Excellent customer service. I reached out a few times through the support ticket system, and every response was prompt, friendly, and informative. The team took the time to answer my questions clearly... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Just moved the hosting of 2 domains to Heart from another provider. I am not daft but the world of Hosting, Domains, Email boxes and FTP fries my brain. I tried to follow the instructions and got mos... See more
Company replied
In comparison to some of their so-called competitors, Heart Internet takes the trouble to find out what their customers actually need. Not only does it mean that both they and the customers have a m... See more
Company replied
Once I had worked out how the ticket system worked, it was very effective. Andrew was swift, engaging and helpful in his responses and got the issue fixed. The one piece of general advice is that yo... See more
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Company details
Written by the company
Heart Internet – A Trusted Name, Now Better Than Ever Over 20 Years of Excellence. A Future of Innovation. Since 2004, Heart Internet has been a trusted provider of domain names, web hosting, VPS, and reseller hosting, supporting businesses, developers, and IT professionals across the UK and Europe. We’ve built our reputation on affordability, reliability, and expert support, and now, we’re taking things even further. In April 2024, Heart Internet was acquired by Your.Online B.V., marking a major milestone in our journey. Since then, we’ve been investing heavily in improvements across every part of our business to deliver an even better experience for our customers. What’s New? Enhanced Customer Support – We’ve grown our expert UK-based support team and extended service hours, ensuring faster, more responsive help when you need it most. Infrastructure Upgrades – We’re rolling out higher-performance, more secure hosting environments, reducing downtime and increasing reliability across all services. 100% Renewable Energy – We’re committed to sustainability, our services are now fully powered by wind, solar, and hydro energy, reducing our carbon footprint. Better Products & Features – We’re launching new tools, improving our VPS and reseller hosting platforms, and introducing industry-leading security enhancements to protect your sites. Customer-Focused Innovation – We’re listening to your feedback and continuously refining our services to ensure affordable pricing, powerful features, and seamless hosting experiences. Whether you’re a small business owner, a developer, or a reseller, we know your online presence is critical. That’s why we’re dedicated to making hosting simple, secure, and stress-free. Thank you for trusting us with your websites and businesses. The new and improved Heart Internet is here, and we’re just getting started.
Peak performance PLUS
Written by the company
- Heart Internet’s systems have been built from the ground-up by in-house experts so that they’re optimised to the nth degree for the specific services the company offers. But that’s just the start of the story. Heart Internet’s platforms have also been designed to be easily upgraded so there’s no lag when new technologies are released.
Upper crust security guaranteed
Heart Internet doesn’t compromise on security. Its state-of-the-art data centres are keenly overseen by expert technicians who monitor the servers around the clock utilising the strictest of security methods including CCTV and firewall protection to keep all data superiorly safe.
Contact info
Unit 4-5, Tristram Centre, Brown Ln W, Holbeck,, LS12 6BF, Leeds, United Kingdom
- sales@heartinternet.uk
- heartinternet.uk
4.7
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I have been using this company for over…
I have been using this company for over 25 years, and they have been great.
22 March 2026
Unprompted review
Reply from Heart Internet
Hi Keith,
Thank you for your incredible loyalty over the past 25 years - it truly means a great deal to us. We’re really pleased to hear you’ve had such a positive experience over the years.
Kind regards,
Chris
It would appear that my problem has…
It would appear that my problem has been resolved, but time will tell, but the person who dealt with it was professional and appeared to take responsibility to resolve the issue
20 March 2026
Unprompted review
Reply from Heart Internet
Hi Paul,
Thank you for your feedback. We’re glad to hear things appear to be resolved and that the support you received was professional and proactive. If anything further crops up, please don’t hesitate to reach out - we’re always here to help.
Kind regards,
Chris
Alex and the team at Heart Internet…
Alex and the team at Heart Internet have been absolutely fantastic. I raised an urgent support ticket and Alex responded quickly with clear, thorough guidance that was extremely easy to follow. Everything was explained properly, with no confusion or back and forth, just great, efficient support exactly when it was needed.
I genuinely haven’t come across this level of IT support in years. An excellent service from start to finish.
19 March 2026
Unprompted review
Reply from Heart Internet
Hi Ritchie,
Thank you for the fantastic feedback. We’re really pleased Alex and the team were able to respond quickly and provide clear, thorough guidance when you needed it most.
It’s great to hear the process was smooth and efficient from start to finish - and your comments about the level of support truly mean a lot to the team.
Kind regards,
Chris
Been with Heart for years
Been with Heart for years, have always found them quick to respond and help with any questions.
I've had an on-going dialogue with Andrew Welsby (and others from time to time) concerning shifting to another product which has just completed. He made the process painless!
16 March 2026
Unprompted review
Reply from Heart Internet
Hi Steve,
Thank you for your continued support over the years - it really means a lot to us. We’re really pleased Andrew Welsby was able to make the transition smooth and straightforward for you, and that the process felt painless from start to finish.
Always here to help whenever you need us.
Kind regards,
Mike
Reply from Heart Internet
Hi Ben,
Thanks for the kind words! We’re really pleased you’ve found the team helpful - it’s always great to hear.
Kind regards,
Chris
Quick efficient advice thanks
Carmen answered by question straight away by providing a link to show me what to do and advised me to keep the chat tab open so that she could offer support while I completed the task.
