The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
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Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address... See more
Company replied
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
Company replied
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service sev... See more
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Company details
Information provided by various external sources
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
Contact info
925 Shepherd Ave, 11208, Brooklyn, United States
- (888) 774-4422
- sales@healthyline.com
- healthyline.com
4.2
Great
298 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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Jade G very knowledgeable about PEMF and Great Asset to company
I’ve been looking into PEMF mats and with every new tech, there are a lot of companies that put crap or ineffective products on the market at a higher price, and influencers in YouTube to push their products. I had narrowed down to a few different mfg, including Healthyline and related family of products. hesthine headline also had a few different PEMF products which only made it more confusing. I called and left a message, I received a call from Jade G who was great. She spent a lot of time, and I mean a lot, going over their different products, and the features of each. Including the benefits of each feature, and what to look for. This was extremely helpful. She didn’t push a specifics product, or the most expensive, she was focused on what I wanted to accomplish and reviewed each product with that in mind. After our discussion, I then reviewed some of the competitors specifications and notices they were in fact far more inferior when comparing specs and those were eliminated. Just wanted to say Jade G was extremely helpful explaining all go the features of the PEMF May products. Great asset to the organization
18 June 2024
Unprompted review
Reply from HealthyLine
Hello Gerry,
At HealthyLine, we strive to provide not only high-quality products but also exceptional customer service. Jade's dedication to understanding your needs and providing detailed, unbiased information reflects our commitment to helping our customers make informed decisions. We're glad she could clarify the features and benefits of our products, helping you to feel confident in your choice.
Your kind words and recognition of Jade’s efforts are greatly appreciated and will be shared with her. She is indeed a valuable asset to our team, and feedback like yours motivates us to continue delivering the best service possible.
Thank you again for your review and for choosing HealthyLine. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Your HealthyLine Care Team!
Controllers always break
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service several times with no response at all. The mats supposedly have a warranty but I never even received responses so the warranty and trade-in options are a total scam. Just look up "Healthyline broken controller" and you will see this is an extremely common problem!
1 June 2024
Unprompted review
Reply from HealthyLine
Hello Candi,
We sincerely apologize for the inconvenience you've experienced with our products. Your feedback is invaluable to us, and we are deeply sorry that your experience did not meet your expectations.
We understand the frustration you must feel regarding the malfunctioning of the controller and the lack of response from our customer service team. This is certainly not the level of service we aim to provide. We are taking immediate steps to address the issue internally to prevent such occurrences in the future.
Please allow us the opportunity to make this right for you. Additionally, we will ensure that your future interactions with our customer service team are prompt and satisfactory as we have warranties and other policies in place to help you.
Your satisfaction is our top priority, and we are committed to regaining your trust. Please contact Jade directly at (888)407-7701or via email Jade@healthyline.com so that we can assist you further.
Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention. I look forward to completely assisting you!
Your HealthyLine Care Team!
I bought 2 amethyst mats last year
I bought 2 amethyst mats last year. Both stopped working in less than a year. Have tried countless times to contact Jade but have not heard back since she said she was sending the replacement cord and never did and has ignored all of my emails and voicemails since. Seems like their products are developed to sell and not last.
4 November 2023
Unprompted review
Reply from HealthyLine
Hello Izzy,
We sincerely apologize for the inconvenience you've experienced with our amethyst mats. Your feedback is invaluable to us, and we are deeply sorry that your experience did not meet your expectations.
We understand the frustration you must feel regarding the malfunctioning of the controller and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and we are taking immediate steps to address the issue internally to prevent such occurrences in the future.
Please allow us the opportunity to make this right for you. We have expedited the process of sending you replacement cords for your convenience. Additionally, we will ensure that your future interactions with our customer service team are prompt and satisfactory.
Your satisfaction is our top priority, and we are committed to regaining your trust. Please contact Jade directly at (888)407-7701 so that we can assist you further.
Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention.
Your HealthyLine Care Team!
Natasha
Knowledgeable staff; unbelievable good policy for returns and discounts (for loyal customers). Products themself of perfect quality and working as described.
Customer service is very well organized; ticketing system is amazingly transparent. Way to go, HealthyLine! Thank you!
22 March 2024
Unprompted review
Reply from HealthyLine
Hello Serguei,
Thank you for taking the time to share your positive experience with HealthyLine. We are thrilled to hear that you found our staff knowledgeable and that our policies for returns and discounts have met your expectations.
