Healthcare Solutions Reviews 

209
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the excellent service provided, noting efficiency and ease throughout their experience, from ordering to setup. Reviewers also appreciate the reliability of product delivery, often arriving complete and well-packaged. However, some customers noted product issues, including receiving incorrect items or finding certain products did not work as expected. Delays and mix-ups in delivery were also mentioned, with some experiencing longer wait times or order fulfillment problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising items like wheelchairs,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing them as helpful, polite, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers expressed frustration with long wait times,... See more

Service

Clients share positive opinions on service, with many describing it as excellent, great, and very good.... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising quick shipping and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Never have enough catheters on sale day. Always run out. Staff though is exceptionally helpful.

Company replied

Rated 4 out of 5 stars

I loved the fact that it’s shipped directly to the door. This was a sizeable gift and Im glad she got everything . I wouldn’t hesitate to order like this in the future.

Company replied

Rated 5 out of 5 stars

Hi, I would like let management know, how honoured and grateful I am with the help and service that I received from Chantel. She made me feel special, and important. She helped me find what I was look... See more

Company replied

Rated 5 out of 5 stars

Updated my order right away….which showed me someone was actually reading my request in real time! Was glad I could see my previous order to make sure I ordered the correct thing. Had a bit of a prob... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

One of Canada's largest retailers of home healthcare and rehabilitation products, including aids for daily living, mobility products, incontinence aids, orthopaedic supports, fitness products, and more. Shop online today!


Contact info

4.1

Great

TrustScore 4 out of 5

209 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(209)

98 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly recommend Healthcare Solutions

The people on the floor are very knowledgeable and helpful when you go in to the store. There are so many products that can help you in your day, you must go in and look around the store. I also have great service when I call in to order. Great store and staff.

22 January 2025
Rated 2 out of 5 stars

Standing order

I have a standing order every two months and yet in the past almost two years it has not been ready when I come by, and inevitably need to make a return trip a few days to a week later. On the plus side the staff are always friendly and as helpful as they can be.

20 December 2024
Rated 5 out of 5 stars

Harjot is very helpful and provides a…

Harjot is very helpful and provides a great customer service.
This time we were disappointed that you did not have any ice picks for canes. It's Winter in Canada and this item should be available.
Salonpas medical patches could also not be found.

5 December 2024
Rated 1 out of 5 stars

This company is a family run business

This company is a family run business. When you call and place an order they tell you they have the products. Really? I waited 2 weeks for the bulk of my order. I don't know who is in the purchasing department but they don't have their act together. It's always a blame game. If I could order from another company I would have long ago.

26 November 2024
Unprompted review
Rated 2 out of 5 stars

I was there yesterday

I was there yesterday, July 29th, to pick up my order (stockings). I waited for 45-50 minutes. There was only one staff but was busy with a customer. Later on there was a line up of 4 customers, no staff available. Finally a customer rang the bell, a staff showed up. I told her I would like to pick up my stockings. She said "did someone call you?" I said no, she said "if no one called, it won't be here". However, she checked and indeed my stockings was in. No smile nor I am sorry for waiting comments, I feel she is not happy with so many customers waiting. Your store sign says respect is much appreciated, we appreciate a little respect from your staff too. The first staff should have asked for another help when she knew there was 4 customers waiting. I then went to buy a toilet seat commode, the lady and the gentleman (he said he is a new employee) who assisted me were nice and pleasant. Your other staff should take a lesson from these two excellent employee

29 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look