13 March 2026
Unprompted review
Reply from Heart Internet
Hi Joanna,
Thank you for the great feedback! We’re really pleased Carmen was able to respond quickly and guide you through the process while you completed the task.
Kind regards,
Chris
Reply from Heart Internet
Hi Abdur,
Thanks for the kind feedback! We’re really pleased the live chat team could help and get the problem sorted quickly.
Kind regards,
Chris
Excellent service from Waqar Ahmed on…
Excellent service from Waqar Ahmed on the upgrading of a reseller hosting platform and transfer of hosted domains from another Heart reseller
9 March 2026
Unprompted review
Reply from Heart Internet
Hi Peter,
Thank you for the great feedback! We’re really pleased Waqar Ahmed was able to support you with the reseller upgrade and domain transfers.
Kind regards,
Chris
Quick and clear reply
Quick and clear reply from Carmen. Also, reached out on our behalf to the Agency to help communication. Thanks
9 March 2026
Unprompted review
Reply from Heart Internet
Hi Jon,
Thank you for the great feedback! We’re really pleased Carmen was able to provide a quick and clear response, and that she could also assist by reaching out to the agency to help move things forward.
Kind regards,
Chris
Easy to use etc
9 March 2026
Unprompted review
Reply from Heart Internet
Hi,
Thanks for the feedback! We’re really glad to hear you’ve found everything easy to use.
Kind regards,
Mike
After Microsoft screwed up, Heart was my only hope
After Microsoft screwed up my mailboxes, Heart Internet helped guide me through the very tortuous process to restore communication with the world. The word AMAZING doesn't cover it. In particular, Si Crouth took over control of my PC and brought it safely back to normality. His technical skills, knowledge and patience were outstanding. More highly recommended than I can say.
5 March 2026
Unprompted review
Reply from Heart Internet
Hi Anthony,
Thank you so much for taking the time to share this. Situations like that can be incredibly stressful, so we’re really pleased Si Crouth was able to step in and guide you through the process to get everything working again.
We’re delighted we could help get everything back to normal.
Kind regards,
Chris
Really helpful and patient service.
Really helpful and patient service.
Didn't make me feel stupid and explained everything clearly and patiently.
5 March 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for the lovely feedback! We’re really pleased to hear the support you received was helpful and patient, and that everything was explained clearly without making things feel overwhelming.
That’s exactly the kind of experience we aim to provide.
Kind regards,
Chris
Great support
4 March 2026
Unprompted review
Reply from Heart Internet
Hi Jordy,
Thanks for the great feedback! We’re really pleased you had a positive support experience.
Kind regards,
Mike
Alexandra Maria gave a great service
Alexandra Maria gave a great service, as we had some website issues Alexandra managed to sort it out in minutes. Very friendly and caring person.
2 March 2026
Unprompted review
Reply from Heart Internet
Hi Azeem,
Thank you for the great feedback! We’re really pleased Alexandra was able to jump in and resolve your website issue so quickly.
Kind regards,
Chris
Very professional support to the RSARS…
Very professional support to the RSARS in transferring domain name to new IT Manager.
Once engaged with the correct person very - patience and professional support over a difficult historical ownership situation to be able to-do the transfer.
3 March 2026
Unprompted review
Reply from Heart Internet
Hi,
Thank you for your feedback. We’re really pleased our team was able to provide the patience and professionalism needed to work through the historical ownership issues and complete the domain transfer successfully.
Situations like that can be complex, so it’s great to hear the support helped make the process smoother.
Kind regards,
Mike
Tech Support resolved things fast!
Alex was a great help to sort out a hosting issue - sorted things straight away for me!
Thanks Alex
2 March 2026
Unprompted review
Reply from Heart Internet
Hi Chris,
Thanks for the great feedback! We’re really pleased Alex was able to step in and get your hosting issue sorted straight away.
Kind regards,
Chris
Great, Prompt Service
Great, prompt service
I have had several accounts with Heart over about 15 years, however, recently I'd needed to cancel one. I didn't manage to do it correctly, and after logging a ticket, their response was clear, concise and exactly the answer I wanted. Great service.
2 March 2026
Unprompted review
Reply from Heart Internet
Hi David,
Thank you for the great feedback, and for being with us for so many years, it really means a lot. We’re glad the team could step in and provide a clear and straightforward response to help get everything sorted for you.
Kind regards,
Chris
I got a swift answer to my query.
28 February 2026
Unprompted review
Reply from Heart Internet
Hi Alex,
Thanks for your feedback! We’re really pleased your query was answered swiftly and that the team could help when you needed it.
Kind regards,
Mike
The support team
The support team, especially Carmen, have been wonderfully responsive and helpful in recovering a domain for me. I can’t thank them enough. I now have to work out what to do with it ;-)
Thank you all for your help.
27 February 2026
Unprompted review
Reply from Heart Internet
Hi Matt,
Thank you for the lovely feedback! We’re really pleased Carmen and the team were able to help you recover your domain, what a relief that must have been.
If you need any guidance, we’re always here to help.
Kind regards,
Chris
Vast amount of help
25 February 2026
Unprompted review
Reply from Heart Internet
Hi Peter,
Thank you for the kind words! We’re really pleased to hear you received a great deal of help from the team.
Always here whenever you need us.
Kind regards,
Chris
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