The customer service was excellent—they truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and gen... See more
Company replied
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See what reviewers are saying
Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address... See more
Company replied
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
Company replied
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service sev... See more
Company replied
Company details
Information provided by various external sources
HealthyLine is an FDA registered company with the world’s largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
Contact info
925 Shepherd Ave, 11208, Brooklyn, United States
- (888) 774-4422
- sales@healthyline.com
- healthyline.com
4.2
Great
298 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They have wonderful products, The customer service is terrible.They never return your emails or phone calls
I have been waiting for you to return my emails and phone calls. I have a mat that is under warranty and will not heat.
26 September 2025
Unprompted review
Reply from HealthyLine
Hello Jill,
Thank you for your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced. We're truly sorry that your attempts to reach us regarding your warranty issue have gone unanswered — that’s not the level of service we aim to provide.
We take your concerns seriously, especially when it comes to product performance and honoring warranties. Please check the email from support@healthyline.com. We will prioritize your case and get this resolved as quickly as possible.
We appreciate your patience and the opportunity to make things right.
Your HealthyLine Care Team!
Be sure to test your device
I purchased a full body size Tao series mat which was supposed to offer a heating pad and pemf option.
The heating pad part worked exceptionally well at a max temp of 160F.
Being new to the concept of pemf therapy I did my due diligence and educated myself on the pemf functions (what frequency range was best suited for certain ailments) and how to ensure that function was operational by the use of running a test magnet over the surface to look for movement.
Unfortunately the pemf function was not operational and I returned it.
I purchased mine through eBay and am shipping it back tomorrow.
They offer a 90 day return policy so be sure to test your device once you receive it as articles that I've read about their warranty policy for the most part we're not favorable
15 September 2025
Unprompted review
Reply from HealthyLine
Hello Edwin,
Thank you for your feedback and for trying the Tao Series Mat. We're glad to hear the heating function worked well for you.
Regarding the PEMF functionality: We understand how it might seem non-functional if you're unfamiliar with how low-intensity PEMF operates in wellness products. Devices used in veterinary settings—like the one your daughter uses—are designed with much higher intensity and large applicators for clinical use, which is why they're visibly detectable with magnets and cost significantly more.
Our PEMF mats are designed for human use, focusing on comfort and long-term safety, which means the electromagnetic pulses are much gentler. As a result, the typical "magnet test" isn't always effective in detecting PEMF activity on these mats. Verifying proper function usually requires a specialized PEMF tester or oscilloscope. We have tested your return with an oscilloscope and it is fully functioning.
We respect your decision to return the product and appreciate the opportunity to clarify the differences. If you have any further questions, we’re always here to help.
We appreciate you!
Your HealthyLine Care Team!
I have purchased several items from…
I have purchased several items from healthy line. In addition to great quality products I also heard they have fantastic customer support. I purchased an air purifier and it stopped working. The customer service , Natasha was amazing and thorough and supportive!! I am so grateful. You have a forever customer !!
4 September 2025
Unprompted review
Reply from HealthyLine
Hello Lisa,
Thank you so much for your kind words and continued support! We're thrilled to hear that you've been happy with both our products and our customer service. Natasha will be especially pleased to know she made such a positive impact—she truly goes above and beyond for our customers.
We're grateful to have you as part of the HealthyLine family, and it means the world to know we’ve earned your trust and loyalty. If you ever need anything in the future, we’re just a message away. Welcome to being a forever customer — we're honored!
Your HealthyLine Care Team!
Excellent Customer Service
Unparalleled customer service! I inquired if I could buy another control head, as I couldn't find a parts list. Before I knew it I had a new one in my possession. Natasha's only Q, what's your address? I loved my Healthy Line heating pad before, more therapeutic than ordinary heating pads, will not buy any other brand now.
13 August 2025
Unprompted review
Reply from HealthyLine
Hello Sonny,
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that Natasha was able to assist you quickly and efficiently—it’s always our goal to make things as easy and seamless as possible for our customers.
