Your staff members are amazing...very attentive to our concerns and needs, patient, caring and knowledgeable; a very asset to your company!!! We are blessed to have your store in Guelph with such dev... See more
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Review summary
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Normally I prefer to shop in person. Since the product I was repurchasing available online, I decided to take advantage of other items on sale (online only) and complete the purchase. It was easy proc... See more
I like Healthy Planet. I live on the other side of the country, but it was fun to be able to try different products from snacks, drinks, to supplements. I actually originally went for supplements but... See more
I absolutely love Healthy Planet! Great products, great prices, and amazing customer service! They package things the best of any online company I order from, the glass containers well wrapped, and ev... See more
Company details
Written by the company
At Healthy Planet, health and wellness is our passion, and we want to share that passion with you by providing you with the highest quality vitamins, supplements and remedies for all your lifestyle needs. Healthy Planet's personal goal is to make high quality products readily available and affordable for consumers far and wide
Healthy Planet
Written by the company
- Live Life Healthy
Contact info
47 Railside Road, M3A 1B2, Toronto, Canada
- 4166405713
- admin@healthyplanetcanada.com
- healthyplanetcanada.com
4.6
Excellent
40K reviews
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The shipping was very fast and I love…
The shipping was very fast and I love how you wrap your bottles like a cocoon so they won't break.
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Shipping cost is very high
Shipping cost is very high. And it's take to long to deliver the product.
21 May 2026
Reply from Healthy Planet
Hi Pratima,
I can understand the frustration with the delay and regarding the shipping cost -- however, specifically with the shipping cost, please do keep in mind we are shipping from Canada (Toronto, ON) into the U.S. (California) for your order and this international shipping cost is including duties, customs, and taxes prepaid, so you aren't hit with any unexpected fees once the parcel reaches you. After conversion, what you paid (which was paid in CAD) ends up working out to around ~$40 USD.
As for the delays, this is unfortunately the situation with *some* orders lately at U.S. customs being held/stuck without any clear indication as to why -- we've found that parcels which would normally take 2-4 business days to reach the U.S. are now taking ~1-2 weeks to clear, specifically when it comes to health products/supplements.
My genuine apologies for the delay, and we do hope that the shipping to the U.S. straightens out in the future and returns to what we were used to in the past (which was typically a very fast delivery timeline using the exact same shipping method and courier!)
Sincerely,
Nicholas
Thank you very much,everything was…
Thank you very much,everything was great and I’m happy costumer …
Big respect
Maya WöSz
22 May 2026
The Good and Bad!
The prices are on the high side. Getting it delivered, you need to buy a lot to get free delivery. In store costs more. You need to wait online until product goes on sale. An item I wanted in store could only be ordered online. Products are good, at least the ones I tried. Stores are always clean and organized. They have a wide selection of supplements. Point system isn't the greatest.
22 May 2026
Great Fast Delivery and Free Samples
Fast delivery and items packed well. Good variety of products especially when on sale. Thanks for the free samples too.
21 May 2026
The product's price increased beyond inflation.
about 15 years ago the price from the U.S. was much cheaper-- you could get 2 Air-Scense for today's price.
21 May 2026
Check your receipts before leaving
I was charged twice for the most expensive item in my cart. I should have checked before leaving the store - that’s on me - but it is not the first time this happens in this specific location.
20 May 2026
Reply from Healthy Planet
Certainly, this is not acceptable, and not something I've heard happening across our retail stores -- which suggests to me that this might be isolated to that specific location, and could be an issue with a particular staff member that should be addressed, or an issue with the POS terminal there. It would be extremely helpful if you could send an email to our support email (support@healthyplanetcanada.com) to my attention (Nick), and I can address it with the Store Manager of that location directly and ensure this does not happen again.
Sincerely,
Nicholas
Online store customer service sucks
Online store customer service sucks, they are not helpful with online orders, in case you messed up your order they won't help much. In person experience is way better. I been their customer for 10 years, but online support i received, not satisfied at all.
21 May 2026
Noticeable difference from the collagen…
Noticeable difference from the collagen skin/hair/nails product I was using.
21 May 2026
In store
In store , in person always a patient, knowledgeable employee… on line easy to find products and go through the ‘cart/check-out’…as well as email updates for delivery, enroute & arrival.
21 May 2026
The staff in store are very pleasant…
The staff in store are very pleasant and also, extremely helpful!
21 May 2026
Great service and fast delivery
20 May 2026
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