Healthy Planet logo
Visit website

Healthy Planet Reviews 39,987

•
TrustScore 4.5 out of 5

4.6

Health Food Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 8,197 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, often highlighting the availability of hard-to-find items and Canadian brands. Many appreciate the reasonable and competitive prices, frequently mentioning good sales and free shipping options. The delivery service is often described as fast and reliable, with items arriving well-packaged and in excellent condition. However, some reviewers experienced delays in shipping and order processing, leading to frustration and the need to purchase products elsewhere. There were also instances where products were cancelled or not sent, and a few customers noted issues with pricing discrepancies between online and in-store purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the great quality, variety, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Price

Customers had positive experiences with price, frequently highlighting excellent and reasonable prices,... See more

Order

Consumers generally express satisfaction with the ordering process, noting its seamlessness and efficiency,... See more

Service

Reviewers mention positive feedback about service, often highlighting its excellence and consistency over the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a reliable company with reasonable prices. They often have sales. You can speak to an actual human being if you need help. Fulfillment/Shipping is usually done fairly promptly. I would re... See more

Rated 5 out of 5 stars

Healthy planet has good sales. Product always in stock and the delivery service is very reasonable. The customer service is outstanding if you have an issue, they resolve it quickly and efficiently. I... See more

Rated 5 out of 5 stars

This is a product I purchased for my grandmother in Vancouver. She can't find it anywhere and she was really having painful issues with her skin. Incredibly grateful to find it at healthy planet and w... See more

Rated 5 out of 5 stars

Good experience at Healthy Planet. I think the best part about them is good prices and great selection. I like the people who package the shipments too, because they're really careful and knowledgeabl... See more

Company details

  1. Health Food Store
  2. Fitness and Nutrition Service
  3. Pharmacy

Written by the company

At Healthy Planet, health and wellness is our passion, and we want to share that passion with you by providing you with the highest quality vitamins, supplements and remedies for all your lifestyle needs. Healthy Planet's personal goal is to make high quality products readily available and affordable for consumers far and wide

Healthy Planet

Written by the company

Live Life Healthy

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

40K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great job Healthy Planet!

Online ordering is straightforward, delivery is timely and shipped products are always packed well. I love that the packing material is recyclable. Very impressed with the products, online shopping and delivery.

8 June 2026
Rated 3 out of 5 stars

Poor delivery experience

First delivery company indicated there was an issue with the address. When I called they indicated it was a mistake. Then they delivered to wrong address. Thankfully the person who received it brought it to my house. Very poor experience.

7 June 2026
Healthy Planet logo

Reply from Healthy Planet

Hi Anita,

My absolute genuine apologies for the delivery hassle you went through with this shipment.

Certainly, this should not have been the case at all.

I can see that from when the order was shipped (on June 10th), because of this error on their end (Purolator) it did end up taking until the 16 to be "delivered" — but even then, as you mention, seemingly to the wrong address.

I am thankful that in the end, you did still end up receiving thanks to the kindness of that individual that brought it over to you.

Generally speaking, unfortunately we don't know about these sorts of delivery issues until customers actually reach out directly to us, and only then we can investigate with the shipping company from our end — since we do have a business account with them (and a dedicated "service representative") we're typically able to get better (and more immediate) help than if you were to just try reaching out to them from your end as a customer.

In our experience, their customer service lines (for all shipping couriers/companies) tend not to be very helpful — and then you still have potential room for error like this.

But, in these scenarios, this is why we always implore the customer to reach out to us directly via support@healthyplanetcanada.com or 1-888-974-4722 if there are any issues with the order, so we can resolve it from our end. Certainly, if it was delivered to a wrong address and you didn't end up receiving (like this individual never ended up bringing it to you) we would still always try to make it right from our end by processing a refund on the order, or sending you out a replacement order free of charge.

Sincerely,
Nicholas

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. Website was easy to use. They had 20% off and free shipping which caught my eye. I usually use A**Z** but thought I would try this one out. Will buy again Thanks so much for my order I give 5 stars *****

6 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look