I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... See more
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Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... See more
Company replied
Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... See more
Company replied
I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... See more
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Company details
Information provided by various external sources
Hearbase - Kent's largest independent hearing company
Contact info
Sandgate Road 140, CT20 2TE, Folkestone, United Kingdom
- 0800 028 6179
- admin@hearbase.com
- hearbase.com
4.9
Excellent
316 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Tanya Bevan the audiologist at Hearbase…
Tanya Bevan the audiologist at Bexleyheath arranged for an urgent appointment for my uncle on the day that I do not work. She removed the wax and repaired his hearing aid every efficiently. I would recommend her.
28 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. Your recommendation is invaluable to us and your feedback will be passed directly to your audiologist.
Friendly professional service
The staff at Hearbase in Bromley were fantastic. Accommodated me despite a busy schedule & their service is impeccable - they always manage to take care of my problem. Their Covid-related precautions are amazing.
27 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is most pleasing to read we were able to assist you and that you found our COVID safety measures reassuring. Your feedback will be passed on directly and we hope to see you again in future.
Fiona at hearbase
We saw Fiona at hearbase at the One Ashford Hospital she made my son feel really at ease. She was very friendly and was happy to answer all my sons questions he came out with two stickers and a very big smile I would definitely recommend this service.
23 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. Your recommendation is invaluable to us and your feedback will be passed directly to your audiologist.
I received polite and professional…
I received polite and professional service which I will happily use again. Premises were with good COVID measures in place. Thank you
23 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. We are glad our COVID measures made you feel reassured and we look forward to see you again soon.
Excellent service
The whole experience has been very good. Audiologist explained the procedures and was very professional.
23 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
The service is very good
The service is very good, and thorough. Staff are very friendly. But, only one of my ears had to be cleaned in the end, so there should be an reduced price option. I still had to pay full price for both ears.
20 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. Wax removal appointments are costed to account for the appointment time rather than specifically what is done during the appointment but any and all feedback is passed across for consideration and is greatly appreciated. We hope to see you again soon.
Very helpful and very friendly
Very helpful and very friendly. Made me feel at ease
17 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is pleasing to read you were put at ease by the store/audiologist. Your feedback will be passed on directly and we hope to see you again soon.
It is a very efficient service.
It is a very efficient service.
Highly recommend it
17 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review, your feedback and recommendation is invaluable to us. Your comments will be passed directly to your audiologist and we hope to see you again soon.
I find all the staff that I have met…
I find all the staff that I have met very good, hanna in Canterbury is so very helpfull can’t do enough very very good
16 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is most pleasing to read you had such a positive experience and we hope to see you again soon.
KIMS Hospital and the Hearbase person…
KIMS Hospital and the Hearbase person who conducted my wife and I's hearing tests were faultless. The Hearbase person who (sorry can't remember her name) was most thorough, efficient and helpful. We felt that we had all the time in the world to discuss at length the outcomes of our tests and the options available
16 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is most pleasing that you found our services thorough and we were able to help you. Your feedback will be passed directly to your audiologist Sandra, and we look forward to seeing you again soon.
Efficient and reassuring
Very efficient, friendly and reassuring service, including after-care advice. Would recommend and use again.
16 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review and recommendation, both are invaluable to us. Your feedback will be passed directly to your audiologist and we look forward to seeing you again soon.
These people were brilliant and I can't…
These people were brilliant and I can't praise them enough. I took my 93 year old neighbour for whom I am carer and next of kin. She experienced a sudden deterioration in hearing. Going into Hearbase in Bromley was a trauma for her as she had not been out of her home due to C-19 for several months.The audiologist recognized this and immediately arranged for a home visit the next day. This was carried out with enormous sensitivity and patience. They then referred her to her GP and we are now have an ENT appointment and have an apportionment to try out hearing aids. They were not only kind to my neighbour but also sympathetic and supportive of me. Wonderful. Thank you.
16 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. It is wonderful to read you had such a positive experience and that we were able to assist your neighbour. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
Great service
Great service from friendly professional staff. High quality products so not the cheapest, but you definitely get what you pay for. Highly recommended.
16 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us such a positive review. Your recommendation is invaluable to us and your feedback will be passed directly to your audiologist.
Procedure completed efficiently with…
Procedure completed efficiently with the minimum of fuss.
16 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. Your feedback will be passed directly to your audiologist and we hope to see you again soon.
In the main I received exceptionally…
In the main I received exceptionally courteous and Friendly service. The only issue, if at all, is that as a first time hearing aid user with what is becoming more and more techie Solutions perhaps a little slower approach to making sure the client understands the product. I had not realised the earpiece was blue toothed to my phone and learnt by trial and error. I am sure that Ms Rodrigues covered it but I must have missed the detail.
9 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review whilst providing us with invaluable feedback. Our audiologist do try to cover every aspect of the product during consultation but if you are ever in doubt about an aspect of an aid please don't hesitate to contact us via email, telephone, our websites chat system or even to book a follow up and we would be happy to go through everything. Thank you again and we hope to see you again soon.
I attended the Hearing Centre in…Bromley.
I attended the Hearing Centre in Bromley to have my ears syringed at a time when the NHS was unable to help me out due to Covid. The ladies were very helpful and attentive and I left feeling much better than when I arrived.
9 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is pleasing to read the staff were able to reassure you and offer a service you were expecting. We hope to see you again soon.
Disabled friendly
Am in a wheelchair and they were extremely helpful throughout my visit. I was very impressed with their professionalism and as an elderly gentleman I felt very safe with their Covid 19 precautions. Would highly recommend the practice.
9 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review and for recommending Hearbase, both are invaluable to us. It is most pleasing to read the staff were helpful and you were impressed with the services. Your feedback will be passed directly to the store and to your audiologist, we look forward to seeing you again soon.
A huge thank you to Tracy and Anna
A huge thank you to Tracy and Anna. Fantastic service, very efficient and professional.
Would certainly recommend.
Many thanks
Tony
6 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. Your feedback will be passed directly to the store and to your audiologist. We hope to see you again soon.
Very happy with the service provided
Very happy with the service provided. Quick and easy during difficult circumstances with COVID-19.
Thanks very much.
2 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us your review. It is particular pleasing to read you have a positive service and you found our COVID-19 safety measured efficient. Your feedback will be passed on to your audiologist and we look forward to seeing you again soon.
I can’t thank Hearbase enough
I can’t thank Hearbase, especially Tracy - front of house enough.When I called explaining they my ear was blocked and that Boots and Specsavers couldn’t see me until mid October, Tracy managed to squeeze.me in as I was having problems with my hearing. I then had a hearing test the following day.
Both the nurse and Audiologist were great and from now on I won’t be going anywhere other than Hearsay.
2 September 2020
Unprompted review
Reply from Hearbase
Thank you for taking the time to leave us review. It is most pleasing to read we were able to assist you where other providers could not. Your feedback will be passed directly to the store and your audiologist and we look forward to seeing you again in future.
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