Healthysupplies Reviews 

38,182
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide, fantastic selection of healthy items, stating that everything is always of wonderful quality and delivered promptly to their doors. Many people really appreciate the easy-to-use website, eco-friendly packaging, and incredibly helpful customer support team available. Some reviewers were not happy with product quality, mentioning that specific food items such as dried fruit or nuts were occasionally hard, dry, or stale. Some people were very dissatisfied with slow dispatch times, occasional courier delivery issues, or receiving products that were extremely close to their expiration dates.

What people talk about most

Product

Customers had positive experiences with product, noting a wonderful selection of quality goods that are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive fast and in... See more

Quality

People report positive experiences with quality, highlighting that items are consistently good, well-priced,... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order fulfilment, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good place to buy stuff and reasonable but sometimes if I was not satisfied with a product and have mentioned that nothing gets done. It's take it or leave it unlike other companies who refund... See more

Company replied

Rated 5 out of 5 stars

I’ma “frequent flyer” with Healthy Supplies, and I wouldn’t go anywhere else! Despite us living on a far-flung island, our deliveries always arrive speedily and in perfect condition. All the product... See more

Rated 5 out of 5 stars

Just wanted to say how great Healthy Supplies have been. I love their products, which always arrive fresh and in the best condition. Recently my order was lost by Evri and was immediately re-supplied... See more

Rated 5 out of 5 stars

Healthy Supplies is my go to store for nuts, seeds, pasta, vanilla, pasta sauce, Clear Spring products, recyclable bin bags and much more. Huge range of products, eco friendly recyclable packaging (we... See more


Company details

  1. Health Food Store
  2. Online Food Ordering Service
  3. Supermarket

Written by the company

Hello, we are Healthy Supplies! We stock the widest range of organic and eco-friendly food, drink and lifestyle products online. Our selection includes free-from, vegan and gluten-free foods and you can make massive savings with our economy sized bulk packs. We’re committed to enhancing the overall health and wellbeing of our customers. That’s why, on top of health foods, we offer sports nutrition, eco-friendly home and ethical beauty products. All of our products are selected by our team, we have made it our goal to bring healthy food to everyone. High quality products, at competitive prices all delivered directly to your door! Healthy Supplies is an online health food & health products store based out of Sussex, England. International delivery is also available for our overseas customers.

Written by the company

Our Eco-Friendly Mission!
It is our mission to operate in the most eco-friendly way possible. As an online retailer, we have a responsibility to reduce our carbon footprint and practise environmentally friendly processes. We only have one planet, there is no planet B. So we want to ensure that we leave as little behind as possible. We also want to help our customers do the same! We are keen to enrich the market with a plethora of eco-friendly products and alternatives to make your eco-friendly journey as easy as possible! For more information on how we operate please visit Healthy Supplies: https://www.healthysupplies.co.uk/eco-friendly-healthy-supplies.html

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

38K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(38,182)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection, quick delivery

Great selection, good quality, very fast delivery. Been ordering there for years and never had a problem. Once I needed customer service and the issue has been dealt with without hesitation.

15 January 2026
Rated 5 out of 5 stars

Thank goodness for Healthy Supplies

Healthy Supplies is my go to store for nuts, seeds, pasta, vanilla, pasta sauce, Clear Spring products, recyclable bin bags and much more. Huge range of products, eco friendly recyclable packaging (we put some of the packing in our wood burning stove) and the customer service is excellent. I feel that I am treated as a friend, the service is that good.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

No customer service. They don't respond to emails or telephone messages! FRUSTRATING. You just can't trust a company that you cannot contact.

3 January 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hi Emmaline,

Thanks for your review.

We always reply to messages and emails in a very timely fashion, but haven't had any orders at all from anyone with your name. We think you have the wrong company.

Kind regards,
Dom
Healthy Supplies

Rated 1 out of 5 stars

I have been a regular customer and…

I have been a regular customer and buying the same products over time so you get to notice the
Freshness of the products deteriorating each time you make a new purchase. We are talking about a few months time frame of this year.
For example I wish I had photos to compare the buckwheat that I bought from earlier in the year and my very recent purchase one was bright green and the other was very pale in colour so it wasn’t looking fresh. I didn’t make a fuss so I won’t be buying them again.

I complained about the pumpkin seeds that they sent me. They were not fresh and some were rotten too. They are making me carry a 2kg bag of pumpkin seeds to the shop to return them. I am in my 60s with bad arms that’s why I use their online company so I don’t have to carry it home! No sympathy whatsoever. So once I return it , I hope you won’t be reselling it because it belongs in the bin.

And one final thing, I suggest you check your products and how you store them so see if they are in still good condition before sending them out to customers because it saves everyone time and money.

I know what am talking about because I use to work in the wholesale food trade in the customer services and we have a no quarrel policy because we don’t want anyone getting ill.

23 December 2025
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear Mrs Hang,

Thanks for your review.

We’re sorry to hear you were disappointed, and appreciate you sharing your feedback. As with all natural whole foods, variations in colour can occur between batches due to seasonal and growing conditions, and are not an indication of freshness or quality. All of our organic products are certified by the Soil Association and handled under strict quality and food safety standards.