We're also so glad to know how much you love your HealthyLine heating pad and that it's made a real difference for you. Your loyalty and trust mean the world to us, and we're honored to have earned your continued support.
If you ever need anything in the future, we’re just a message away!
Your HealthyLine Care Team!
Healthyline customer service wonderful…
Healthyline customer service response fast, friendly, thoughtful and very helpful. Most important is that concern is resolved in a satisfied level. Thank you Natasha!
20 July 2025
Unprompted review
Reply from HealthyLine
Hello Haiying,
We're so glad to hear that you had a positive experience with our customer service team.
Natasha will be thrilled to know her support made a difference.
Providing fast, friendly, and thoughtful service is always our goal, and it’s great to hear we were able to resolve your concern to your satisfaction.
We truly appreciate your support and look forward to assisting you again in the future!
Your HealthyLine Care Team!
Healthy line is one of the best companies
Healthy line is one of the best companies that I have ever experienced! They are knowledgeable, helpful, and kind. Thank you Natasha!
18 June 2025
Unprompted review
Reply from HealthyLine
Hello
Thank you for sharing your wonderful experience with HealthyLine and for highlighting Natasha's exceptional service. We're thrilled to hear that our team was able to assist you effectively and that our products have met your expectations.
At HealthyLine, we are committed to providing top-quality wellness solutions and outstanding customer support. Your feedback reaffirms the hard work and dedication of our team, and we truly appreciate your recognition.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again.
Your HealthyLine Care Team!
Great company, great product
We love the warm comfort of our large Tao mat. The product is a great addition to our health regiment. HealthyLine's customer service is above and beyond.
19 May 2025
Unprompted review
Reply from HealthyLine
Hello
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the warm comfort of your large TAO mat and that it's been a valuable part of your health regimen. Your satisfaction means everything to us, and we're especially glad our customer service could exceed your expectations. We're here for you anytime—wishing you continued wellness and relaxation with HealthyLine! 💚
Your HealthyLine Care Team!
HealthyLine heating pad still works!
We have had our HealthyLine heating pad for over a year and are very happy with the results. We sleep better and feel more relaxed. Also, the pad is very convenient; it's set up in our spare bedroom, so we can get a health treatment without leaving the house!
13 May 2025
Unprompted review
Reply from HealthyLine
Hello Ellen,
Thank you for sharing your experience with your HealthyLine heating pad. We're delighted to hear that it has made a positive impact on your sleep and overall relaxation! It’s great to know that you’ve found a convenient setup at home that allows you to enjoy the benefits of health treatments without needing to travel. Your feedback is truly appreciated, and we’re glad the product continues to support your well-being!
Your Healthyline Care Team!
Happy customer…
I researched many different companies and products but ended up purchasing from Healthyline. Natasha is the main reason I picked Healthyline. She answered all my questions and made me confident in the produce I purchased. I also know I will be able to call in the future and get help using the product. Thanks, Natasha.
14 April 2025
Unprompted review
Reply from HealthyLine
Hello Tom,
Thank you so much for your kind words and for choosing HealthyLine! We're thrilled to hear that your experience with us—and especially with Natasha—made such a positive impact. She truly cares about helping our customers feel confident and supported, both before and after their purchase. We'll be sure to pass along your appreciation to her! If you ever have any questions in the future, don't hesitate to reach out. We're always here to help. Enjoy your new product!
Your HealthyLine Care Team!
Natasha must be the very best among the…
Natasha must be the very best among the customer service reps. She has been helping me with my case # from the very beginning and kept updating me with follow up details. I have received my new replacement and I am so satisfied with the units. Thank you Natasha. You made it worth doing business with Healthy Line
Regards
Pierre S in California
24 March 2025
Unprompted review
Reply from HealthyLine
Dear Pierre,
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that Natasha provided you with exceptional service throughout your experience with us. It’s wonderful to know that she was able to assist you from the beginning and ensure your satisfaction with your new replacement unit.
