Contacted The Health Lottery about something I was unsure about and was truly impressed with the speed and in-depth informative response I received back, so I thought to share it with you Mor... See more
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Never seem to win more then one free ticket. Im beginning to wonder if the balls actually drawn from a machine 🤔 or does a computer pull out a combination of numbers that know one has got 🤔. And whe... See more
This company is fantastic. Any issue you may have gets quickly resolved and they are very generous too. Customer service is excellent and I have had no problems at all with their service and cannot fa... See more
Set up direct debit but take increasing amounts for duplicate entries, Poor website, seems more like a scam site have now cancelled altogether Avoid .I get this message We have identified a self... See more
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Company details
Written by the company
The Health Lottery: Play for a Chance to Win & Make a Real Difference! Your ticket isn't just about the thrill of winning; it's about making a tangible impact on health inequalities across Great Britain. Every ticket supports grassroots projects and community groups, tackling the root causes of health disparities head-on. We are a fully licensed and transparent organisation, dedicated to ensuring your contributions fund a nationwide movement for better health. Your support helps empower communities, improve mental health, and tackle loneliness. Join the movement for health equality. Play for a cause, win for yourself. Discover the joy of playing for a cause and help us build a brighter, healthier Great Britain. #HealthLottery #PlayForGood #MakeADifference #SupportingDisability #HelpingMinds #GettingActive #TacklingLoneliness #BuildingCommunities
Contact info
10 Lower Thames Street, EC3R 6EN, London, United Kingdom
- 0330 390 22 89
- help@healthlottery.co.uk
- healthlottery.co.uk
You should know
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing special
Nothing special, no different to any other gambling site
27 May 2025
Unprompted review
Reply from The Health Lottery
Thanks for your review, Welsh Chap. We appreciate you taking the time to share your thoughts.
While we understand that on the surface, we might seem similar to other gambling sites, The Health Lottery is unique because a minimum of 20% of every ticket sold goes directly to supporting health-related good causes across Great Britain.
Since our launch, we've helped raise over £134 million for local good causes, supporting more than 3,500 projects that directly improve the health and wellbeing of people in communities just like yours. This means that every time someone plays The Health Lottery, they're helping to make a real difference in people's lives.
The Health Lottery Team
Quick efficient service
The operator sorted out my query quickly and efficiently
24 April 2025
Unprompted review
Reply from The Health Lottery
Glad to hear you experienced quick and efficient service, Tony! We appreciate your 5-star review. 👍
Try phoning - success!
I had long ago given up trying to claim back a small sum I was owed after I'd closed my account after moving house. I found trying to find "my wallet" on line so difficult as I'm elderly. I decided to phone the help phone line and it was answered quite quickly by Stephan who sorted my refund out in a few minutes. Wished I'd phoned earlier!
25 April 2025
Unprompted review
Reply from The Health Lottery
Hi Carole, thank you for your fantastic 5-star Trustpilot review! It's great to hear that when you phoned our help line, Stephan was able to quickly provide a solution and sort out your refund in just a few minutes – success! 😊 We really appreciate your positive feedback and are so pleased Stephan could resolve this for you efficiently.
Fantastic, prompt service
Stefan our advisor was very helpful and quickly sorted problem. Brilliant service
16 April 2025
Unprompted review
Reply from The Health Lottery
Hi Charlotte, thanks so much for your 5-star review! 😊 We're delighted to hear that Stefan provided such prompt and helpful service in sorting out your problem. We really appreciate your feedback!
👍👍👍👍👍👍👍👍👍👍👍👍👍
15 April 2025
Unprompted review
Reply from The Health Lottery
Thanks so much for the glowing 5-star review, Peter! 🌟 We're really glad you had a great experience — your feedback means a lot to us. We appreciate your support and hope to assist you again soon!
Winning line
Helpful staff who explained what I had to do to get my winnings
1 April 2025
Unprompted review
Reply from The Health Lottery
David, thank you so much for your 5-star review! We're thrilled to hear our staff were helpful in explaining how to claim your winnings. 🎉 We hope your winnings!
Changing card details
I was having trouble changing the card details for my account. This was resolved easily by the support team.
1 April 2025
Unprompted review
Reply from The Health Lottery
That's fantastic to hear, Simon! We're delighted the support team resolved your issue quickly. 😊
Brilliant valued caring team
Felt valued as soon as I spoke to Stefan..solved my issue straight away . professional polite and helpful.
31 March 2025
Unprompted review
Reply from The Health Lottery
Hi Mr Finnie, thank you so much for your 5-star review! We're thrilled to hear that you felt valued and that Stefan was able to resolve your issue so quickly. It's wonderful to know our team's caring and professional approach made a positive impact. 😊
Problem sorted in an instant
Easy to get through, speak to a human being and arrange for my long lost account to be re-enacted. Jason, the person I spoke to, couldn’t have been more helpful and, at the same time was very capable at getting my account “back on the road”. A comforting and reassuring experience.
26 March 2025
Unprompted review
Reply from The Health Lottery
Thanks for your 5-star review, Douglas! We're delighted Jason sorted your account so quickly. 😊 It's great to hear you found the experience comforting and reassuring.
