreciated
Best wishes
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Graham, Many thanks for your great review and glad to hear that your order arrived safely.
Best wishes
The HeatPumps4Pools team
As described and speedy delivery
11 November 2022
Reply from HeatPumps4Pools
Hi Daisy,
Many thanks for your great review and glad to hear that your order arrived safely.
Best wishes
The HeatPumps4Pools team
Good product and helpful service
A bit of difficulty placing the order, but very helpful in sorting it out.
UPDATE: Cover received safely. Well built and easy to fit - thanks for your help!
5 November 2022
Reply from HeatPumps4Pools
Hi Peter, many thanks for your positive review and for your order for the heat pump winter cover.
Best wishes
The HeatPumps4Pools team
Good advice.
27 October 2022
Reply from HeatPumps4Pools
Hi Lesley, Many thanks for your positive review. It is much appreciated.
The HeatPumps4Pools team
Reply from HeatPumps4Pools
Hi Allan,
Many thanks for your 5* review, it is much appreciated and we are delighted to hear that we gave good service and answers to your questions.
Feel free to contact us if you require any additional advice
Kind regards
The HeatPumps4Pools Team
Parts delivered fast
Order some rubber feet and pipe conversion joints great fast delivery
16 September 2022
Reply from HeatPumps4Pools
Hi Aaron. Many thanks for your 5* review, it is much appreciated. Glad that you received your order quickly.
Best wishes
The HeatPumps4Pools team
What a find this place is!
What a find this place is. For pool plumbing and heating they have the knowledge and the stock. I was looking for help with our above ground pool and local suppliers have been a little bit sniffy to be honest but this team just gave me all the right advice, the correct measurements and the right stock nearly next day. Thank you
1 September 2022
Reply from HeatPumps4Pools
Hi Alex, Many thanks for your excellent review. Your feedback is much appreciated and glad that we were able to help. Feel free to call us if you need anything else
Best wishes
The HeatPumps4Pools team
Purchased duratec heat pump ext lead…
Purchased duratec heat pump ext lead kit,arrived promptly,unfortunately the lead supplied was incorrect for the unit I had, however liaising with their technical department sorted the right one for this model(3 different types produced for this year of manufacture!).
Correct lead supplied.
8 September 2022
Reply from HeatPumps4Pools
Hi Chris
Many thanks for your 5* review, it is much appreciated.
I am glad to hear that we were able to supply the correct part for your Duratech heat pump to get it working again.
Best wishes
The HeatPumps4Pools team
Excellent company to deal with
I bought an Endless Pool Fastlane unit from this business. They were hugely knowledgeable about the product and provided excellent advice prior to and after the sale.
I had a bit of difficulty getting the accompanying App working properly but this was resolved via a short video call with an Endless Pool engineer.
I confess I was pretty nervious spending a very large amount of money with a business I had never dealt with before but I'm more than happy I chose to use them. Recommended.
22 August 2022
Unprompted review
Reply from HeatPumps4Pools
Hi Keith, many thanks for your great review, it is much appreciated. We hope that you enjoy using your Fastlane system.
Best Wishes
The HeatPumps4Pools team
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