Heathrow Meet And Greet Parking Reviews 

Parklane meet and greet are terrible!!
We waited 2 hours for our car to be picked up when we dropped it off, nearly missed our check in !!
On returning we waited 2 and a half hours and after many calls we were told that our car was on the next level up with the key on the wheel arch and they had lost the ticket to get out !!
Also I had an alert on my car app to tell me my car was in a collision when they had taken it to be parked. Unbelievable!!!
I shall be taking this matter further 😡😡

Really unprofessional company, who hang up on you when you question their service. When dropping off my vehicle, they were 45 minutes late arriving. Luckily we left plenty of time before catching our flight. When returning from our holiday, the company took over 2 hours to bring my car back to me. When questioning them on multiple occasions they kept telling me that my driver is on his way and will only be 10 minutes. DO NOT USE THIS COMPANY

It’s an aggregator which passes business to a group of dodgy subcontractors (see other reviews e.g. Superparking). Lousy experience guaranteed. Do not use.

DO NOT USE. Drove my car (tracker) 40 miles by the time I got home to multiple locations including residential and what looks like caravan parks.
Left key on front wheel at airport on collection.

Rang them half an hour before arrival as they requested. No one to meet us in arrival; they have zero common skills. Increadibly rude and hung up on me multiple times. An hour later they rang me to say they were there! We had to pay a different company to take the car. Disgusting service, a SCAM

Horrible, horrible experience. The phone number we were supposed to call 30 minutes in advance of our arrival went unanswered. When they finally answered the phone after more than 10 attempts, they were unable to identify the reservation by the registration number we had provided (which was the registration number on the car.) When we arrived, they were nowhere to be seen. After multiple phone calls again, they lied repeatedly about their arrival time. They finally arrived just in time for us to deliver our keys and catch our flight. Upon our return, we called the number and were told the pickup would take 1 hour 45 minutes, and recommended we take a taxi to the parking lot. After paying the taxi (which was an additional cost that was not included in the rate we paid), we found our car unlocked, damaged, and obviously having been used by the operators. (All the windscreens of the other cars in the lot were frosted over; ours was not, indicating that it had been recently used.) We had to wait in line to retrieve out car behind a queue of irate customers who had been waiting in the cold for two hours while waiting for their pickup. This company should be closed.

They lost my car and I am waiting for it still at 1 pm and my flight arrived at 6 am.

Do NOT use this company. They did not turn up at the airport (although they had initially confirmed they would) and we almost missed our flight, and had to use another company incurring significant additional cost. We phoned them 20+ times and our calls went unanswered.

Terrible. Wish i had read the reviews before hand.
My complaint below.
Dear Sir / Madam

Without Prejudice

Reference: HMG20170

I am writing to complain about my recent meet and greet parking experience and to seek redress ahead of taking further action. The reference number for my booking was HMG20170, for Heathrow Terminal 4, from 18/12/2025 to 2/1/2026.

As directed, on 18/12/25 I phoned 07707243516 (henceforth “the number”) when we were 30 minutes away from the airport, at about 8.30am. When we arrived at Short stay carp park, Level 2 at T4 we waited for the driver but he was delayed. Following further communication with the number validated my parking ticket and left my car, with the keys on the front driver’s side wheel.

When we returned on 2/1/26, on collected our baggage at 08.20 we called the number, It did not connect. After 10 calls we connected at 8.30 and spoke to an operator. We were told that due to heavy traffic it would be 45mins-1hour before our car could be delivered. Annoying but manageable.

At 9.15 I called the number again and this time I was told the car was still 45 minutes away. When I said that was impossible the operator said that it would only be 20 minutes.

At 9.40 I called again and this time I was told the driver had left the compound with the cra and would be with us in 20 minutes.

At this point, not believing that this would be the case, my wife and my 3 children got an Uber home (cost £85).

At 10.15 I went upstairs to level 2 to wait for the delivery of my car and remembered that I had left my keys in the car and the keys had an apple tag on them. I connected to find my device and was surprised to find my car was in the short stay car park, level 2, area C. I was even more surprised to find no one around, my car unlocked and my parking ticket from 18/12/2025 on the dashboard. There were no keys in the car.

I then spent 40 minutes calling the number. When I occasionally got through I was either told that: my car was in transit (a lie), that the driver was at the car (another lie), that the driver was at the lift or that the driver was in the bathroom. The last 2 were likely untrue as I waited for 20 minutes from being told this and not seeing anyone.