At HealthyLine, we strive to provide high-quality products that perform as described, and we are delighted to hear that you have found them to be of perfect quality.
We are also pleased to hear that you have had a positive experience with our customer service agent, Natasha. Our team works diligently to ensure that our systems are well-organized and transparent, and we appreciate your recognition of their efforts.
Your satisfaction is our top priority, and we are grateful for your loyalty as a customer. If you ever have any questions or require further assistance, please do not hesitate to reach out to us. We are here to help.
Thank you for choosing HealthyLine. We look forward to continuing to serve you in the future.
Your HealthyLine Care Team!
Healthyline customer service: Choose Natasha! She cares about delivering good service
Healthylines has an issue to solve regarding their l customer service, ehich has often frustrated me.
Natalia is one of the few people that I have dealt with, who truly cares! Hence. I would recommend for you to reach out to her directly, and save yourself the time and frustrations you might otherwise encounter: to reach out use her first name (Natasha) + afd @healthyline.com. Voila!
26 March 2024
Unprompted review
Reply from HealthyLine
Hello Claudia,
Thank you for taking the time to share your feedback regarding your experience with HealthyLine's customer service. We sincerely apologize for any frustrations you've encountered in the past.
We are delighted to hear that Natasha has made a positive impact during your interactions with us. Natasha is indeed a valued member of our team who consistently goes above and beyond to ensure our customers receive the highest level of service possible. Your recognition of her dedication is truly appreciated.
We understand the importance of efficient and attentive customer service, and we are committed to addressing any issues promptly to ensure a seamless experience for all our customers. Your recommendation to reach out directly to Natasha is duly noted, and we encourage you to continue doing so if you have any further inquiries or concerns.
Should you require any assistance in the future or have any additional feedback to share, please do not hesitate to reach out to us. We value your input as it helps us improve our services and better serve our customers.
Thank you once again for choosing HealthyLine. We look forward to the opportunity to exceed your expectations in the future.
Your HealthyLine Care Team!
Great and Flawless Customer Service
Just ordered my Taj mat and I’m super excited about it. Jade walked me thru everything…since there were so many amazing mats to choose from (Rainbow/Tao/Taj), I didn’t know which one to choose. Jade took her time to explain the benefits of each mat and helped me figure out which one would be best for me and my clients. I am so grateful for her expertise and guidance. Every time I got off the phone with her, I was just always in a good mood. Haha, it must be the mats she’s using herself. She spoke to me with much care and professionalism. Customer service was top notch…makes me want to purchase more goodies from Healthyline. Not sure why people are having issues with getting help. Ask for Jade if you need help (sorry Jade?). She always got back to me via email and phone in a timely manner…usually same day or next day.
Forever grateful,
Jeanie
18 March 2024
Unprompted review
Reply from HealthyLine
Hello Jeanie,
Thank you sincerely for taking the time to share your experience with us. We are thrilled to hear that your interaction with our team member, Jade, left such a positive impression on you.
At Healthyline, we strive to provide exceptional customer service, and it's heartening to know that Jade's expertise and guidance assisted you in selecting the perfect mat for your needs. We take great pride in ensuring that our customers receive personalized attention and support throughout their journey with our products.
Your kind words regarding Jade's professionalism and care are deeply appreciated. We will make sure to pass along your gratitude to her. It brings us immense joy to hear that you were not only satisfied with our service but also left in good spirits after your interactions with us.
Should you ever require further assistance or have any questions, please do not hesitate to reach out. We are always here to help.
Thank you once again for choosing HealthyLine. We look forward to serving you in the future and providing you with more wellness solutions that meet your needs.
Your HealthyLine Care Team!
Great product, great customer service
Love my Healthy Line mat. Have ordered 2 already, with more planned. Had an issue with one, Natasha was so amazing with her help and went above and beyond to help me. Great company and great product.
12 February 2024
Unprompted review
Reply from HealthyLine
Hello Donna,
Thank you for taking the time to write us a review and sharing your experience with Natasha. We are happy to hear that you love our products. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
Natasha was great and very helpful
Natasha was great and very helpful. I was able to trade my broken mat in and get a discount towards a new one. Best customer service.
7 February 2024
Unprompted review
Reply from HealthyLine
Hello Amanda,
Thank you for taking the time to write us a review and sharing your experience with Natasha. Thank you for the kind words. We are happy to hear that you love our products. We are happy to hear that you took advantage of our trade-in policy. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
We love these mats (in this case
We love these mats (in this case, the Amethyst Medium pad ... less inflammation, hardly any sinus issues which also means no migraines.