Your appreciation means a lot to Natasha and the entire team at Healthy Line. We are grateful for the opportunity to serve you and look forward to continuing to exceed your expectations in the future.
Your HealthyLine Care Team!
I bought a really nice healing rock…
I bought a really nice healing rock heating pad with tiny little rocks for healing years ago and it stopped working about six months after I bought it. I held onto it because it was such a nice and expensive piece of equipment and I was so glad that I did because when I was cleaning my room out, I had found a card in the bag that it came with and email them about how it wasn’t working they asked me to plug it in which I did and it didn’t turn on so they suggested replacing the cord (which they promptly sent me a new one in the mail) and and voilà! It started working again so yay it works great !
Again thank you so much for the support and I love the product. ♥️ Chelsey ⭐️
19 February 2025
Unprompted review
Reply from HealthyLine
Hello Chelsey,
Thank you so much for taking the time to share your experience!
We are thrilled to hear that your GemstoneHealthyLine heating pad is working perfectly again after receiving the replacement cord. We're so glad you held onto it and reached out for support — it’s great to know it’s bringing you the comfort and healing you expected.
Your satisfaction is our top priority, and we appreciate your kind words. If you ever need anything else, don’t hesitate to reach out.
Thank you again for being a valued customer!
Your HealthyLine Care Team!
I have bought 3 mats from them and they…
I have bought 3 mats from them and they had great customer service. Now with my 3rd mat failing me, I can not get a call back or a response to my email. I can't believe this company has gotten this bad, and the employees are ok with their behavior.
12 February 2025
Unprompted review
Reply from HealthyLine
Hello Veronika,
Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We understand your disappointment, especially after having positive experiences in the past. This is certainly not the level of service we strive to provide, and we deeply regret that your recent experience has fallen short.
Please reach out to us directly at (888)407-7701 so we can address your concerns and work to resolve the issue with your mat as quickly as possible. Your feedback is invaluable, and we appreciate the opportunity to make things right.
Your HealthyLine Care Team!
No service at all
No service at all. Don’t respond. Bought a 1500 mat and it’s falling apart.
1 March 2025
Unprompted review
Reply from HealthyLine
Hello Scott,
Thank you for your feedback.
We sincerely apologize for your experience. We take product quality seriously, and we’re disappointed to hear about the issues you've encountered with your mat.
Please contact us at (888)407-7701 so we can assist you further and resolve this matter to your satisfaction. We value your business and are committed to ensuring our customers are happy with their purchases.
Your HealthyLine Care Team!
Tried to book an Uber cab and now I'm…
Tried to book an Uber cab and now I'm subscribed to this company love to know how
21 February 2025
Unprompted review
Reply from HealthyLine
Hello Stephen,
Thank you for sharing your feedback, and we’re sorry to hear about your experience. We want to clarify that we do not handle bookings for Uber rides or any Uber subscription-related services. It seems there may have been a misunderstanding, and we’d love to help clear this up.
Could you please provide more details about your experience, such as how you believe this subscription happened? This will help us understand the situation better and assist you in resolving it, or direct you to the appropriate team.
Please send the info to support@healthyline.com. We appreciate your patience and look forward to hearing from you so we can address this further.
Your HealthyLIne Care Team!
I have had my healthy mat for over five…
I have had my healthy mat for over five years and I love it. When I had trouble with the controller, I contacted customer service and they were super responsive and very helpful.
12 February 2025
Unprompted review
Reply from HealthyLine
Hello Jen,
Thank you for your kind words and positive feedback. We are delighted to hear that our CS team was able to assist you so effectively. Our team takes great pride in ensuring our customers' needs are met with professionalism and care.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us.
Your HealthyLine Care Team!
My mat was purchased 3/10/2021
My mat was purchased 3/10/2021. October 2021, the mat was not working. I think I might have had 2 controllers sent. I did work for awhile but clearly there were issues as the mat stay warm even when the controller was off. Again, the mat/controller is not working.
I do have copies of emails noting that the mat is not working. I currently have 2 controllers (one was recelty sent to and neither works), no heat in a $500 "heating pad????
