Healthier Weight Reviews 

1,252
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Everything was very easy from the first phonecall to make enquiries about gallbladder removal. Everyone was really helpful and about 2.5 weeks after my first call surgery was done. Best decision I mad... See more

Company replied

Rated 5 out of 5 stars

From when I first rang healthier weight I was fully supported by the team. Helena was lovely she gave me all the information I needed to make the decision. Sam and Angela was fully supportive about th... See more

Company replied

Rated 5 out of 5 stars

I had bariatric surgery 5 weeks ago. I can honestly say that I could not have gone through with this procedure without Healthier Weight. They organised everything for me. From the initial consultation... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... See more

Company replied

Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service

Written by the company

Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,252)

15 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good Service But Follow ups stopped

after 5 years of surgery i stil kept the weight off, the support stopped over a year ago when the health worker went on maternaty leave some one took over but had one call since, shes probably had 3 babies since 2013 but i enjoyed the follow ups every 3 months

12 March 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Hi Daniel. Thank you for sharing your experience with us. We're thrilled that you've maintained your weight loss after five years.

The aftercare program that went with your operation with us was set for two years post-procedure, but I can see we carried on staying in touch beyond that period as you needed additional support.

Being a Healthier Weight patient means you're with us for life. Whilst the regular scheduled calls are no longer in your plan, if you ever have any questions or need support, we're here to help.

Rated 5 out of 5 stars

Excellent

I’ve done my surgery last year October. I must say the surgeon the nurse the reception everyone is so kind and understanding to me even the simplest thing. I can always call the nurses the practitioner the dietician and ask question that always there to answer my questions and make me feel happy at the end of the conversation. I would recommend them to anyone. I’m glad that I choose Health Weight and I’m happy with my choice. 

11 March 2025
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Thank you for sharing your experience. We're glad our team was there for you every step of the way. We are here to help you on your weight loss journey, and we appreciate you choosing Health Weight and recommending us.

Rated 5 out of 5 stars

It was a wonderful caring experience…

It was a wonderful caring experience from start to finish. Had my surgery in May 24 with the fantastic professor Singhal . I can’t recommend them enough. I am a registered Nurse and am so impressed with the care and after care I have been given. Absolutely brilliant. 6 stone gone for good!!

24 May 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Thank you for sharing your experience. We're happy that you felt well cared for from start to finish and that Professor Singhal and our team met your expectations. Congratulations on your 6-stone weight loss! We're here to help you on your weight loss journey and appreciate your recommendation.

Rated 5 out of 5 stars

Healthier weight was so helpful so…

Healthier weight was so helpful so kind, and so grateful to my brother who recommended me to Healthier weight.
All I can is Mr Sadiki was so professional it was unbelievable.

The two nurse Sue's were amazing I couldn't thank them enough.

The room was lovely and clean, even the cleaners respected you asking if they could come and clean the room.

I've been back to see the staff on the off chance what was no problem to them.

From September 24 I was a 44 waist now I'm 34 waist.
I was about 120kg now I'm 88kg.
I was wearing X/Large jumpers and shirts now I'm wearing medium size.

I would recommend Healthier Weight 110% "yes" it was a little bit expensive, but losing 6 stone it was worth every penny.

Thank you Healthier Weight.
God Bless
Michael JOHNSON

20 September 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Thank you for sharing your wonderful experience, Michael. We're thrilled to hear about your progress and how our team helped make your journey so positive. We're here to help you on your weight loss journey every step of the way, and your recommendation means a lot to us.

Rated 5 out of 5 stars

Very kind and helpful throughout

I was extremely well looked after proceeding surgery. My stay and the surgery was perfect. The nurses looked after me so well. They made sure all my information was followed and medication ready for discharge.
I’ve had check in calls. I’ve been really sick but I emailed and got a call immediately trying to assist me into feeling better.
I was really struggling. They were on hand to help me sort it out. I have felt truly looked after.

21 February 2025
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Thank you for sharing your experience. We're glad our team was there for you before, during, and after your surgery. It's wonderful to hear that our nurses and staff made sure you received the care you needed. We're always here to help you on your journey.

Rated 5 out of 5 stars

Healthier Weight Gastric bypass

I had my Gastric Bypass through Healthier Weight at the end of May 2024, and I have lost a total of 8 stone so far!
From the start of my journey in March 24 until now, the team at Healthier Weight have been very supportive and have always been helpful with any questions that I had.
I have to mention Jackie who has been amazing and encouraging and has given me great advice throughout my journey.
I would highly recommend using Healthier Weight.

21 February 2025
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Hi Jayne

Thank you for your lovely words, congratulations on your amazing results, glad we have been there for you throughout your journey.

We will ensure your message is passed onto Jackie.

Warmest Regards
HW

Rated 5 out of 5 stars

Gastric Bypass

Excellent company to do business with. Professional, friendly and very informative. Nothing is too much trouble, all queries and questions answered in a professional and easy to comprehend manner. Felt totally at ease by the time I had my operation. Highly recommend.

31 January 2025
Healthier Weight logo

Reply from Healthier Weight

Hi Tina
Thank you for your review
We always try and ensure patients have a smooth journey, before, during and after surgery.
So it's great to hear you felt at ease and that we have been there for any questions or queries you've had so far, we wish you well with your weight loss journey.