In this case, the pumpkin seeds were not opened, and your concern was based on appearance rather than taste or smell. As standard practice, we ask for products to be returned so our quality team can carry out a proper assessment against retained batch samples. Every batch is checked prior to dispatch, and we take all quality concerns seriously.

Thank you for taking the time to raise this with us.

Best regards,
Dom
Healthy Supplies

Rated 1 out of 5 stars

Along with many different nuts

Along with many different nuts , I bought roasted almonds and produce was stale and smelled. I wrote to them and they asked for batch number. After their investigation, they advised there is no fault with product. I still have their roasted almonds and I can guarantee they are stale and smell. I was disappointed with their response. I have switched to Forest whole foods and all products are excellent. Customer service should have asked me to send nuts back and then made a decision whether product is stale or not. Unlikely to shop and recommend them.

18 September 2025
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear Rajesh,

Thanks for your review.

When you contacted us in August, we requested the batch number so we could carry out a full internal quality check. That batch was tested and assessed in line with quality and food safety procedures, and no issues were identified at the time of investigation; nor did we receive any other complaint about this popular product. Our roasted almonds are produced and stored under strict controls, and we take any concerns about freshness or quality very seriously.

That said, we understand that individual experiences can differ, and we regret that the product did not meet your expectations. We also appreciate your feedback regarding the returns process, which we continually review as part of improving our customer service.

Kind regards,
Dom
Healthy Supplies

Rated 1 out of 5 stars

Sent short dated items without being told in advance

I placed an order for 5 x 1kg bags of flour. Paid for delivery but still took 9 days to arrive. When it did arrive the packages were all dated for January 2026 which is a month away. Contacted the customer services to express that this isn't acceptable and was told that it's up to the customer to contact them ahead of time to ask for the expiry date of products. Never have I had to email a company before hand to ensure what I am purchasing isn't short dated, every other company I have ordered from moves these items to clearance and advises the customer upfront. Now I am expected to return these items out of my own time.

I wont be ordering from this company again

16 December 2025
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear David,

Thanks for your review.

We're sorry you were unhappy with the dates on your items.

We aim to send orders out with the longest possible dates, but with some specialist small-batch products, the Best Before date can be shorter than for some other goods. We do ask customers to click to confirm at checkout stage that they acknowledge this. When you contacted us, as a gesture of goodwill, we offered to pay for the return of the goods and then issue you with a full refund. Sorry for any inconvenience.

Best regards,
Dom
Healthy Supplies

Rated 3 out of 5 stars

Healthy Supplies should withdraw and cancel EVRI Courier Contract.

Choice by Healthy Supplies to select EVRI as their preferred contracted courier service for home delivery of online orders; has proven to be an on going fatal mistake.
EVRI have since 2019 demonstrated on every delivery failures of (1) NEVER leaving package in safe place [always dumped in public insecure location] (2) NEVER talking on intercom to gain electronic door security access into my building.
Healthy Supplies should cancel EVRI contract and sign with honest and trustworthy courier like DPD [who have radically improved their service standard on communicated safe place delivery location].
Healthy Supplies provide an excellent range of high quality products at excellent value prices. Order fulfilment timing is prompt and backed up by quick efficient emailed customer account information.
However, EVRI poor service behaviour does contravene and disgrace Healthy Supplies stated "Customer Service Delivery Service Standards" on their website.
EVRI are damaging Helthy Supplies good commercial corporate reputation.

14 December 2025
Unprompted review
Rated 1 out of 5 stars

Have not heard anything

Have not heard anything, order placed and paid 5th Dec, had a look and says it’s still waiting to be shipped, 3 tubes of Australian tea tree cream, if you don’t have it stock, can you refund me please?
Just checked website and they say they are out of stock, they took my money, no email to state it was out of stock, 😡
Update:
Received an email today stating they had emailed me twice and it may of gone to my junk. I check my junk mail everyday due to expecting deliveries due to Xmas. No emails were received. Thank you for sending the one this morning and for your below comment. One question, when I looked at the status of my order, why did it say waiting to be shipped?
Thanks

5 December 2025
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hello,

Thanks for your review.

We emailed you twice to let you know that unfortunately our supplier was unable to supply the items you ordered, and asking how you wished to proceed, but we didn't hear back from you. Perhaps these went to your junk email folder?

Sorry for the inconvenience. As requested we have refunded your payment in full.

Best regards,
Dom
Healthy Supplies

Rated 2 out of 5 stars

Weak customer service

Most of my order was out of stock despite the site showing that a number were available at the time of ordering and it annoyed me even more that I was only told this AFTER they dispatched other items because I only purchased them to supplement the ‘out of stock’ items I really wanted - and it was too late to cancel. I told them this but there was no good-will gesture, like a postage refund. Instead, I ended up paying postage that was not the good value it would have been for a full order.,

On the plus side, what I did get was well packed - but I wouldn’t take a chance on ordering again as I was left feeling very let down and unhappy.

12 December 2025
Unprompted review

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