Customer service: out of the 2 mats, one didn't work properly. The company first sent a new controller, which didn't fix the problem. They then sent a paid return address label and once in the mail, sent me a new mat - which works perfectly!
25 January 2024
Unprompted review
Reply from HealthyLine
Hello Holly,
Thank you for taking the time to write us a review and sharing your experience with customer service.
Thank you for the kind words. We are happy to hear that you love our products.
We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
I order two products
I order two products - Gemstone Pad Belt and TAJ mat.
The belt for worked fine for 2 days then started to not to heat up any longer. I purchased these products on 12/14/2023. I have informed Support (who NEVER returns a call), I have called the NYC store many times and NO RESULTS. No one seems to be doing their job. Why is this so hard to get a response and a replacement.
4 January 2024
Unprompted review
Reply from HealthyLine
Dear Connie,
We sincerely apologize for the inconvenience you've experienced with our Gemstone Pad Belt and TAJ Mat. Your feedback is crucial to us, and we are genuinely sorry for any frustration caused by the issues you've encountered.
We understand the urgency of the situation and regret that our support team has not met your expectations in terms of responsiveness. Rest assured, we take this matter seriously, and we are committed to resolving it promptly.
To expedite the resolution process, we kindly ask you to provide us with your order details or contact information so that we can investigate the matter thoroughly and expedite the replacement process. You can reach me directly at (888)407-7701 or jade@healthyline.com.
We value your business, and we appreciate your patience as we work to address this issue. We are dedicated to ensuring your satisfaction and look forward to resolving this matter to your complete contentment.
Your HealthyLine Care Team!
Best Regards,
Jade
Loved it for the first 9 months but it…
Loved it for the first 9 months but it has completely stopped working. Tried leaving voicemails and emailing customer support but have received no support.
1 December 2023
Unprompted review
Reply from HealthyLine
Hello Elizabeth,
Thank you for shopping with us!
We sincerely apologize for your experience and any inconvenience caused. We intend to please our customers and try our utmost best to ensure that our customers are 100% satisfied with our products and services.
I would love to assist you. Please contact me at Jade@healthyline.com. Please send me your order number and an explanation of the issue. Thank you.
I look forward to assisting you. You are a valued customer!
Your HealthyLine Care Team!
Excellent products, with a path to upgrade
This company does what they say. I bought a TAO chair mat, and after a year, I wanted to upgrade. They gave me 100% credit towards what I paid after inspecting my return. Jade was excellent when I received an incorrect controller for my TAO bed pad. She continued to check with me to make sure the replacement controller worked, and sent me a pre-paid envelope to return the bad controller. I really love their products, and they have mad a big difference in my physical health. I would recommend them 100%.
8 July 2023
Unprompted review
Reply from HealthyLine
Hello Pamela,
Thank you for taking the time to write us a review and sharing your experience with Jade. Thank you for the kind words. We are happy to hear that you love our products. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
Mat stopped heating up and no reply to…
Mat stopped heating up and no reply to the many many emails about whether it can be repaired or how to test if it can be repaired. Very expensive outlay for short time relief.
11 August 2023
Unprompted review
Reply from HealthyLine
Hello
Thank you for shopping with us!
We sincerely apologize for your experience and any inconvenience caused. It is our intention to please our customers and try our utmost best to ensure that our customers are 100% satisfied with our products and services.
I would love to assist you. Please contact me at Jade@healthyline.com. Please send me your order number and a picture of your issue. Thank you.
I look forward to assisting you. You are a valued customer!
Your HealthyLine Care Team!
The best experience I have had end to…
The best experience I have had end to end.
7 July 2023
Unprompted review
Reply from HealthyLine
Hello Janice,
Thank you so much for sharing your experience with us! It means so much to us.
We strive to make every customer's experience awesome, and we appreciate you!
Your HealthyLine Care Team!
I am an occupational therapist/ massage…
I am an occupational therapist/ massage therapist with 30 years experience. I like the Healthyline therapy mats better than my infrared bed or any other therapeutic heat unit I have used over the years. I am also impressed with the outstanding customer service!
9 June 2023
Unprompted review
Reply from HealthyLine
Hello Tammy,
Thank you so much for sharing your experience with our products! It means so much to us.
We strive to make every customer's experience awesome, and we appreciate you!
