Healthysupplies Reviews 

38,182
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide, fantastic selection of healthy items, stating that everything is always of wonderful quality and delivered promptly to their doors. Many people really appreciate the easy-to-use website, eco-friendly packaging, and incredibly helpful customer support team available. Some reviewers were not happy with product quality, mentioning that specific food items such as dried fruit or nuts were occasionally hard, dry, or stale. Some people were very dissatisfied with slow dispatch times, occasional courier delivery issues, or receiving products that were extremely close to their expiration dates.

What people talk about most

Product

Customers had positive experiences with product, noting a wonderful selection of quality goods that are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive fast and in... See more

Quality

People report positive experiences with quality, highlighting that items are consistently good, well-priced,... See more

Order

Users describe ambiguous interactions with order, reflecting a stark divide in customer experiences. While... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order fulfilment, reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It's a good place to buy stuff and reasonable but sometimes if I was not satisfied with a product and have mentioned that nothing gets done. It's take it or leave it unlike other companies who refund... See more

Company replied

Rated 5 out of 5 stars

I’ma “frequent flyer” with Healthy Supplies, and I wouldn’t go anywhere else! Despite us living on a far-flung island, our deliveries always arrive speedily and in perfect condition. All the product... See more

Rated 5 out of 5 stars

Just wanted to say how great Healthy Supplies have been. I love their products, which always arrive fresh and in the best condition. Recently my order was lost by Evri and was immediately re-supplied... See more

Rated 5 out of 5 stars

Healthy Supplies is my go to store for nuts, seeds, pasta, vanilla, pasta sauce, Clear Spring products, recyclable bin bags and much more. Huge range of products, eco friendly recyclable packaging (we... See more


Company details

  1. Health Food Store
  2. Online Food Ordering Service
  3. Supermarket

Written by the company

Hello, we are Healthy Supplies! We stock the widest range of organic and eco-friendly food, drink and lifestyle products online. Our selection includes free-from, vegan and gluten-free foods and you can make massive savings with our economy sized bulk packs. We’re committed to enhancing the overall health and wellbeing of our customers. That’s why, on top of health foods, we offer sports nutrition, eco-friendly home and ethical beauty products. All of our products are selected by our team, we have made it our goal to bring healthy food to everyone. High quality products, at competitive prices all delivered directly to your door! Healthy Supplies is an online health food & health products store based out of Sussex, England. International delivery is also available for our overseas customers.

Written by the company

Our Eco-Friendly Mission!
It is our mission to operate in the most eco-friendly way possible. As an online retailer, we have a responsibility to reduce our carbon footprint and practise environmentally friendly processes. We only have one planet, there is no planet B. So we want to ensure that we leave as little behind as possible. We also want to help our customers do the same! We are keen to enrich the market with a plethora of eco-friendly products and alternatives to make your eco-friendly journey as easy as possible! For more information on how we operate please visit Healthy Supplies: https://www.healthysupplies.co.uk/eco-friendly-healthy-supplies.html

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

38K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(38,182)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Below standard hazelnuts (10kg)

Ordered 10kg of hazelnuts which I regularly order from other suppliers. This was my first and last time with Healthy Supplies.

The hazelnuts were much smaller than normal, more like pellets than nuts, and had no flavour. My family refused to eat them.

I have had great difficulty getting satisfaction in this matter. Dom, Health Supplies, I felt was dismissive of my complaint, and was determined to haggle (not apologising but charging me for the nuts that I taken out of the box - to cook). I found his response as distasteful as the hazelnuts, and frankly even insulting. Thankfully I purchased the below par product via PayPal so I have consumer protection. It is currently in dispute. I will not be using Healthy Supplies again under any circumstances. I order 10kg bags of hazelnuts every few months, and 20kg boxes of brazil nuts twice a year.

5 March 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Dear Mr Rowe,

Thank you for your review.

We have offered you a free return and a full refund for the returned nuts and we await your response.

Kind regards,
The Healthy Supplies Team

Rated 4 out of 5 stars

Great products - packaging beaten up during delivery

Products were great - as expected. I deducted one star because the box used to package my order was completely bashed up when it arrived. No damage to the contents (nuts, seeds and grains) but anything small in the box would have fallen out and been lost.

