Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
Company replied
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
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Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Things seem to be getting better
Helpful response and things seem to have improved at Heart.
6 February 2026
Unprompted review
Reply from Heart Internet
Hi Brian,
Thank you for your feedback, we really appreciate it. It’s encouraging to hear you’ve noticed improvements and that the response you received was helpful.
Kind regards,
Mike
Support Alex very helpful
Support Alex very helpful - got to the root of the problem and knew when to escalate.
24 February 2026
Unprompted review
Reply from Heart Internet
Hi Terry,
Thank you for the great feedback! We’re really pleased Alex was able to identify the root of the problem quickly and escalate appropriately to get things resolved.
Kind regards,
Chris
We ran into a complicated problem which…
We ran into a complicated problem which took a lot of sorting out. Thank you so much Carmen and team for your persistence and patience in getting us back on track.
David
21 February 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for taking the time to leave this feedback. We know how frustrating complicated issues can be, so we’re really pleased Carmen and the team were able to stick with it and get everything back on track for you.
Kind regards,
Mike
What a great service always on the…
What a great service always on the ball..
21 February 2026
Unprompted review
Reply from Heart Internet
Hi Fred,
Thanks for the great feedback! We’re really pleased to hear you’ve found the service consistently on the ball.
Kind regards,
Chris
Tak and co have been fantastic from…
Tak and co have been fantastic from start to finish with such a large and complex task and very fair pricing
it’s a 10/10
20 February 2026
Unprompted review
Reply from Heart Internet
Hi Marzio,
Thank you for the brilliant feedback! We’re really pleased the team were able to support you through such a large and complex task, and that you felt the pricing was fair too.
A 10/10 means a lot - thank you!
Kind regards,
Chris
Carmen C was fantastic in helping me…
Carmen C was fantastic in helping me unpick what my client had and then getting us to where we wanted to be. Huge thanks to Carmen for all the help, patience and expertise.
20 February 2026
Unprompted review
Reply from Heart Internet
Hi Jon,
Thank you for the fantastic feedback! We’re really pleased Carmen C was able to help you navigate everything and get things exactly where you needed them to be.
Kind regards,
Mike
Fantastic Customer Service
When needed, the Technical help is always on point and the response times are swift. Highly recommended
20 February 2026
Unprompted review
Reply from Heart Internet
Hi Ian,
Thank you for the fantastic feedback! We’re really pleased to hear our technical support has been spot on when you’ve needed it, with swift response times.
We truly appreciate the recommendation.
Kind regards,
Mike
Nothing is too much trouble for this…
Nothing is too much trouble for this company.
Great help system, fast response.
20 February 2026
Unprompted review
Reply from Heart Internet
Hi Gavin,
Thanks for the lovely feedback! We’re really pleased you’ve found the support helpful and responsive, nothing is ever too much trouble for our team.
Kind regards,
Chris
Updating Cnames
I just wanted to say a big thank you to Adrian for all his help with our ticket. He really went above and beyond to make sure everything was sorted.
5 December 2025
Unprompted review
Reply from Heart Internet
Hi Nick,
Thanks so much for taking the time to leave this feedback. We’re really pleased Adrian was able to go the extra mile and ensure everything was sorted properly for you.
Kind regards,
Chris
Helpful and efficient
I got a very quick response to my support ticket, and the agent was polite and helpful, resolving my problem efficiently. I've been with Heart for quite a few years now, and have always found them to be helpful, whatever the problem.
17 February 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for your kind words and for being with us for so many years, it really means a lot. We’re really pleased to hear your recent support experience was quick, polite, and efficient, and that this has been consistent over time.
We’re always here whenever you need us.
Kind regards,
Mike
Problem resolved quickly
Problem resolved quickly. 100% satisfactory.
15 February 2026
Unprompted review
Reply from Heart Internet
Hi Alice,
Thanks for the great feedback! We’re really pleased your issue was resolved quickly and that you’re 100% satisfied.
Kind regards,
Mike
Excellent customer service and help to fix a problem.
I had a major issue with my website when I tried to migrate it elsewhere. The new hosting company only had a bot and I couldn’t sort it out. I decided to migrate it back to Heart and I have been so impressed with the help they have given me. The customer service has been exemplary with a real person taking the time to help me every step of the way. The original mistake was my own but with their help I have fully restored my website. I am really pleased with their customer service as it has been very responsive and helpful to someone like me who has very little knowledge of how to fix things when they go wrong. I would highly recommend them as you really can’t beat real people to help rather than just talking to a bot.