Your HealthyLine Care Team!
Inframat Pro Mats Heal ~ A Must-Have for Health and Well-Being
I have the Inframat Pro full sized mat and when I knew I would be traveling and unable to bring the large one, I immediately purchased the half-size. These mats are among the *best* purchases I have ever made for my overall health and well-being and I would not choose to live without them. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. My cat loves them too!
26 May 2023
Unprompted review
Reply from HealthyLine
Hello Kelly,
Thank you so much for sharing your experience with our products!
We are so happy you love your product and receive positive health benefits from using them!
It always makes us super happy when our customer's pets also enjoy the products!
Enjoy!
Your HealthyLine Care Team!
Natasha was a joy to order through this…
Natasha was a joy to order through this morning, as I had a lot of questions, and she very patiently answered every one of them. I will definitely be working with her for any future orders. It was a joy to work with someone so positive and helpful! Wish all customer relations were as easy as working with Natasha! Thank you!
22 April 2023
Unprompted review
Reply from HealthyLine
Hello Sharon,
Thank you for taking the time to write us a review and sharing your experience with Natasha. Thank you for the kind words. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
I ordered the TAJ-mat and magnetic…
I ordered the TAJ-mat and magnetic bracelets.
The customer service was perfect (Daniela is a gem !). As I live in Belgium, shipping took a little longer as there was a transit at customs, but even then, the follow up by Daniela was excellent.
The mat is of excellent fabric and feels really sturdy. Initially I was looking for a PEMF mat, but all the extra's of this TAJ mat make the PEMF experience so much more intense. I just love it! It’s an investment in your health and wellbeing that is worth every cent.
Over all I would strongly recommend Healthyline as a brand and the service it offers !
21 April 2023
Unprompted review
Reply from HealthyLine
Hello Barbara,
Thank you for taking the time to write us a review and sharing your experience with Daniela. We appreciate you! We are so happy to hear that you love your TAJ Mat and are enjoying its benefit!
Your HealthyLine Care Team!
Amazing products, craftsmanship and customer service!!
As a repeat customer and someone who has purchased many of Healthline's products, I have only experienced positive health benefits and amazing customer service. Mercedes in particular not only patiently answered all of my questions and concerns, she educated me on my best options and helped me choose a new mat that best fit my current needs. What a gem she is! The quality and craftmanship of the products are impressive and the warranty and trade in policies are top notch!! I am so impressed with this company that I am applying to be an affiliate.
30 March 2023
Unprompted review
Reply from HealthyLine
Hello Marissa,
Thank you so much for sharing your experience with Mercedes and our products!
We are so happy you love your product and receive positive health benefits from using them!
If you have any questions or need any assistance please do not hesitate to contact us because we are always here to help!
Your HealthyLine Care Team!
I have loved my Healthyline mat...BUT
In this review I did not negatively address the product. My issue is with the Customere Service I failed to receive and after 3 years the product failed. I have tried everything Healthyline suggested. I have yet to hear from them directly as to a remedy for replacement or another option. That is the issue. Not the efficacy of the product.
I have loved my Healthyline mat. In the past they have been responsive with questions. I am only 2 years into my warranty and the mat is disfunctioning. It took me forever to get a response back to my emails. If I didn't followup everytime with Esther nothing would happen. So the solution they want me to accept is that they will send a new controller. The controller is not the issue. The mat is only send a current in 2 places. I know this because I use their plastic bottle with the small ball to measure the output. Here's what really bothers me: poor customer service is more on the person delivering such than the company. However, my mat is less than 3 years old and is not functioning. That's a faulty product. Instead of standing behind the product the company is offering me a bandage instead of replacing the faulty product. I am so disappointed in how they chose to handle this problem. I have been a big champion of this company and have referred a number of people to them. Since I am out the $1800 dollars I spent on this mat I really have to rethink if I want to take another chance on Healthyline. If they fail me again, shame on me for putting my trust in them again.
3 April 2023
Unprompted review
Reply from HealthyLine
Hello Clarissa,
We sincerely apologize for your experience and any inconvenience caused. It is our intention to please our customers and try our utmost best to ensure that our customers are 100% satisfied with our products and services.
Please understand that we try our best to help our customers in the best way possible.
We are always implementing better warranties and policies for our customers to be able to take advantage of as well as upgrading our technologies for our customers because we value you.
The controller replacement is only the first step in the process. We look forward to assisting you completely!
Your HealthyLine Care Team!
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