At this point I suspected that you had never taken my car and that I would never get my key back. I also found out that the parking ticket had run up a bill of £1,599 should I ever be able to get out.

I got through to the number again and was told that I would get my key back soon,. At about 11.45 a man asked if I was the owner of xxxxxx (my car) and when I confirmed he gave me my car back. When I asked for a car parking ticket to exit he said he didn’t have one. When I called the number again I received no help – in fact, everytime I got through to the operator the operator hungup.

In total I called 200 times in the space of 3 hours and never received a call back (despite promises that I would get a call back) or any explanation from you as to what was happening,

With no help from you, I explained my situation to the prking company. When I explained the situation to them they said it was a regular issue the meet and greet parking companies and suggested that I speak to the police. Ahead of doing that I had to get out of the car park. I negotiated with the car park and they offered that I could pay the pre-booked rate for the stay 12/18/25 to 2/1/2026 which was 412.90. I agreed, paid the fee and left the car park at 12.06pm.

I do not know what you did with my car while I was away. I suspect that you moved the car and took the key away for some reason, but left the car in the car park, contrary to the service I had purchased from you.

Absolutely do not use these they are scammers, don’t be fooled by the name, when we were about to drop the car off they rand and said we can’t drive your car as it’s not taxed or insured we assured them it was they, said not, went onto DVLA whilst driving around Heathrow to get evidence, they had searched the wrong number plate! we returned from New York at 6:20 got our luggage and rang them, they responded
They will drop the car off in 45 minutes, we said why, they said we are busy and got things to do? We kept ringing back that’s when the excuses started, traffic busy, got to defrost the car etc, after 1 hour 15 mins they dropped the car off. So disappointed and angry that you come off a flight and pay to have your car ready and we got this lack of respect and service, they also do not have desks in the drop off area at Heathrow unlike purple parking for example, as they are not a professional outfit god knows where they park the cars

DO NOT IGNORE PREVIOUS REVIEWS.

This was the worst experience I have had with any service or company. Arrived back at Heathrow T2 after a long haul flight from the states and called the number provided once we had collected our luggage. After 20+ attempts to get hold of them, was told by a rude and very blunt chap that the car would be dropped off within an hour as they were busy. After an hour and another 20+ calls, was told it would take another 45 mins as they were busy. After 2.5 hours and many more calls, was informed the car battery was flat and they were waiting for the RAC to come out to charge it - they told me I was better off making my own way to the compound via a taxi as this would be quicker. Having said they'd message me the location, I heard nothing and my calls were subsequently ignored or I was hung up on. Eventually found an address on another review and after numerous taxis refused to take us due to the location of the compound, found one that took us for a set fee of £55. When we found the compound (extremely hard to find down a small lane), it was extremely sketchy. Managed to walk in the gate as another car was driven out and spotted our car which was left running on the far side of the yard. Whilst walking to the car with my wife, 3yr old toddler and all our luggage, was shouted at to stop by an extremely intimidating gentleman who owned the site and was not happy with us being at the compound, despite us being told to head there. After several phone calls, he let us leave with the car - we were genuinely scared when confronted at this compound in the middle of nowhere and extremely relieved to get out of there.

It took 4.5 hours, 78 calls, a £55 taxi fee and a huge amount of stress to pick up our car.

DO NOT USE THIS COMPANY - IT WILL RUIN YOUR HOLIDAY.

I booked Parklane Meet & Greet for airport parking and had a very disappointing experience both on drop-off and collection.

On departure, the driver did not answer calls, made me wait over 90 minutes, and was rude and dismissive when he eventually arrived.

On return, the instructions clearly stated to call upon receipt of luggage and collect the car from Level 4 of the Short Stay car park. Despite multiple call attempts, no one answered initially. When contact was finally made, I was repeatedly told the driver would arrive “in 10 minutes”, then “30 minutes”. The car eventually appeared 45 minutes after the agreed time.

I was then told the car was not on Level 4, but on Level 3, with the key left on the tyre. When I expressed that this was poor service and that I would be raising a complaint, the person on the phone laughed, told me to “use a company that charges more next time”, and then hung up.

When I reached the car, it had been left switched on, with the handbrake down, on the wrong level — which raises serious concerns about care and safety.

This was unprofessional, stressful, and completely unacceptable. I would not use this company again and would strongly advise others to look elsewhere.