24 February 2026
Rated 5 out of 5 stars

Many thanks to Healthy supplies

Many thanks for your help sending me my hair colour and taking action ASAP when Evri lost it. Although after complaining to Evri they delivered my new order very promptly and followed the same instructions thar I have always typed on the delivery form. Thanks again.

Regards
Bridget Dolores Drake

19 February 2026
Rated 5 out of 5 stars

Excellent Suppliers

I have been buying from Hralthy Supplies for some years now. I can’t recommend them highly enough. Great service and a good range of supplies. I’ll be continuing to purchase my supplements and herbals from here.

12 February 2026
Rated 5 out of 5 stars

Excellent experience

The website was straightforward to navigate as was the ordering process and receipt of items bought. Quality of goods purchased was excellent. I will return in due course to order more.

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience.

Very bad experience.
My order was sent to my previous address even my new address was on delivery.
I didn't get my order till now, it's like 2 weeks or even more

27 January 2026
Healthysupplies logo

Reply from Healthysupplies

Hi Ewa,

Thanks for your review.

We send all orders to the exact address a customer confirms at checkout. We're sad to hear this was your old address. We do ask all customers to make absolutely sure they delete old or incorrect addresses from any and all of the devices and payment platforms they use, as autofill settings can often mean incorrect or outdated details are filled in.

We send confirmation emails for each order, and urge customers to check these and get in touch urgently before dispatch if anything needs amending.

We're pleased to hear you were able to retrieve your parcel.

Kind regards,
Dom
Healthy Supplies.

Rated 2 out of 5 stars

Ordering is stressful because you don't know if you'll receive your parcel.

I've been a customer since 2023, ordering regularly, but I'm increasingly dissatisfied. The last parcel (two months ago) sent by Evri was lost. A week ago, on February 12th, I placed an order for £90. On the website, I selected "not Evri" but another express courier. I paid an extra £5 to avoid shipping via Evri. But they did, sent again via Evri and the parcel went missing again. For comparison, if I order something on Amazon, Royal Mail delivers the parcel the next day. But Healthy Supplies insists on Evri. It's time to look for a new supplier. It's a shame, because this used to be a very good store. PS. Standard delivery is free for orders over £49. I paid much more and chose special courier delivery, which cost me an extra £4.99. It's the evening 7pm of February 17th, iam waiting and I still haven't received my parcel.

17 February 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Thank you for your continued custom since 2023. We truly value your loyalty, which is why I am very sorry to hear how frustrated you’re feeling.

I would like to clarify a couple of points regarding your most recent order. The shipping option selected at checkout was Standard Delivery, which does not change the courier from Evri. The order was despatched two working days after it was placed, yesterday, in line with our processing times.

We have tracked the parcel and there is currently nothing to suggest that it is lost. The courier’s tracking shows that it is scheduled for delivery today between 16:00 and 18:00.

That said, we completely understand your previous concerns regarding delivery. As a gesture of goodwill, we have upgraded you free of charge to our premium courier service, not Evri, for this shipment to help ensure a smooth delivery experience.

We always encourage customers to contact us directly if there are any issues, as we are more than happy to investigate and resolve matters as quickly as possible.

We genuinely appreciate your feedback and hope this helps to restore your confidence in us.

Best wishes,
Tina

Rated 5 out of 5 stars

Very good whole food supplier…

Having recently changed my whole food supplier to Healthy Supplies after poor service from one of their competitors BWF, I am delighted with the service and range of whole foods from Healthy Supplies. Quick delivery and love following them on Instagram where they post interesting nutritional facts, recipes, ideas etc.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed with my first order

I have used Healthysupplies for the first time.
Excellent and reliable service. I will definitely use them again, and not just for biodegradable bin liners.
The company is a new discovery for me. Great!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Very short use by date.

I ordered some dried organic pasrsley. When it came the use by date was only 1 month, so I sent it back.

22 January 2026
Unprompted review
Healthysupplies logo

Reply from Healthysupplies

Hi Shashi,

Thanks for getting in touch.

The correct Best Before date was displayed prominently on the product page at time of purchase - we put this here so that customers can make an informed decision about whether or not to make a purchase.

We're very happy to accept returns (for refund only) up to 30 days after the order has reached you, though, as long as they're unopened and in resaleable condition.

Kind regards,
Dom
Healthy Supplies

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