6 February 2026
Unprompted review
Reply from Heart Internet
Hi Linda,
Thank you so much for sharing your experience. We’re really glad you decided to return and that our team could support you properly through what sounds like a very stressful situation.
Website migrations can be tricky at the best of times, and it’s completely understandable to feel overwhelmed, especially when you’re not getting the human support you need. We’re proud to offer real, knowledgeable people who will take the time to work through things step by step.
It’s fantastic to hear your site is now fully restored. Your recommendation genuinely means a lot.
Kind regards,
Chris
Great help for a real amateur. Thank you.
For many years I have been "hosting" two websites for local clubs through Heart Internet and have occasionally had a problem which has been sorted quickly and easily but when all the emails stopped working I really panicked and could not find the cause. Although in the end it turned out not to be anything to do with Heart Internet Andrew kindly helped me struggle through. Such a relief to have someone to check things through with.
12 February 2026
Unprompted review
Reply from Heart Internet
Hi Paul,
Thank you for sharing this, it’s completely understandable to panic when emails suddenly stop working. We’re really pleased Andrew was able to support you through it, even though the issue wasn’t on our side.
Having someone to sense-check things and guide you through can make all the difference, and we’re always happy to do exactly that.
Kind regards,
Mike
Always a great service from the Team at…
Always a great service from the Team at Heart Internet.
The speed of response has improved tenfold over the last few years. So much quicker and efficient. Thanks Andi for your prompt sorting out.
13 February 2026
Unprompted review
Reply from Heart Internet
Hi Gary,
Thank you for the great feedback! We’re really pleased you’ve noticed the improvement in response times over the past few years, it’s something we’ve worked hard on.
Kind regards,
Mike
Great Account Management
Our account manager Waqar, worked tirelessly to get us back online and investigate an issue with our account. We are extremely thankful for his patience, professionalism and guidance to resolve and identify preventative methods. We recommend Heart internet as a great partner to any business in web hosted solutions.
12 February 2026
Unprompted review
Reply from Heart Internet
Hi Raj,
Thank you for the fantastic feedback. We’re really pleased Waqar was able to support you so thoroughly and get everything back online while also helping put preventative measures in place.
It’s great to hear you value the partnership approach, we truly appreciate the recommendation and your trust in us.
Kind regards,
Chris
Reply from Heart Internet
Hi Len,
Thanks for the great feedback! We’re really glad the team responded quickly and got your issue resolved without delay.
Kind regards,
Chris
Intermittent Issue Resolved Quickly and Effectively
I have had a hosting package with Heart Internet for over 10 years and they've never let me down.
I recently experienced intermittent performance issues on my site and within a few hours of contacting support, Andrei investigated and sorted out the problem.
The improvement was immediate and significant - the site is now performing faster than I’ve seen in a long time. I'm a very happy customer!
11 February 2026
Unprompted review
Reply from Heart Internet
Hi there,
Thank you for your continued trust over the past 10 years, it really means a lot to us. We're delighted to hear Andrei was able to identify and resolve the performance issue so quickly, and even more pleased that your site is now running better than ever.
We’re always here when you need us, and it’s fantastic to know you’re a happy customer!
Kind regards,
Chris
Outstanding customer service and support
Customer service and support has been second to none. Absolutely superba and cannot be faluted in any way.
10 February 2026
Unprompted review
Reply from Heart Internet
Hi Jacqui,
Thank you for the glowing feedback! We’re thrilled to hear our customer service and support have made such a strong impression, it truly means a lot to the whole team.
Always here whenever you need us.
Kind regards,
Mike
Carmen at Heart Internet
Carmen at Heart Internet has been absolutely brilliant this morning. She was able to reinstate my email domain so I could receive my work emails. Great Service.
11 February 2026
Unprompted review
Reply from Heart Internet
Hi,
Thanks for the great feedback! We’re really pleased Carmen was able to get your email domain back up and running.
Kind regards,
Chris
Quick fix after moving hosting to Heart
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got most of it set up but emails didn't work and I couldn't connect to FTP the website over. I submitted a support ticket and Andrei Corduneanu responded within a short time explaining the issues - all to do with DNS and TXT records, and also saying he had "corrected" them all for me.
I checked and it all worked. Quick and painless. I am one happy customer. Thanks Andei.
8 February 2026
Unprompted review
Reply from Heart Internet
Hi,
Thanks so much for the fantastic feedback! We’re really glad Andrei was able to step in and make sense of the tricky DNS and FTP setup - it’s great to hear everything’s now up and running smoothly.
We’re here whenever you need us!
Kind regards,
Chris
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