So I was explained that my mat is under a 5 year warranty. Now I was offered a 20% off the original price to use towards a replacement? Or $250 towards another product.
I am very frustrated that I have purchased a $500 product, I have used it only a few times, the company offers a new controller which never works. Now I am expected to pay for return shipping and purchase a new one? Unbelievable. I just emailed Jade, I do hope that this company will stand behind their products.
I love the idea but at this point unless this gets resolved, I will never purchase from them in the future.
10 December 2024
Unprompted review
Reply from HealthyLine
Dear Judy,
Thank you for bringing your concerns to our attention. We want to sincerely apologize for the inconvenience and frustration you’ve experienced with your mat and the subsequent service. We take pride in the quality of our products and service, and it’s clear that we did not meet your expectations in this case.
I will escalate this matter with our team immediately and ensure a resolution that demonstrates we stand behind our products and value your trust.
We are committed to restoring your faith in our brand.
Thank you for your patience and understanding.
Your HealthyLine Care Team!
My Healthy Line Experience
This the day , I receivedmy new warrantied mat afterspeaking with Jade, previously.....I had the mat for years and when it had a significant problem, Boom...! Resolved and replaced....Wow....Cannot thank you, enough for helping me out as this mat is such a helpful tool for me and my body 's inflammation....and Jade, she gets it done....Efficient, Listens Intently, Professional, kind and very personable, etc.....This company is such a special company with very special people, like Jade.....I would have to give you a rating of 7 out 5, all day long, and many times on Sunday.....ThankYou, Thank you, Thank you......and your product is Great, as Well....God Bless and Stay Blessed....!!!
23 November 2024
Unprompted review
Reply from HealthyLine
Hello Francis,
Thank you for your wonderful review and kind words! We are truly delighted to hear about your positive experience with our product and service. At Healthy Line, we strive to provide top-notch support, and it's rewarding to know that your mat has made a significant difference in managing inflammation.
Your appreciation means the world to us, and it was a pleasure assisting you through the warranty process. I’m so glad we could resolve the issue efficiently and to your satisfaction. Your generous rating and thoughtful sentiments are deeply humbling – thank you for recognizing our efforts and the care we put into every interaction.
We’re honored to be a part of your wellness journey and look forward to serving you for many years to come. Wishing you continued health and well-being!
Your HealthyLine Care Team!
Natasha was very friendly and…
Natasha was very friendly and professional, she is an asset to your company and because of that I already recommended your company to a couple of friends who showed interest once I show them my mat
Thanks again Natasha!
4 November 2024
Unprompted review
Reply from HealthyLine
Hello Miguel,
Thank you so much for sharing your positive experience with us! We’re delighted to hear that Natasha provided you with attentive and efficient service. Our team always strives to go above and beyond for our customers, and it’s wonderful to know Natasha was able to resolve your concerns so thoroughly. We truly appreciate your kind words and look forward to serving you again in the future. Thank you once again!
Your HealthyLine Care Team!
Helpful
Helpful, extremely fast response, couldn’t have asked for more.
26 September 2024
Unprompted review
Reply from HealthyLine
Hello Catherine,
Thank you for your kind words and positive feedback. We are delighted to hear that our CS team was able to assist you so effectively. Our team takes great pride in ensuring our customers' needs are met with professionalism and care.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us.
Your HealthyLine Care Team!
very happy that there are still companies like healthy line.
I wrote an email for a problem I had with my mat and Natasha was super friendly, very efficient and attentive. she solved all my needs, she was incredible. Thank you again Natasha.
5 August 2024
Unprompted review
Reply from HealthyLine
Hello Myrna,
Thank you for your kind words and positive feedback. We are delighted to hear that Natasha was able to assist you so effectively and that she provided the level of service we strive for. Our team takes great pride in ensuring our customers' needs are met with professionalism and care, and it's wonderful to know that Natasha made such a positive impression.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us.
Your HealthyLine Care Team!
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