I had a flight after 6am so got there for 4am. I phoned at 3:30am like they asked me to and nobody answered so I continued my journey, only to be left waiting for someone to take my car when I got there and to be told off for supposedly not phoning them 30 minutes before so they made me wait even longer. A couple in front of me had prebooked as well but they were made to pay over £200 on the spot because they wouldn't accept their booking or issue a refund so left a disabled person stressing before their flight, worrying they weren't going to catch it. I myself am also disabled and struggle hearing over the phone (this is not my only disability, I suffer with chronic back pain and other conditions which is why I opted for this service as I wanted to be as close to the airport terminal as possible) and was met with impatience and rudeness so this was a stressful ordeal for me flying out, not to mention I was concerned I would be met with the same situation as the couple in front of me. HOWEVER. My main issue is when I tried to come home. I followed their instructions as I did previously and got through to someone who started shouting down the phone at me because I couldn't hear them and then hung up on me. This was 9:30pm. I then rung 42 more times but only got through successfully 5 times in total. Each time I was met with a different response, with one person even telling me there had been an accident so there was a delay (I checked the surrounding area and there was no traffic or accident report, plus about 20 cars had come and gone for other people using the service and nobody else was having to wait for their car). I waited nearly 2 and a half hours for my car. I, a disabled person, was left during winter in a multi-storey car park which was open to the weather conditions, until 11:55pm that night and I truly believe if I hadn't finally stopped being forgiving about waiting, I would have been left outside even longer. To top it all off, the person driving my car back to me had been added to the phone line with myself and the call centre and must not have realised I was on the other end of the phone as I heard the call centre person remind him that I was listening in so I can only assume he was being rude about me. I also watched him drive in, not paying attention to where he was driving, holding the steering wheel with one hand and his phone in the other, talking away as he made little effort to actually pull into a parking space. I half expected my car to have damage after witnessing that. At the end of the day, I would give 0 stars, it is not worth trying to save your money by using this, use somewhere where you can park your own car because these people are not reliable and each person I spoke to was very rude even though I tried to keep good phone etiquette with them and was patient until I couldn't be patient anymore. I understand they can deal with difficult customers daily, but I was not in any way trying to be difficult, stayed polite throughout the entire situation and I just wanted to part ways. I repeat, this is not worth it

Shocking company
I booked this by mistake after receiving my confirmation I realised it was not what a wanted so immediately called up to ask for a refund as surely they was a cooling off period I had to pay a £20’admin fee !! After reading the reviews I decided I didn’t want to go ahead and called them straight away agent on the other end of the phone was so unhelpful and unprofessional and unsupportive to a mistake stay away from this company and lesson learnt to always read the review before hand

DO NOT USE - please read other reviews we had the exact same experience. Nearly missed our flight and waited 2 hours for drop off. Very rude on phone. Absolutely awful service - please do not use.

I wouldn’t use this company again. The “meet and greet” service and return of the car was not well handled and took far longer than it should have. In addition we had to pay the car park fees on top of the cost of their service - I’ve never had that before. Avoid.

DO NOT USE THIS COMPANY !!!!!! To start when we dropped our car at the meet and greet we had to wait over half an hour for it to be collected. When the finally showed up they didn’t give us any paperwork just took the key and left. When we returned I rang them once through baggage claim to be told it would be an hour for the drop off. It’s meet and great and says your car will be there within 30mins. After many arguments and us threatening to call the police it took over 2 hours for us to get our car, we were freezing. They also stole all the change out of my centre console . There were so many other people that had been waiting over 2 hours also

Avoid this absolutely appalling service.
A meet and greet service that made us wait 40 minutes to "greet" us at Heathrow T3 and then for up to an hour to get our car back.
The staff were incredibly rude. AVOID this service they are utterly useless

Here’s a list of things I rather do than ever use Heathrow Meet and Greet Parking again: 1) walk to the airport barefoot in the snow with my kids on my back 2) get my limbs gnawed off by piranhas while swimming to the airport 3) never travel again. This is not a business. It’s clearly a group of random people with no training and zero care for customers, who maybe sometimes gather in one spot and occasionally answer the phone when it suits them. It took them over 3 hours to bring us our car. Over 3 hours we waited with our kids late at night while we were fed lie after lie after lie about where our car was. I was convinced they had stolen our car or wrecked it. But alas, nearly 3.5 hours later the car turned up. Will be reporting to Trading Standards. My 6 year old could operate a meet and greet service with more reliable results using his Spider-Man walkie talkie and a couple of stuffed animals.

Do not use this company or any other associated with them. It took 2 and a half hours from my call for them to deliver me the car back and they blocked me from calling them for information. Car delivered to the wrong floor by driver who clearly didn't know what he was doing (or probably insured for the task)