Warmest Regards
HW

Rated 5 out of 5 stars

Finest Customer Service

This company have been excellent. From start right up to today they have done everything exactly as promised. Customer service at its very best. They don't just want your money to then disappear, they truly care about you.

31 January 2025
Healthier Weight logo

Reply from Healthier Weight

Hi Mandy
Thank you for your kind review.
We as a company take pride in our aftercare to patients and are always here if needed
We wish you all the success on your journey
Warmest Regards
Healthier Weight

Rated 3 out of 5 stars

A hit a little and miss

A company that is very good pre-op, however post-op, don't follow up or support their patients enough. I feel quite let down after the money spent with them. Their answer is to use the app, but absolute minimal support is sort offered by random telephone calls. My own GP was more support.

29 January 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Thank you for your recent feedback. We're sorry to hear that you haven’t been satisfied with your aftercare thus far.
Our Patient Support and Nursing Teams make it a priority to contact all patients within the scheduled timeframes. While the Healthier Weight app is a valuable tool for post-operative support, we also understand that some patients prefer more direct communication. We want to assure you that our open-door policy is in place, and you are always welcome to reach out to our team during working hours for any further assistance.
If you need immediate support, please don’t hesitate to contact us via phone or email. Remember, you are a patient for life, and even after your two-year scheduled follow-ups, we are here to offer guidance and assistance whenever you need it.
Warmest Regards,
HW

Rated 5 out of 5 stars

From start to finish I've had a great…

From start to finish I've had a great experience. In particular the follow up calls were great. And any questions I had were answered.....thanks for all your help

19 December 2023
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Hi Paul
Were glad to hear you are happy with our service and support given, thank you for the review.
Warmest Regards
HW

Rated 5 out of 5 stars

I am very happy with all the support…

I am very happy with all the support from Healthier Weight. The hospital care and surgeon were also amazing!

19 October 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Mandy
Thank you for your review, we are excited to support you throughout your journey.
Warmest Regards
HW

Rated 5 out of 5 stars

Couldn't have hoped for better service.

Was extremely nervous as anyone going for life changing surgery will understand. Traveled far from home to have the surgery by myself. The team at Burcot Hall were absolutely incredible, looking after me so well I didn't feel troubled at all. They couldn't do enough for me, made me comfortable. If anyone is thinking of using Healthier Weight and in particular the team at Burcot Hall, I can't recommend them enough. Since my op, the contact has been good, the team checking in to see how I am. If they can't get me on the phone as I work away they've followed up with emails until I get round to replying. I've been fortunate and have suffered no ill effects which has been great, the path ahead for looks much more positive now and Healthier Weight played a huge part in helping me see things that way. Thank you Healthier Weight, keep up the good work!

6 October 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Susan
Thank you for your review.
It's great to hear you had a positive stay at the hospital and great support form HW. We will feedback your comments to the relevant teams.
HW are just a phone call or email away for support if needed.
Warmest Regards
HW

Rated 5 out of 5 stars

Excellent detailed informative process

Excellent detailed informative process.
Very kind and polite MDT. Every step of the way I have received excellent information and explanation and I'm so excited to be having the surgery to empower me to start the next chapter of my life with my new health journey. To have such immediate accessibility to excellent physicians really is quite surreal! And I keep pinching myself because it is actually real. I'd 100% recommend Healthier Weight for your bariatric weight management journey.

14 November 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Hannah
Thank you for your review, it's great to hear that you've had a brilliant start to your journey with Healthier Weight. We look forward to supporting you throughout this process!.
Warmest Regards
HW

Rated 5 out of 5 stars

I had my gallbladder removed recently…

I had my gallbladder removed recently by Mr Madhok consultant gastroenterologist and it went really well. Mr Madhok was reassuring, the operation was quick with no complication and my recovery is good so far.
The follow up from healthier weight was also very good , they were nice and answered all my questions pre and post op. I would 100% recommend

16 October 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Laura

Thank you for your lovely feedback about Mr Madhok. It is great to know we were able to answer all your queries pre & post op.

Warmest Regards
HW

Rated 5 out of 5 stars

100% from beginning to post-op care

From the enquiry stage to post surgery, the team were patient, knowledgeable and reassuring. The follow up care is second to none. Happy that I chose Healthier Weight.

30 July 2024
Healthier Weight logo

Reply from Healthier Weight

Hi Tracey

We are very proud of our aftercare, we take great pride in helping and looking after our patients through their Journey with us.

Thank you for choosing HW!.

Warmest Regards

Rated 5 out of 5 stars

Lizzy was so easy to speak with and…

Lizzy was so easy to speak with and made my experience with sorting out the app so easy. I'm so impressed with your call today what a lovely surprise. Thankyou so much for the unexpected gift . It is very much appreciated. What a wonderful team so glad to be back x

19 September 2024
Unprompted review
Healthier Weight logo

Reply from Healthier Weight

Hi Andrea

Thank you for your lovely comments about Lizzy, we will feed this back to her.

Warmest Regards

HW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look