Absolutely first class..spoke to…
Absolutely first class..spoke to Customer Service with no waiting
Stephan really helpful polite and solved my enquiry instantly
Very impressed
Thank you for your excellent service
27 March 2025
Unprompted review
Reply from The Health Lottery
John, thank you so much for your 5-star review! 😊 We're thrilled to hear that Stephan was able to resolve your enquiry so quickly and efficiently. We're proud to have him on our team, and we're delighted you were impressed with our service.
I have just signed up to the health…
I have just signed up to the health lottery and the app is apauling txt dosent fit on your phone screen correct there is no simple way to check if you won without having to put the numbers In manually it is just terrible in this day and age .Also be carful you don't accidentally click the direct debit option as you will be having the same problems most on here have complained about only played once but due to the janky app I think I'm calling it a day shocking
22 March 2025
Unprompted review
Reply from The Health Lottery
Dear Reviewer,
Thank you for taking the time to share your feedback. We're very sorry to hear about your negative experience with our app. We understand your frustration with the text display, the difficulty in checking results, and the concerns regarding the direct debit option.
We take your comments seriously and are actively working on improving the app's functionality and user experience. We appreciate you bringing these specific issues to our attention, as it helps us identify areas for improvement.
We value your feedback and hope to provide you with a better experience in the future.
Sincerely,
The Health Lottery Team
Top class customer service by Annmarie
My query was dealt with promptly and professionally by Annmarie who kept me updated and was a pleasure to communicate with.
17 March 2025
Unprompted review
Reply from The Health Lottery
Michael, thank you so much for your kind words! We're delighted to hear Annmarie provided you with top-class service. 😊
Confirmation Direct Debit Numbers Entered
Dealt with by a very polite, patient and competent Jason. Took the time to explain how the payment by direct debit system works. A very good example of how staff should deal with customers.
11 March 2025
Unprompted review
Reply from The Health Lottery
Thank you so much for your kind words Mr Martin! We're delighted to hear that Jason was able to assist you with your direct debit query. We appreciate you taking the time to leave such a positive review. 😊
No better then the national lottery all…
No better then the national lottery all ever win is a free ticket 7 line's and all you get all the time is a free ticket never says how many winners on night of draws looks like nobody ever wins
7 March 2025
Unprompted review
Reply from The Health Lottery
Hi Andrew,
Thank you for sharing your feedback. We're sorry to hear that you've been disappointed with your experience. Our aim is to give players the chance to win while also supporting good causes across the UK.
Winning outcomes are determined by chance, and while free tickets are a common prize, we understand it can be frustrating not to win bigger prizes.
We appreciate your feedback and will pass it on to the team to help improve the experience for our players. If you have any further questions or need help, please don’t hesitate to reach out to our Customer Support team.
Thank you for playing with us.
Kind regards,
Customer Support
The Health Lottery
Great service
Great service. Very helpful and easy to get in touch with. AnnMarie was great with dealing with my account.
6 March 2025
Unprompted review
Reply from The Health Lottery
Thank you so much for your 5-star review Paul! We're delighted to hear you found our service helpful and easy to use, and that Annmarie was so helpful with your account. We really appreciate your feedback. 😊
Don't like the fact that you HAVE to…
Don't like the fact that you HAVE to call them to verify everything.
There are so many ways to verify now.
Cancelled account
6 March 2025
Unprompted review
Reply from The Health Lottery
Hi Steve,
Thanks for your feedback. We're sorry you were frustrated by our security checks and cancelled your account.
We understand that you may have preferred a different verification method. Our aim is to protect our customers, and sometimes a quick phone call is the most efficient way to resolve any queries and provide a personal touch. We're always looking to improve and will take your comments on board.
Kind regards,
Customer Support
The Health Lottery
I have very pleasant experience with…
I have very pleasant experience with customer service today.I was talking to Stefan.He was very polite and resolved my enquiry immediately without problem. I'm enjoying playing with The Health Lottery.
5 March 2025
Unprompted review
Reply from The Health Lottery
Hi Malgorzata. Thank you for your 5-star review! We're delighted Stefan resolved your enquiry quickly and politely. We're also glad you're enjoying The Health Lottery! 😊
Very helpful over the phone on the…
Very helpful over the phone on the email not so great but very good customer service
4 March 2025
Unprompted review
Reply from The Health Lottery
Hi Samantha,
Thank you so much for your 5-star review! We're delighted to hear you found our telephone support so helpful. We'll certainly look into how we can improve our email responses to match the level of service you received over the phone.
We appreciate your feedback and are glad you experienced very good customer service overall. 😊
Reply from The Health Lottery
Thank you so much for your kind 5-star review Margarita! We're delighted to hear our assistant resolved your query promptly and that you found them super friendly. 😊
Rapid and full response to my query
Rapid and full response to my query and the assurance that the folk I dealt with understood my request.
27 February 2025
Unprompted review
Reply from The Health Lottery
Hi Dave, thank you so much for your 5-star review! We're thrilled to hear you received a rapid and full response to your query, and that you felt understood. We really appreciate your feedback. 😊
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